Dalmia Bharat Group

Key Responsibilities • Prepare strategic marketing plans and
budgets to achieve targets and expand reach • Monitor
competitors, trends, and own marketing efforts • Lead and
measure performance of a marketing team • Find new,
futuristic, cost-effective marketing ideas • Report on brand
and sales performance • Enhance brand visibility and recall.
• Oraganising business connect program with channel
partners and influencers. Reporting to: • Preparing weekly,
fortnightly & monthly MIS • Reporting to Sr GM (Marketing),
CMO & Head office Key achievement: • Successfully
launched Dalmia (RCF) and expanded our distribution
network by adding 125 new channels in the highly
competitive market of North Bihar. • Identified and carried
out market storming activities, successfully elevating our
market share from 3% to 9% within a six-month timeframe. •
Successfully completed projects on brand identity of major
competitors in east India as how to plan their budget in different media vehicle which in result gives us clear picture
over competition brands spends, so that we can hit
accordingly to gain more market share.

Assistant Brand Manager Marketing

Shyam Steel India

Prepare strategic marketing plans and budgets to achieve targets and expand reach.
Monitor competitors, trends, and own marketing efforts.
Lead and measure performance of a marketing team.
Find new, futuristic, cost-effective marketing ideas.
Report on brand and sales performance.
Enhance brand visibility and recall.

Brand Manager

Executing effective promotions & product awareness campaigns.
Identifying & networking with quality local vendors.
Conducting dealer & engineer meets & seminars.
Focusing on improving brand recall.
Showcasing product portfolio.
Promoting products & offers.

Sr. BTL Marketing Officer

Bharti Airtel

•	Handling a Team of 15 on roll (Direct Reportee) & around 130 off roll people.
•Responsible for total error free Customer service in the Zone.
•	AV monitoring in co-ordination with AV agency.
•	Handling the all Pre paid, Post Paid, DTH & Airtel Money complains of customers & Channel 	Partners.
•	Audit for all the CSD activity at distributor Point.
•	Closure of Service requests with in SLA.
•	Maintaining MIS related to Service provisioning activities.
•	Responsible for training of distributor staff as well as new staff. 
•	Prepaid & Postpaid data entry to be done with co-ordination of assigned Agency.
•	Pre-Training sessions for Customer care executives at dealer end.
•	Handling 70 Urban & 25 Rural Distributors.
•	Handling 405 ASC & 34 Airtel Exclusive outlets.
•	Customer Complain escalation and their closure within SLA.
•	Handling 2 Vendors for Data Entry & AV.

Sr. Executive-Zonal Customer Service

Sistema Shyam Teleservices Ltd

Responsible for total error free Customer service in the Cluster.
AV monitoring in co-ordination with all distributors.
Handling the all Pre paid complain of customer.
Audit for all the CSD activity at distributor Point.
Closure of Service requests with in SLA.
Maintaining MIS related to Service provisioning activities.
Responsible for training of distributor staff as well as new staff. 
Pre-Paid data entry to be done with co-ordination of distributor staff.
Pre-Training sessions for Customer care executives at dealer end.
Handling 15 Urban & 25 Rural Distributors.
Handling 17 BRO audit and training weekly basis to streamline the process.
Data card training and handling DSA activation and complaints.
Handset training and complaints escalation and monitoring within SLA closure.
Customer Complain escalation and their closure within SLA.

Executive-Zonal Customer Service 

Reliance Communications

Responsible for total error free Customer service in the Cluster.
Handling the all Pre paid & Postpaid complain of customer.
Audit for all the CSD activity at distributor Point.
Closure of Service requests with in SLA.
Maintaining MIS related to Service provisioning activities.
Responsible for training of distributor staff. 
Pre-Training sessions for Customer care executives at dealer end.
Handling 34 Distributors.
Data card training and handling DSA activation and complaints.
Handset training and complaints escalation and monitoring within SLA closure.

Executive-Zonal Customer Service

A passionate marketing professional holding an MBA in Marketing with 15
yearsʼ experience driving brands in dynamic industries of Cement,Steel &
Telecom. My career is a testament to my expertise in orchestrating successful
BTL/ATL campaigns, memorable events, enhancing customer service, and
leading teams to achieve and surpass their goals.

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