Kinnarps UK

Account Manager

Tsunami Axis

•	Worked closely with company leaders from multiple functions (e.g. product, sales, marketing and operations) to improve our product and service
Helped our customers love the company even more by proactively offering best practice advice and creative product solutions
Built long-term relationships with customers by starting with deeply understanding their corporate UX and design goals
Effortlessly built account plans with our customers to retain and increase revenue within existing accounts
Lead proactive discovery conversations to uncover new opportunities
Lead commercial negotiations with our customers and managed the contract renewal process
Lead and contribute to team projects that will further refine our operations
Worked mainly with SME's on short sales cycles

Sales / account manager

Creating quotations using excel and bespoke internet based system
Prepare, manage and complete complex tender submissions 
Processing new sales leads
Managing the correspondence between the sales team and their clients
Monitoring customer accounts
Liaising with accounts and ops teams to invoice completed projects
Managing deliveries and installations
Providing data and reports to help the sales team
Keeping track of sales targets
Managing liaison with project lead and accounts to ensure invoices correct
Supporting snagging upon project completion

Sales Support Representative

LQA - Leading Quality Assurance

•	Provided assistance to clients in person, by email, or telephonically.
•	Scheduled meetings and telephone conferences between clients and management.
•	Coordinated the production of client-facing marketing materials.
•	Compiled and maintained records on client accounts.
•	Screen feedback and requests from clients and liaised with relevant departments within the organization to provide solutions.
•	Liaised with in-house teams to adjust service offerings and assess related costs.
•	Built and maintained close relationships with clients.

Client services co-ordinator 

Future Directions Financial Services

•	Point of contact for IFA and planner.
•	Participate in team meetings, highlighting issues and owning actions through to resolution.
•	Answered client questions, ensuring their administrative needs were well provided for. 
•       Dealt with client queries in relation to the website and any accounting functions required.

Finance Administrator

Noodle One

Organised the staff rota to ensure an equal share of working hours
Dealt with customer complaints, service, as well as handling finance

Supervisor

A well-presented, polite, tactful and friendly individual who is able to combine a polite manner with razor-sharp efficiency. Core experience gained working within: business development, relationship building, new business sales, corporate furniture sales, account management, luxury hospitality, high end hospitality management and volunteering. With a Bachelor of Laws (LLB).

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