-Responsible for successfully integrating numerous multi-million pound data deals
acting as the face of ICE's delivery/operation function in collaboration with esteemed clients like major international banks.
-Partnering with more than 20 teams worldwide, both international and local, from countries like India, Singapore, and the US
-Acquiring expert knowledge of over 10 product platforms in just six months, involving tasks such as account configuration, liaising with developers for potential improvements and conducting product demos through teams.
-Personally managing ICE's 'Data Coverage' function, providing clients with feedback/insights on their investment portfolios based on ICE's data offerings and taking on the responsibility of recommending products.

Client On-Boarding Specialist

Intuit

Customer Success Specialist

Accenture

Business development consultant specialising in Apps and Games for Android users.

• Identifying customer pain points within their apps and liaising internally to create a solution to resolve
their issues.
• Being the bridge between the client and the developer and sharing knowledge and recommending best practices in customer success.
• Strong Salesforce administration and reporting experience.
• Consistent ability to build strong working relationships across all levels of the organisation by helping 

-Consulting developers on how to improve their Android apps/games
-Liasing with Business Development managers on developers in their portfolio.
-Assisting developers with implementing policy/software updates to their apps/games on a project basis.
-Executing NDA's and TTA's for developers, required to take part in EAPs

Customer Success Manager

ITI Capital

• Direct contact for cash withdrawal queries
•Processed cash withdrawals for clients within the Account management department
•Coached new hires through their first calls and acted as team mentor on cash withdrawals processes.
• Consistently attain and exceed weekly targets.
• Help with client onboarding journeys and Advise clients on timeframes.
• Assisting the operation team with transfer out clients
• Processed 10 - 15 cash withdrawals daily 
• I was in charge of checking all account details that are correct by checking clients bank statements before processing a withdrawal.

Customer Support Specialist

Metro Bank (UK)

• Providing service and support to customers over the phone
• Check on the status of customer accounts and track payments and transfer payment.
• Advising customers on all types of queries such as: balance enquiries, making payments, internet
banking, card management, using metro bank mobile applications.
• Updating all of the systems, making sure we attend to every detail

Customer Service Representative

Interserve

• Answer all incoming telephone calls and ensure appropriate action is taken relative to each call
• Dealing with big contracts such as BBC, Thomas cook, SCS, Alderhey and EON
• Accurately record and track all customer service requests and queries within the Company's systems
• Ensure clear ownership and accountability is given to all customer contact encounters, carrying each enquiry through to completion and customer satisfaction

Facilities management Coordinator

Boden Resource

•Matching and exporting invoices from Xero to excel spreadsheet
• Approving Invoices
• Create and update spreadsheets of daily transactions
•Reconcile monthly general ledger balance, invoices and credit card statement

Assistant Finance Administor

Customer Service Representative
• Answer inbound calls and make outbound calls to deal with customers queries
• Working to meet daily and weekly sales targets
• Using your listening and influencing skills to retain customers
• Being supportive and attentive to understand customer issues
• Exercise creative negotiation skills to save customer
Skills and achievements
• Confident in a sales role and the ability to provide an exceptional level of customer service
• Contributed to a successful project by hitting targets and making sales
• Awarded ‘Employee of the Month’ on one occasion for meeting my targets and showing s strong team working spirit
• Developed leadership skills looking after the team
• Developed an understanding of the professional working environment
• Improved my IT skills by regularly using word and Excel

Customer Service Sales Representative

HCL Technologies

• Answer inbound calls and make outbound calls to deal with customers queries
• Keep an organise record of sales and details obtained from the customer.
• Identify and resolves customer issues
• Exercise creative negotiation skills to save customer
• Deal efficiently & effectively to all customer queries whilst maintaining call qualities through every call always, selling products and meeting up with targets

Sales Service Advisor

I am currently working at ICE DATA Services as a Client Onboarding Specialist. I am a hardworking and driven individual who isn't afraid to face a challenge motivated and positive individual with strong project management and customer service experience. It is a principle with me not to abandon any projects I have undertaken, I will always strive to complete a job or an assignment in the best possible way, I have excellent solving problems, planning and executing strategies. Largely knowledgeable within the tech, finance, sales, and apps industry with a keen focus in transitioning into the Tech industry. I have taken a Google IT Professional Certificate course. I plan to continue learning more.

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