Remote

Focus: top of the funnel operations (inbound & outbound)

Analysis of business requirements from different cross-functional stakeholders (Marketing, Product, Events, Partnerships, Sales Development, Sales). Implementation of creative technical solutions, with Salesforce, LeanData and HubSpot, to enhance revenue and operational efficiency across all Revenue teams.

Tools administration and planning of training plans, working closely with the Sales Enablement team:
- Outreach
- LeanData BookIt
- LinkedIn Sales Navigator
- Lusha
- ZoomInfo
- LeadIQ

Front-line technical support and troubleshooting for all Sales tools, and onboarding support to new Sales members, working closely with the Information Technology team.

Sales Systems Manager

Sales Development Representative (Denmark & Baltics Markets)

Remote helps with international payroll, benefits, taxes, stock options, and compliance for businesses big and small. Our people are on the ground on every continent, building culturally aware employment packages that help you build trust with your global team.

Sales Development Representative (UK & Irish Markets)

RevGenius

Where revenue professionals collaborate on the future of B2B Go-To-Market.

Member

Rewordist Publishing Services

Native Portuguese, transcribing from English, Spanish and Portuguese, with translation to English. Experience with different areas of business (oil and gas, telecommunications, medicine, etc.) and business terminology. Experienced with different accents (Spanish of Spain, Mexico, Colombia, Venezuela, and Portuguese of Brazil and the PALOP - Portuguese-speaking African countries).

Transcriber & Translator (ENG - PT | PT - ENG | SP - ENG)

Sioslife

Leadership role for 3 SDR, and reporting directly to CEO, (team on quota every month). Designated SDR responsible for first time international expansion of the company (Spain).

siosLIFE is a Portuguese startup focused on the social and digital inclusion of the elderly, developing new technologies based on user experience, usability and accessibility.

Sales Development Team Lead (Iberian Market)

Inbound & Outbound SDR for the Portuguese region & Events Coordinator for lead generation. Responsible for 60% of sales revenue.

Sales Development Representative - SDR (Portuguese Market)

Bolor Teatro

Co-founder of a Portuguese small publishing label, driven by an artistic project (arts & life coaching). 

The mission of this project was to promote mental health with the use of performative techniques.

Multitasking roles: main Sales Rep for products (books and audios) and services (theatre shows and workshops) in a B2C D2D and a B2B model; and sole responsible for editorial design on all materials (printed and digital).

Co-founder Publishing Label | Sales (Portugal)

This work was developed within the project CPIC - Centro de Pesquisa e Interacção Cultural (Research and Cultural Interaction Centre).
- Admin level: responsible for establishing strategic partnerships with cultural, recreational & governmental organizations; writing grant funding applications.
- Field level: responsible for assisting the creative director in our drama workshops and shows with population with intellectual disability.

Drama Assistant & Psychology trainee

Farfetch

Support customers with online orders and after-sales complaints in multichannel communication (phone, e-mail, chat) & in multiple languages (Portuguese, English, Spanish). Workflow management with Kanban.

Costumer Service Representative (Global | Spanish Market)

NOS SGPS

B2C sales for the Portuguese market. In-person sales at the store.

Sales Representative B2C (Portuguese Market)

Leadership role for ~20 advisors in the Spanish support team, responsible for quality assurance and individual coaching. Completed Apple instructor training to provide support enablement to new advisors.

AppleCare Quality Assurance (Spanish Market)

AppleCare Advisor with a CSAT > 95%, solving iOS technical issues for the Spanish and UK market over the phone only (20/25 inbound calls/day). Rapid promotion to a leadership position.

AppleCare Helpdesk Advisor (UK, Irish & Spanish Markets)

Let's talk about #remotework & employment in different countries 🌎 (I'm not a recruiter)

I'm professionally advocating for global employment because I personally believe the place where we're born doesn't have to dictate our wealth and our company's growth shouldn't be dependent on the talent we can only hire locally. 

The future of work knows no borders. 🌍

--
More about me:
I love books, the city of Porto 🇵🇹, (all kinds of) rock music and all matters related to human sexuality. I also have a thing for companies that develop tech for wellness and social inclusion ❤️

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Ana Catarina Miranda's Linkedin Analytics

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