Mount Sinai Health System

Senior Operations Associate

Manager, People Operations & Team Development

•	Led operational assimilation of 25 instructor-led trainings to virtual synchronous sessions on Zoom 
•	Defined procedures and developed logical workflows for 21 staff members in the operational execution of 81 virtual elective learning courses in Q3 and Q4 of 2020
•	Created process flowcharts in Visio software to identify bottlenecks and quality improvement initiatives resulting in 100% course attendance entry in Learning Management System 
•	Facilitated meetings with leadership and training staff to analyze virtual course evaluation data and implement content and interactivity changes resulting in a 20% increase in top box scores
•	Coordínated the “Emerging Leaders” program, a customized six-month program designed to provide leadership-related skills to over 180 aspiring leaders resulting in the advancement of 32 graduates into leadership roles 
•	Spearheaded a peer-led committee of 15 employees in executing “Rising Professionals,” a program providing over 3,000 employees with internal networking, leadership development, and learning opportunities to identify the future leaders of the organization and placement in the “Emerging Leaders” program

Program Coordinator

•	Facilitated monthly health education segments consisting of activities, role plays, and health literacy assessments for over 20 patients in the HIV support group 
•	Administered quality improvement initiatives regarding medication adherence, health education, and viral load suppression for 60 patients 
•	Analyzed and integrated patient visits into the AIRS and EPIC medical record systems to ensure accuracy of monthly narrative and data reports

Program Assistant

Queens Pride House

•	Onboarded and trained 15 volunteers in administrative, outreach, and special event roles 
•	Promoted and coordinated monthly health fairs with partner organizations to provide over 30 at risk clients a month of free HIV and STI testing 
•	Referred over 100 clients in crisis situations to support groups, mental health program, legal services, and partner organizations

Health Referral Assistant

Accomplished creative professional with extensive experience in the healthcare and hospital industry. Proven expertise in strategic planning, project management, operational efficiency, and process optimization.

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