Hearth & Home Technologies

- Heavy use of Lightning App Builder to convert org to Lightning Experience
- Focus on Service Cloud enhancements & administration
- Continuing to enhance business processes using new Flow tools coming out with every release

Salesforce Administrator / Jr. Web Developer

- MFA implementation org-wide
- Worked with developers and business users to maintain and enhance our Salesforce org

Salesforce Administrator

UC Laboratory

- Rewrote standard operating procedures for a variety of chemical analyses, improving training process and employee retention.
- Created new standard operating procedures for training technicians to perform environmental tests.
- Maintained laboratory equipment, working with suppliers as needed to ensure prompt turnaround on repairs.
- Supervised 15 technicians performing various tests on over 1,000 samples per week.
- Ran trace metal and mineral analysis via ICP-OES on water and biosolid samples.
- Implemented automatic analysis for ICP overnight testing to increase productivity and profit.
- Created safety training presentations to prevent employee injuries. 
- Trained new technicians to perform tests and basic data entry skills.
- Worked with internal and state auditors to monitor regulatory compliance.

Laboratory Supervisor

- Performed environmental tests on water samples such as BOD, TSS, and pH determination.
- Prepared acids and other reagents for use in chemical analyses, complying with laboratory and environmental safety regulations.
- Conducted basic microbial tests using Colilert reagents.
- Learned the fundamentals of wastewater treatment and regulation while working with municipal clients.

Laboratory Technician

Park Chrysler Jeep

Detail Specialist

Certified Salesforce Advanced Administrator and Platform App Builder with experience transitioning an org with over 280 users from Salesforce Classic to Lightning Experience, implementing company-wide MFA requirements, and creating Flows to replace older automations. Adept at using declarative development tools to improve user experience and productivity.
Need help with a one-off Salesforce problem? Send me a message and I'd be happy to help!

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