Amazon Web Services

Sr. Global Leader, AWS Support

Speedtest by Ookla

VP Strategic Partnerships

Amazon

Principal, Global Talent Acquisition

Sr. Manager, Product Management

Sr. Manager, AWS Global Support Services

Sr. Site Leader, AWS Developer Support & Customer Service

Sr. Engagement Manager

Telekenex

Responsible for enterprise telecommunication implementation projects in the Southern California region. Solutions include hosted Voice over IP phone system integrations, multi-site MPLS, and management of Telekenex's Southern California Data Center.

Provide a full start to finish management of implementation projects, meeting aggressive customer schedules, management of risks to project success and management of internal Telekenex's resources and outside vendors to hit project objectives.

Project Manager

Amazon.com

Personally managed B2B merchant integration projects, onboarding some of Amazon's largest 3rd party sellers to the Amazon.com platform.  

Implemented quality assurance surveying to ensure merchants were completely satisfied with their integration experience.

Integration Manager

Speakeasy

Redesigned service delivery model for Speakeasy's new customer implementations. Overhauled the process from a reactive method to proactive ownership model.

Managed a team of employees responsible for Installation Coordination and Customer Support, consistently outperforming other vendors in the same industry's install success rate by an additional 15%.

Designed the model for Home/Home Office VoIP service delivery, successfully installing a multi-million dollar customer base.

Led the initiative to migrate 3500 customers from one VoIP platform vendor to another in an aggressive one month time frame, ensuring minimal service interruption, limited complaints and improved service as a result.

Responsible for Operational Management of Speakeasy's largest service delivery vendor, driving down customer repair times, installation intervals and improving peer-to-peer relationships.

Manager of Activations

Online Support Manager

Executive Escalation Manager

Technical Support Representative

Taplio

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