Topview

Advisor for growth and technology strategy. Topview is one of the Midwest's fastest-growing Talent Management and Media Agencies in Indiana. Focused on helping artists create revenue and growing their brand in the music industry. Managing a roster of growing super-star talent.

Strategic Advisor

Salesforce

Enterprise Account Executive , Slack

Gartner

Client Director

PLUG

Strategic Tech Advisor for a rapidly growing hyper-local social network. Advise on helping the company grow, scale, and raise capital.

Strategic Account Manager

Talend

Strategic Account Executive

Focused on strategic customers in the Enterprise Healthcare and Life Sciences.

Develop account visions and strategies using the Salesforce Platform to deliver growth in strategic accounts.

Host and present digital transformation workshops with a focus of aligning business and IT to common customer experience in call center and field service operations using technology to drive business value. 

Deliver executive level presentations with a focus on business transformation and value.

Top Performer over achieved quota first year in role. 

Leadership role in the account in the account team to ensure my product is in every conversation with customers. Ensure current customers are successful in existing projects and expanding usage and adoption.

Cross-Cloud collaboration

Complex deal negotiation, multi-year, contract consolidation, SELA

Strategic Enterprise Account Executive, Service Cloud - Healthcare & Life Sciences

Focusing on helping customers embark on Digital Marketing transformation that achieve long-term business outcomes. 
Top 5 SB AE: 134% Annual Quota Achievement 
Challenger and Solution Selling 
Run full sales lifecycle from prospecting, discovery, demo, scoping, negotiation
Complex B2B and B2C Digital Marketing Saas Products

Marketing Cloud Commercial Account Executive

Aptean

Responsible for North American strategic accounts in Knova Knowledge Management across both install base and new systems sales. Including multiple Fortune 500, and Global 2000 companies  

100% retention rate on over $2.5m in annual reoccurring revenue, including software maintenance, SaaS, Managed Services, and Hosting Services (IaaS). 

Forecast  quarterly opportunities within 5-10% accuracy of results

Build, develop, and nurture leads to uncover cross-sell, and up-sell opportunities within install base   

Develop and deliver business cases and software demos during sales cycles 

Extensive CRM, Electronic Signature Systems, and Quoting Systems experience

Enterprise Account Executive

Manage a team of technical support engineers and Managed Services Consultants. Ensure team delivers customer centric support with a continuous improvement support model.
Improved productivity and eliminated redundancies by instituting new technical support polices and processes.
Reduced Average Resolution Time by over 20%
Achieved 99% Customer satisfaction Rating
Develop and maintain strategic customer relations and ensure customer escalations are dealt with promptly and result in customer satisfaction.  
Develop Analytics Reports using SSRS, and Excel PowerPivot
Chair multiple committees to drive Continuous Improvement
Nominated for two Edge awards

Manager, Knova Global Support & Managed Services

Managed and built a team of data analysts, developers, and project managers
	Grew team from three members to 8 dedicated project team members
	Implemented Scrum Project methodology and project platform
	Developed multiple internal websites to improve support efficiency
	Served as liaison between customer support and IT operations
	Managed multiple software development and data projects

Manager, Technical Operations

Autobase, Inc.

Coaches 16 member internal team to provide customer service, technical troubleshooting, help desk/end-user support, database administration, and SQL Server administration for CRM Software clients. 
Establishes client relationships to ensure complete customer service and effective issue resolution.
Works closely with development and deployment teams to QA CRM software in a live environment.
Database Administration - Performs Database Administration for CRM clients, including troubleshooting, database backups, database maintenance, troubleshooting Microsoft SQL Server, database recovery, database tuning, T-SQL query writing, T-SQL script writing.
Conducts in-depth investigation and troubleshooting of Microsoft SQL Server 2005, 2008, 2008 R2 Databases and Database Engine.
Worked with development team on improving query performance in application with improved indexing on databases.
Works closely with database developers to troubleshoot advanced SQL server issues.
♦	Write triggers and stored procedures to add additional functionality to CRM application.
Implemented disaster recovery on databases, including rebuilding databases after data corruption.

Level 3 Technician/Junior Technical Coach

Developing new training plans and technical documentation for new technicians. 
Conducts classroom based and individual based technical training.
Coaches technicians on all aspects of CRM software, network troubleshooting, customer service, and issue resolution. 
Educate high priority customers on CRM application usage and processes.
Level 3 Troubleshooting 
Escalation point for advanced troubleshooting. 
Provide remote support on hardware, software , and network issues to CRM clients
Work with high priority customers on application performance and troubleshooting. 
Discovered major bugs in CRM application and worked with the development team to bring bugs to a resolution.

Junior Technical Coaching

As a Technology and Business Strategy Expert with 14 years of experience in senior strategic sales roles and support roles, I have a track record of helping companies transform and innovate using technology. With a unique background as a successful entrepreneur from a young age, I have learned to navigate the highs and lows of business and bring a diverse perspective to my work. 

Connect with me to learn more or discuss potential opportunities.

Email: adammartin134@gmail.com

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