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• Solid experience, working for 14 years in Customer Service in the Industrial Automation market, acquired at Siemens and about 3 years as Sales Representative of the pharmaceutical market in the Hypera Group and Eurofarma. • Experience in managing the portfolio of B2B clients with a High, Middle and Low touch service profile, those who used the unico | auto SaaS platform (formerly ViaNuvem). Additionally, I worked as a focal point in important product innovation projects (MVP and POC's). • Excellent communication and assertive relationship with customers, business partners, back office team and stakeholders, being able to propose solutions and involve the necessary teams in issues relevant to the health of the business in customers and the company. • Resilient, organized and take on new responsibilities, in addition to proactively seeking feedback and opportunities for improvement within the scope of action. • Ability to identify opportunities with commercial acumen (upselling and cross-selling), to conduct innovation projects and implement improvements in business management processes. • M.B.A. in Marketing, Graduate in Business Administration and Technologyst in Industrial Automation. Advanced skills in English and Intermediate in Spanish. • Advanced skills as a user of specific systems and tools such as Salesforce, SAP, Office Package, Google Suite, PowerBi, Slack, Jira, Asana, Ganttic, in addition to knowledge in Agile Scrum methodology.
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