Virtual Assistant/ customer service representative

Wellmed Healthcare Ltd 

Escalated complex and unresolved customer's issues to the escalation and resolution team.

Handled the troubleshooting of customer's complaints to find solutions.

Answered medical-laboratory-related questions.

Maintained customer loyalty by swift responses and empathetic behavior towards the customers.

Increased the customer base by continuously showing a high level of customer relationship management.

Communicated smoothly with customers and actively listened to their issues.

Created and assigned customer's tickets amongst team members.

Supported customers via phone, email, and Live-chat support channels.

Medical Laboratory Technician|| Customer Service representative||

Clina-Lancet Laboratories Nigeria

Received, labeled, and analyzed blood samples.

Ensured that all safety guidelines were followed strictly at all times.

Maintained a clean and orderly environment.

Organized and stored all chemicals substances, fluids and compressed gases according to safety instructions.

Designed and executed laboratory testing according to standard procedures.

Medical Laboratory Technician|| Customer service Representative||

Founders wear too many hats. I help remove two:

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