Cisco

Dedicated Service Manager for JPMC focusing on enhancing operational efficiency and ensuring exceptional Service Delivery. Adept at leading cross-functional teams and implementing strategic initiatives to support business growth and customer satisfaction.

* Strategic Service Delivery: Spearheaded initiatives to optimise service delivery processes, resulting in improvement in response times and customer satisfaction scores.
* Financial Expertise: In-depth knowledge of financial industry regulations and operations, ensuring compliance and seamless Service Delivery in a highly regulated environment.
* Stakeholder Engagement: Successfully managed key relationships with internal stakeholders and external partners, fostering collaboration and ensuring alignment with organisational goals.
* Operational Efficiency: Implemented robust SOPs, continuous capability improvement strategies, and technology refresh plans, leading to enhanced operational efficiency and reduced downtimes.

Service Manager

* Build, develop, and support a customer-focused team of Technical Specialists who support Cisco Digital Offers and support Cisco BCS Customers throughout their onboarding and Delivery Journey
* Advocate adoption of new Cisco Digital Offers and Ensure Value Realisation 
* Consult and Drive improved results for KPIs, including licenses/units consumption, configuration and operational health of customers
* Collaborate with Customer Architects to develop business cases, success plans
* Partner with Cisco Account Management team to identify key success criteria for Digital Offers and build corresponding success plan templates
* Drive execution and standardisation
* Achieve high CSAT scores for existing and new engagements
* Collaborate with the Operations team to measure/define data, reporting and automation needs to achieve objectives
* Partner with internal teams including Sales, Support and Product to deliver a world class customer experience
* Collaborate with internal cross-functional/geographical teams and customers to identify optimisation opportunities for the customer onboarding workflows to deliver a delightful experience at every step of their digital journey at Cisco

Customer Success Manager - Digital Assurance & Automation

* Lead 35 highly skilled Security professionals managing Cisco Security Products. Develop and implement Service Delivery Strategy, Partner/Vendor management, collaboration with Platform Engineering team to ensure seamless Customer Experience
* Managed Customer relationship, Value Realisation, Advocate adoption for Cisco Security services, Process standardisation for multiple Fortune 500 clients
* Partnered the Launch of automation-driven, repeatable, Cloud-based Security As A Service. Aligned offers across multiple technology domains. Enable Global Delivery Centres in BLR and RTP to provide a best-in-class customer experience to Cisco partners & Customers through new offer incubation and delivery readiness
* Launched Global Enablement program for Incident Managers which focused on Better Customer Experience and also Cisco's 'Our People Deal' principles

Operation and Enablement Leader - Global Security Operations

Responsible for Data Network, Voice Service Operations, Telepresence, & Enterprise Security across APJC Theater for a fortune 500 financial/brokerage client. My team includes 140 Engineers, 6 Incident Managers, 4 Team leaders, & 2 Operation Manager to work in partnership with the US and EMEA Team to deliver a global follow-the-sun service operations. Driving business growth, value realisation, partnering with field teams in sales, business development, from opportunity development through engagement execution.

Service Delivery Manager

Lead a team of 75 Highly Skilled Network Engineers for providing 24x7 operational support for Data Networks for a fortune 500 financial/brokerage customer focusing on Cisco’s Enterprise technologies.

Operations Manager

Remind yourself that Health is Wealth, and nothing will be more important than getting it back 

Is your profession having a direct impact on your health? Are you in serious need of a lifestyle change? Are you suffering from Depression?

I guide busy professionals just like you to adopt a healthy lifestyle to improve Physical and Mental Health 

Having worked in the IT industry for more than 19 years, I have learnt through personal experience what stress and an unhealthy lifestyle can do to health!!

I am here to provide holistic & organic nutrition and wellness consulting to corporations and individuals

You can drop a message in LinkedIn for any wellness consulting or related talk shows.

Health and Wellness Adviser

Wipro

People Leadership & Responsible for overall Service Delivery for one of the Fortune 500 Financial Firms. Played a role of Customer Advocacy and collaborated with various towers internally to provide seamless and world class services to the client. US, Mexico and Guatemala were the region of my focus.

Program Manager

Manage end to end Life Cycle of critical IT incidents in a 24x7 environment . Influence and drive successful completion of Short Term Fix, Root Cause Analysis, and Long Term Fix. High priority application monitoring through Cisco developed tool. Managed Global team in San Jose and India.

Dell

My role was to ensure proper training & auditing Technical Support Representatives on their communication skills to enhance customer experience when they reached out to Dell Technical Support.

Customer Experience Coach

iSeva systems Pvt. Limited

Taking care of Citi Bank mortgage customers for US region.

Customer Service Representative

19+ years of Industry experience as a People & Delivery Leader who can envision, build & lead high-performing Global Teams in a Multicultural Environment. 

I am a passionate People Leader, Obsessed with Customer Success & believe in building Long Term Relationships. 

I have exemplary skills in Building, developing, and leading customer-focused technical team with an obsession for Excellence in Customer Experience. 

Story teller, and I enjoy mentoring new professionals in the tech industry. 

During my free time I'm also a Health and Wellness Influencer!

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Abhishek Dey

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Abhishek Dey

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Abhishek Dey's Linkedin Analytics