Adilene Mendoza, MPA's Linkedin Analytics

Customer Success Manager with 10+ years of experience in client-facing roles and a proven track record of improving key performance indicators, including retention, product adoption, revenue expansion, and NPS. I’m well-versed in using data to make decisions that drive both business growth and customer success, and I excel at advocating for customer needs while improving processes that enhance internal efficiencies. I am a lifelong learner, always curious and excited about new challenges. Outside of work, you can catch me trying out a new recipe in the kitchen or learning a new song on my guitar. Whether I’m helping customers achieve their goals or diving into a new project, I bring a creative, hands-on approach to everything I do. Technical Skills: Salesforce (CRM) · Looker (Business Analytics) · Asana (Project Management) · Dixa (Customer Support) · Magical · Excel · Confluence · Amazon Web Services · Notion · Twilio · Zapier