Hylaine

Delivery Services Consultant

BOLD PENGUIN

•  Developed, standardized, and managed the process framework to plan and execute on enterprise client accounts for Machine Learning Operations and Data Automation services
•  Manage client expectations and ensure client satisfaction is achieved 
•  Set clear expectations and define priority for internal teams to ensure we are able to hit multiple competing deadlines
•  Drive the alignment, socialization, and support of project decisions by building and maintaining relationships with internal and external stakeholders, including executive leadership
•  Lead risk and mitigation efforts by anticipating dependencies, resolving gaps in information and processes, and 
•  Provide support and coaching to data services delivery team comprised of implementation managers, scrum masters, business analysts, and data analysts 
•  Manage team performance through data-driven metrics and reporting, maintaining high morale among team members, and ensuring delivery deadlines across the organization are met

Director of Insurance Intelligence Projects

Ologie

• Assist Ologie in understanding and applying the Scrum Framework to the
benefit of the team, organization, and clients
• Manage resource allocation for all digital projects
• Identify contractor needs and vet potential candidates against our interview process
• Act as point of contact for vendors to clarify requirements, execution, and final
product expectations
• Create, update, and prioritize product backlogs
• Facilitate planning, review, and retrospective meetings
• Manage client communication to ensure transparency and alignment on
product vision, goals, and timing
• Validate product through a thorough QA
• Create and maintain project plans and team capacity
• Encourage open communication around blockers, dependencies, risks so that I can mitigate as necessary

Sr. Scrum Master

Cardinal Solutions

Program Manager
   -Work with product teams to document functionality needed to be successful
   -Perform analysis of digital product to identify platform gaps and/or opportunities
   -Provide traceability and insight into the status of each request in the SDLC
   -Act as liaison between business and IT to understand and remove blockers
   -Ensure agile teams are on track to meet product/marketing deadlines 
   -Provide leadership with transparent communication through weekly status reports 
   -Manage Risks/Issues and mitigate as necessary

Scrum Master/Project Manager
  -Help the team understand and apply the Scrum Framework and principles of agility to the benefit of the team and organization
  -Work with the Product Owner and Development Team to ensure the transparency of team artifacts, including the Product Backlog, Sprint Backlog and product increment
 -Remove impediments that are preventing the team from accomplishing their goals
 -Coordinate dependency identification and management with development team
 -Facilitate Scrum events and activities as necessary and ensure the team is realizing value from them (including Sprint Planning, Daily Scrum, Sprint Review, Retrospective and Backlog Refinement)

Business Analyst
 -Perform analysis of business  or product to identify capability gaps and/or opportunities
 -Leads conversations with key stakeholders to elicit requirements
 -Manages the communication and clarification of requirements between the business and the development team
-Collaborates with clients to prioritize business requirements
-Lead analysis effort and develops detailed user, business, and functional requirements
-Create visual models to enable collective understanding of processes, data flow, user interaction, and others as needed

Project Services Consultant

Perficient

Migration Analyst for HNA Sharepoint Project
BA/Process Improvement Role for Portal Project at Vantiv
Manual Tester Role for AEM project at Daimler Trucks
Lead Tester Role for Cat.com project at Caterpillar
Manual Tester Role for the ACM project at Caterpillar
Manual Tester Role for the NCR project at Caterpillar
Load Tester for ACM at Caterpillar
Culture Committee Rep for Ohio SBU

-Perform manual data migration 
-Analyze and Define migration process 
-Gather, analyze, and define business user requirements and process flows
-Write and execute test plans
-Instill confidence in Perficient's skills and ability to deliver
-Learn and discuss the clients business in their terms 
-Gain an understanding of the different technologies on engagements to facilitate communications and solution design
-Apply the appropriate methodologies, specifically a user-centered approach
-Conduct research, gather, organize, and analyze data
-Ensure deliverables are of the highest quality to promote client satisfaction
-Responsible for the conceptual, interaction design, and information architecture of the user experience.

Business Consultant

Wendys International

-Responding to customer calls and emails in a time-efficient manner and processing it to the appropriate field or franchise location for local handling
-Reviewing and forwarding emails and reports from the external call center and the internet (web-based and social media comments) to the field and responding to the customer when necessary
-Maintaining organized and accessible consumer records and complaint documentation
-Managing consumer correspondence and compensation as needed and processes consumer requests for general public relations and nutrition information.

Consumer Relations Coordinator

Leader in Technical Program Management with demonstrated success in leading complex implementations with a strong focus on client satisfaction and process improvements.

Taplio

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