Gilbert, Arizona

IT Specialist - AV

Kahala Brands

- Answer multiple calls from restaurant franchisees to resolve computer and network issues.

- Use a ticketing system to fully document the technical issue, the troubleshooting process, and how the issue was resolved.

- Install POS registers and POS network printers, configuring them with static IP addresses.

- Explain to franchisees over the phone how to install a firewall to their store's network.

- Remotely access PC's and registers to help resolve software and networking issues.

Team Lead - Helpdesk Support

Progressive Insurance

- Provide excellent customer service, addressing concerns with positive conflict resolution.

- Effectively manage multiple emails, calls, voicemails, and tasks to complete daily workload.

- Give open availability to new employees and answer their technical questions.

- Walk customers through a complex claims process, explaining each step to resolve the claim.

Bodily Injury Adjuster

CBS News Colorado

- Thrive under pressure, managing my time and working with tight deadlines.

- Work with several other journalists as a team to help tell important info and stories to the local community.

- Manage a calendar, reaching out to organizations to book interviews.

- Work on a Windows PC using TV news writing software and Microsoft Office Suite.

Television News Producer

KVOA-TV

- Craft stories that are exciting and engaging for a half-hour long newscast

- Regularly use different shots and NAT sound in a newscast.

- Write daily content for the web and social media.

- Discuss important stories in daily editorial meetings.

NAZ Today

-Backpack journalist, where I shoot, write and edit my own packages.

-Produce a 30 minute live newscast, on a weekly basis. 

-Anchor that same live broadcast, learning how to internalize the message of a story, and making it relatable to the viewer.

-Manage a team of reporters and photog's, covering the important news of the day. 

-Covered stories, and events, of local importance to the Flagstaff community.

Multi-Media Journalist/Anchor/Producer

Arizona's Family

-An intensive week long fellowship learning from the professionals at KPHO/CBS 5.

-One of ten journalism students from across the nation to receive the fellowship.

-Multiple in depth sessions on how to better my shooting, interview skills, live stand-up's, anchoring, storytelling.

-Shot, edited, and wrote a package, with critiques from CBS reporters and photog's.

-Anchoring and reporting multiple student newscasts at the end of the week.

TV News Fellow

KPNX 12 News NBC

-I shadowed two multimedia journalists, and an assignment manager, as they worked to put stories together.

-Wrote, shot, and edited VO/SOT's, airing for KPNX.

-Set up times and locations for interviews.

-Hands on experience on how to improve stand up's, story-telling, and shooting video.

TV News Intern

Papa Johns

​- Handle the register, and cash it out at the end of the night.

​- Take orders with professional telephone etiquette.

​- Cook pizza orders in a timely manner.

​- Patiently handle customer disputes.

In-Store Cook

Adrian Gurrola is a Help Desk Support Specialist in Mesa, Ariz. His passion is working with computer technology, and helping people who are experiencing technical issues.

When not working on tech, Adrian is turning to YouTube to learn how to tackle his next home improvement projects, or he’s catching up with his favorite baseball team, the Chicago Cubs.

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