Newmarket Tay Power Distribution Ltd.

Successfully completed projects: Upgrading/Replacing Cisco LAN switches and the ASA to improve network performance and increase size and security.
Being SME for project of implementing new VOIP technology including IP phones, Cisco PoE switches. Deploying VOIP calls for Microsoft Teams Client; Implement new Cloud-based IVR system to support company's telephony.
Managing the Helpdesk system, triage and allocate tickets, oversee timely delivery of quality technical support service to clients.
Asset management of IT working capital (AssetTiger).
Creating regulatory reports from data pulled form SQL databases.
Remote deployment and config of iPhone and iPads mobile devices using Cisco Meraki endpoint management.
Ongoing update of the Company's websites and customer portals
Ongoing maintaining and managing of the Hyper-V and VMware servers and company's virtual infrastructure.
Supporting IT procurement initiatives (research to identify IT vendors); handle software licensing and compliance; engage with the company's IT vendors to respond to request and troubleshoot escalations.
Providing onboarding and off boarding for domain users in hybrid environment Active
Directory and Microsoft (Office) 365, managing Exchange server and user accounts,
File Share access, VPN support. Provide operational support in areas such as backup
and recovery.
Training users in new applications software.

Information Technology Analyst

Densify

Participate in all aspects of analytics package development including design and
implementation of package components, component integration, unit testing, and
documentation. Manage periodic updates to multiple packages with guaranteed
accuracy by utilizing/maintaining existing and designing new scripts to automate
validation and updates.
Work with services team members, other employees and customers to capture policy
settings used in various customer engagements and derive best practices for reference
policies.
Maintain documentation and policy settings database for Densify.com SaaS
customers.

Technical System Analyst - Project Manager

Asigra

Coordinate and participate in network upgrade projects.
Successfully completed projects include: Network extension from half-floor to full-floor
in stage one, then expending from one-floor to two-floor office area with quadruple the
number of users from stage one.
Implement VMware and Hyper-V infrastructures to utilize and verify backup solutions,
P2V, VM Migration, VM Replication. Setup and maintain the software testing labs to specs recommended for each development project.
Provide technical support for internal users and external customers over the phone or connecting remotely to their devices.
Improve performance for desktop and server computers through hardware upgrades and software tuning. Update support ticket status in CRM. Working with peer engineers to resolve customer's issues to their satisfaction.

Information Technology Support Analyst

Software Quality Assurance Test Engineer

Supporting People, Sustaining Companies.

Having experience with Business Continuity, Project Management, Cloud Migration, Digitalization, Network Infrastructure,  Virtualization.

Never afraid to take on new challenges, new problems to solve. 
I believe in continuous learning,  professional and personal growth.

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