NTT DATA

Data Governance, IT Security Awareness, IT Operations Security.

Information Security Management
1.	Managed the cybersecurity aspects of the outsourced IT Operations for commercial customers.

2.	Set the directions for cybersecurity in IT Operations.

3.	Reviewed the cybersecurity policies in IT Operations.
a.	Created new cybersecurity processes and align to the customer’s ICT security policies:
i.	Corrected the workflow for security incident handling.
ii.	Formalised and confirmed the workflow with Service Desk.
iii.	Briefed the IT Operations Team Leads on the processes.

4.	Assisted audit review on the outsourced IT Operations: 
a.	Conducted logs review weekly of the server logs.
b.	Conducted quarterly privilege accounts review.

5.	Prioritised remediation activities with the IT Operations teams through risk ratings of vulnerabilities and assets.
a.	Vulnerability Management
i.	Researched threats and vulnerabilities.
ii.	Took appropriate action to mitigate and remediate vulnerabilities.
iii.	Tracked the remediation of vulnerabilities by the teams.
iv.	Tracked the patching of vulnerabilities.

6.	Conducted quarterly cybersecurity awareness training:
a.	User Awareness Training
i.	Created briefing deck of slides.
ii.	Reviewed the briefing deck.
iii.	Conducted user awareness briefing.

7.	Managed incident response and work with teams to close the support tickets. Worked with the IT Security Officer (ITSO) on security incident handling.
a.	Security Incident Management
i.	Tracked security incident tickets: 
•	Ticket created by Service Desk.
•	Ticket assigned to Field Services Engineer.
•	Ensured Field Services Engineer knew what to do to resolve the ticket.
•	Reviewed the incident resolution work done.
•	Replied to the Originator of the security incident.
•	Closed the Service Desk ticket.
i.	Escalation Management
•	Remediated the outstanding tickets.
•	Followed up and tracked the ticket with Team Leads.
•	Closed the tickets.

Information Security Manager

Mentoring younger Cybersecurity professionals.

1.	Onboarding and Orientation:
    a.	Provide comprehensive onboarding for new Graduate Trainees, including company culture, policies, and procedures.
    b.	Introduce trainees to their department, team, and colleagues.
    c.	Develop and deliver training sessions on essential job skills and competencies.

2.	Mentorship and Career Guidance:
    a.	Build trusting and supportive relationships with individual trainees.
    b.	Facilitate regular one-on-one meetings to discuss career goals, performance, and challenges.
    c.	Provide constructive feedback and guidance on professional development.
    d.	Assist trainees in setting and achieving SMART goals.

3.	Training and Skill Development:
    a.	Identify individual learning needs and recommend relevant training opportunities.
    b.	Coach and guide trainees on specific projects and tasks.
    c.	Monitor progress and provide feedback on skills development.
    d.	Encourage participation in workshops, conferences, and networking events.

4.	Program Management and Development:
    a.	Contribute to the continuous improvement of the Graduate Trainee program.
    b.	Provide feedback and suggestions to program managers.
    c.	Assist in designing and implementing new training initiatives.

Mentor (Cybersecurity)

PCCW Solutions Insys Pte Ltd

Service Operations
1.	Governance of IT Operations
2.	Audits, Hygiene of IT Operation, and SLAs
3.	Renewals of contracts under the purview
4.	Establish rapport with all the senior agency personnel 
5.	Team Management – providing Cybersecurity leadership to a team of engineers
6.	Facilitating Technical Roadmap seminars – updating agencies and the IT Operations teams on technical developments from GovTech.
7.	Collaboration with COE, Project Management Office (PMO), and other backend support.
8.	Cost of Delivery (COD) - to ensure service delivery is as planned.

Information Security Management
1.	Managed the cybersecurity aspects of government agencies' outsourced IT operations.
2.	Set the directions for cybersecurity in IT Operations.
3.	Reviewed the cybersecurity policies in IT Operations.
4.	Set up and reviewed the cybersecurity processes for IT Operations.
5.	Conducted audit review on the outsourced IT Operations: 
6.	Vulnerability Management: Prioritized remediation activities with the IT teams through risk ratings of vulnerabilities and assets.
7.	Conducted cybersecurity awareness training to users and IT teams in the government cluster of agencies.
8.	Managed incident response and work with teams to close the support tickets.
a.	Security Incident Management and Escalation Management
9.	People Management: provided leadership and guidance to a team of IT Security Officers supporting the customer.
10.	Compliance with IM8 Security Policy for government agencies.

Customer Experience
1.	Value Addition – adding value solutions to the customers’ security posture in IT operations.
2.	Data privacy – promote good data privacy practices to the IT Operations teams.

Service Delivery Manager

(CAT.1 Security Clearance approved) 
Information Security Management
1.	Managed the cybersecurity aspects of the outsourced IT Operations for a government cluster of agencies.
2.	Set the directions for cybersecurity in IT Operations.
3.	Reviewed the cybersecurity policies in IT Operations.
4.	Conducted audit review on the outsourced IT Operations: 
5.	Vulnerability Management: Prioritised remediation activities with the IT teams through risk ratings of vulnerabilities and assets.
6.	Conducted cybersecurity awareness training to users and IT teams in the government cluster of agencies.
7.	Managed incident response and work with teams to close the support tickets.
  a.	Security Incident Management
  b.	Escalation Management
8.     People Management: provided leadership and guidance to a team of IT Security Officers 
        supporting the customer.

Chief Information Security Officer

Embrio Enterprises Pte. Ltd

Service Strategy 
•	Prepared and maintained the ICT policies, reports, and action plans related to the ICT operations.
•	Worked in collaboration with the technology partner to define project processes.  
 
Service Design 
•	Partnered with the technology partner to design, communicate and implement IT Service Management Standards, Processes, and Services.
•	Partnered with the technology partner to ensure security compliance requirements are met. 
 
Service Transition 
•	Worked with the Project Manager to ensure correct solutions and services are procured/developed for the customer’s
organisation.
•	Led the assessment, analysis, development, documentation, and implementation of changes based on requests for changes. 
 
Service Operation 
•	Conducted regular performance reviews with both Internal resolver groups.
•	Collaborated and built a good relationship with the technology partner and developed opportunities for cross-team effectiveness and remove organizational barriers that prevent strong teamwork, collaboration, and excellent service delivery.
•	Ensured all identified breaches in security are promptly and thoroughly investigated, system changes required to maintain security are implemented, and security records are accurate and complete.
•	Reviewed end-user experience and performance metrics and take appropriate action to ensure corrective and proactive maintenance.  
 
People Management 
•	Provided leadership and management to the technology partner’s team.  

Financial Management
•	Worked with Finance team to manage the budget and expenses of the Managed Security Services programme.

Supplier Relationship Management 
•	Developed ways that led to positive relationships between the technology partner, including overall management and development of commercial relationships with the senior management.
•	Allocated accountability to our technology vendor and ensured they performed according to the KPIs agreements.

Head, Managed Security Services

Information Security Management 
•	Managed and conducted an investigation into any alleged computer or network compromises, incidents and issues.
•	Ensured that security incidents are brought to the attention of those concerned and are immediately reported to the client, including advising on the measures to contain the security incident.
•	Ensured that actions are taken to investigate, mitigate, rectify and prevent recurrence of the security incident/problem.
•	Kept up to date on the latest security threats and vulnerabilities and solutions to mitigate these threats. Including records of all security incidents and problems.
•	Ensured security risk assessments, security audits, security reviews and vulnerability assessments are carried out and done appropriately.
•	Ensure periodic review on the security of the infrastructure and services, including security logs, access control privileges, etc.
•	Ensured all identified vulnerabilities and weaknesses are rectified or mitigated within the timeframe agreed with the client.
•	Liaise and coordinate with third-party contractors, security organisations and the client on security matters; and
•	Performed any other activities that are necessary to ensure the security of the infrastructure and services.

IT Security Manager

Quann

Service Strategy 
•	Prepared and maintained the ICT policies, reports, and action plans related to the ICT operations. 
•	Worked in collaboration with the Security Operations Centre to define the project processes.  

Service Design 
•	Partnered with the Security Operations Centre to design, communicate, and implement IT Service Management Standards, Processes, and Services.
•	Partnered with the Security Operations Centre to ensure security compliance requirements are met. 
 
Service Transition 
•	Worked with the Project Manager to ensure correct solutions and services are procured/developed for the customer’s organisation.
•	Led the assessment, analysis, development, documentation, and implementation of changes based on requests for changes. 
 
Service Operation 
•	Conducted regular performance reviews with both internal and external resolver groups.
•	Collaborated and built a good relationship with the Security Operations Centre and developed opportunities for cross-team effectiveness and remove organizational barriers that prevent strong teamwork, collaboration, and excellent service delivery. 
•	Ensured all identified breaches in security are promptly and thoroughly investigated, system changes required to maintain security are implemented, and security records are accurate and complete. 
•	Reviewed end-user experience and performance metrics and take appropriate action to ensure corrective and proactive maintenance.

Senior Manager (Service Delivery)

ST Electronics (Info-Security) Pte Ltd

•	Established effective professional business relationships with all levels of management within the company.
•	Supported and supervised Operations Support Engineers assigned to maintenance projects to ensure that sound support practices are being followed in support of the ITIL methodologies, processes, and procedures. 
•	Conducted individual project reviews, as required, to assess overall project quality, health, and compliance to ITIL requirements. Initiate intervention and recovery efforts where required. 
•	Tracked, planned, active, and completed projects as well as due diligence activities for enterprise projects.
•	Implemented ITIL processes and procedures so as to improve the effectiveness of the Operations Support team in their work.
•	Oversaw the training of Operations Support to have the skills to perform their job effectively.
•	Guided the Operations Support teams of troubled projects to steer the projects back on track.
•	Implemented ITIL standards and templates with a focus on consistency and repeatability.
•	Reported on progress of the on-going projects to senior management.
•	Managed all central Operations Support documentation and communication strategy.

Manager, Operations Support

•	Established effective professional business relationships with all levels of management within the company.
•	Supported and supervised Operations Support Engineers assigned to maintenance projects to ensure that sound support practices are being followed in support of the ITIL methodologies, processes, and procedures. 
•	Conducted individual project reviews, as required, to assess overall project quality, health, and compliance to ITIL requirements. Initiate intervention and recovery efforts where required. 
•	Tracked, planned, active, and completed projects as well as due diligence activities for enterprise projects.
•	Implemented ITIL processes and procedures so as to improve the effectiveness of the Operations Support team in their work.
•	Oversaw the training of Operations Support to have the skills to perform their job effectively.
•	Guided the Operations Support teams of troubled projects to steer the projects back on track.
•	Implemented ITIL standards and templates with a focus on consistency and repeatability.
•	Reported on progress of the on-going projects to senior management.
•	Managed all the central Operations Support documentation and communication strategy.

Deputy Department Manager (PMO)

•	Project managed and deliver the security components for government projects
•	Setup project management processes for the SSG department
•	Led the planning and implementation of projects
•	Facilitated the definition of project scope, goals and deliverables
•	Defined project tasks and resource requirements
•	Developed full scale project plans
•	Assembled and coordinate project staff
•	Managed project budget
•	Managed project resource allocation
•	Planned and scheduled project timelines
•	Tracked project deliverables 
•	Provided direction and support to project team
•	Provided quality assurance
•	Constantly monitored and reported on progress of the project to all stakeholders
•	Presented reports defining project progress, problems and solutions
•	Implemented and managed project changes and interventions to achieve project outputs
•	Project evaluations and assessment of results
•	Managed projects assigned to the team by the Director
•	Involved in Government project and internal projects with subsidiaries

Senior Project Manager (Security)

BT Frontline Pte Ltd

As the Deployment Lead in BT Frontline for the SOE Programme, I worked with the HP teams and agencies:
•	Engaged the new agencies migrating into SOEasy programme.
•	Migrated the existing TAL accounts to SOEasy eSSO services.
•	Configured their agency SEP policies.
•	Co-ordinated with the SRMs on SEP hostnames movement to the correct agency grouping.
•	Managed eSSO Application Profiling Projects.

Senior Consultant / Deployment Lead (SOEasy programme)

As the Technical Support Manager in BT Frontline, I led a team of Security Engineers to provide I.T. security services to customers.  We implemented security systems (e.g. firewall, anti-virus, intrusion detection) to protect the infrastructure of customers, after which we provided maintenance support services to some of the customers who procured maintenance services from BT Frontline.  When the customer reports a technical problem to the Helpdesk, I’ll dispatch a duty consultant to respond to the customer to assist the customer to resolve the problem.  I would track and manage those cases and work closely with the duty consultant to resolve the problem as quickly as possible, with minimal impact to their operations.  I managed and tracked maintenance contracts with the customers and vendors.  

As part of my management task, I set up and formalized the Field Engineering and Technical Support workflow processes for the duty team to follow.

Senior Consultant (Technical Support Lead)

Singapore Computer Systems Ltd

•	As the project lead, I led a team of Project Engineers to provide I.T security services on a project for the Immigration and Customs Agency (ICA).  We implemented security systems (e.g. firewall, anti-virus, IDS/IPS) to protect the project application servers. 
•	I also provided security technical consultancy on the security design of the infrastructure solution and application systems of the project to the client and project team, managed the project to ensure timely implementation of the security servers.
•	I had to ensure the security clearance of project team members were applied and maintained.  
•	As part of the project requirements, I had to co-ordinate with the appointed auditors to assess the infrastructure and application system, as well as plan penetration testing on the infrastructure and application system.  It was also my duty to plan business continuity efforts for the project.
•	I assisted to design the access control matrix for the application that was developed for the project.  
•	Together with the team, we evaluated new system patches that are released by the vendor, to assess its readiness for deployment on the production systems.

Consultant / Security Project Leader

Nokia Pte Ltd

•	As a Pre-sales consultant, my primary responsibilities were to write technical white-papers and competitive analysis on product offering, conduct technical training to partners and customers in the region, provide technical advice to the Marketing team for trade events in the region, provide pre-sales technical advice and consultancy to partners and customers in the region, to administer the sales demonstration inventory and assisted customers in product evaluation, to evaluate new product releases, and to provide pre-sales technical advice to the Sales Managers to help clinch major deals in the Asia Pacific region.  
•	My secondary responsibilities were to implemented network security with packet filters, and bridge configuration, troubleshoot Unix system problems, installed and operated firewalls for the Internet and for shielding internal corporate networks as part of an enterprise security solution suite and worked with customers to develop security policies.  In order to secure the Enterprise as a whole, I would make recommendations to the customer based on the enterprise security solution suite which were documented to assist with equipment installations. 
•	My other responsibilities were to provide 2nd-level pre-sales technical advice for a Nokia VPN campaign website.  I made a presentation speech at the Network Security Symposium 2002 in Singapore.

Senior Technical Consultant

NCS Group

As a Senior Systems Engineer, I led a team of System Engineers: 
•	Provided I.T security services to clients;
•	implemented and maintained firewall servers, anti-virus servers, intrusion detection systems, evaluated and recommended VPN solutions;
•	conducted I.T Security training and firewall product training;
•	provided I.T Security consultancy services.
In order to keep abreast with IT Security technology, I evaluated new I.T security products that are relevant and recommend to my customers according to their requirements.

Senior Systems Engineer

#AiSP Validated Information Security Professional (AVIP)  #CISSP #OLPS-PPC #GSL

I am an experienced Information Security professional with over 27 years of expertise in the IT industry. My primary focus is on protecting data and systems from cyber threats and risks. Currently, I work as an Information Security Manager at NTT DATA, a global IT service provider and innovation partner. In this role, I oversee data governance and IT operations security for various clients and create IT security awareness.

In addition to my technical knowledge and certification in ITIL and cybersecurity, I possess strong skills in information security management, service delivery management, team leadership, partner enablement, and stakeholder engagement. I have successfully managed the cybersecurity aspects of outsourced IT operations, set directions for IT security policies and standards, and facilitated technical roadmap seminars.

I also find satisfaction in mentoring younger cybersecurity professionals and sharing my knowledge and insights as a speaker and participant in various industry events and forums, including ConnecTechAsia and CISO Roundtable. My ultimate goal is to encourage and motivate others to consider cybersecurity as a strategic and essential component of IT excellence.

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