Transaction Junction

Head of Sales and Key Accounts 

Milli Crowdfunding

I am excited to announce that I have been invited to join the advisory board of Milli - The App for Social Change. This innovative, donation-based crowdfunding start-up and non-profit organization is committed to driving positive impact and empowering social change through technology. Milli focuses on transforming communities and making the world a better place, one project at a time.

It is an honour to be part of this journey, and I look forward to contributing my expertise to support Milli's mission. Together, we can create meaningful change!

Please follow their LinkedIn page

Member of the Board of Advisors

Yoyo

New Business Development for all Yoyo solution offerings: wiCode API (Corporate and Retail), Value Store Providers, Physical Gift cards and Yoyo PRO (Mobile number at POS, Reward Based Apps). Ask me about Zuzo, we recently launched a digital Mastercard solution offering to reward, retain and refund expense claims to valued employees.

Head of New Business Development

I look after the amazing team of CAMs (Corporate Account Managers) that support our valued Corporate clients. Our Corporate clients connects via a single API to our 22 000+ stores on our Retail partner network, where WiCodes are accepted at their point of sale.

Head of yoyo Corporate API

Corporate Tomboy

Corporate Tomboy aims to create a bold, inclusive underwear brand that caters to the unique needs of the LGBTQIA+ community, with a focus on comfort, style, and representation. We provide high-quality, gender-inclusive designs for people who identify beyond traditional norms, addressing gaps in the market for androgynous and tomboy-inspired apparel.

Founder

Infobip

Sell a subset of products and services directly or via partners to prospective and existing customer base, in designated geo territory,
Develop solution proposals encompassing all aspects of the application
Manage sales through forecasting, account resource allocation, account strategy, and planning
Participate in the development, presentation and sales of value proposition
Negotiate pricing and contractual agreement to close the sale
Own New and Existing client relationships
Build and maintain strong client relationships, and serve as a trusted partner to your clients to maintain good account health
Coordinate with service delivery teams for deployment and ongoing delivery of Infobip's product suite
As a leading contributor individually and as a team member, providing direction and mentoring to others
Work in a non-routine and very complex, involving the application of advanced technica/business skills in area of specialisation.

Account Executive

FinChatBot

New Business Development
Prospect for potential new local and international clients 
Cold call as appropriate to ensure a robust pipeline of opportunities. Visit and meet potential clients by growing, maintaining, and leveraging your people network.
Identify potential clients
Research and build relationships with new clients.
Set up meetings between client decision makers and FinChatBot’s practice
leaders.
Plan approaches and pitches. Work with the team to develop proposals that speak
to the client’s needs, concerns, and objectives.
Participate in pricing the solution/service.
Handle objections by clarifying, emphasizing agreements and working through
differences to a positive conclusion. Use a variety of styles to persuade or
negotiate appropriately.
Present an image that mirrors that of the client.

Business Development Planning
Attend industry functions, such as association events and conferences
Present to and consult with mid and senior level management on business trends
with a view to developing new services, products, and distribution channels.
Identify opportunities for campaigns, services, and distribution channels that will
increase sales.
Using knowledge of the market and competitors, identify and develop
FinChatBot’s unique selling propositions and differentiators.

Management & Research
Submit weekly progress reports
Ensure that data is accurately entered and managed within company’ sales
management system.
Forecast sales targets and ensure they are met by the team.
Track and record activity on accounts and help to close deals to meet these
targets.
Work with the team to ensure that prerequisites are fulfilled within a timely manner.
Ensure all team members represent the company in the best light.
Present business development training and mentoring to internal staff.
Understand FinChatBot’s goal and purpose to continuously enhance the
company’s performance.

Senior Sales Executive

Chat Inc (formerly Chat2Brand)

Duties and Responsibilities:
Motivating the Sales team to achieve the best possible results.
Setting sales execution activity and revenue targets for multiple sales channels.
Implement sales strategies to further organisational agenda and drive enhanced revenue generation for the company.
Continual training and development for all members of the sales department.
Attending key meetings and trade visits with members of the sales team.
Working on key account management plans with essential sales and account managers.
Identifying key areas for improvement in the sales process.
Spotting market opportunities for new customers.
Attending monthly meetings with other senior members of the company.
Attending industry events and conferences in order to generate new business leads.
Acting spokesperson for the organisation at sales events and conferences.
Networking with external parties and partners in order to generate new business for the company.
Monthly reports on sales performance against budget, as well as reports on variances.
All aspects of recruitment and selection for the sales department.
Point of contact regarding Marketing material to market, campaigns, website and collateral with Marketing agency

Head of Sales

Achievement Awards Group

A part of the well-known Achievement Awards Group. https://www.bountixp.com/product-overview/
I was a Business Development Executive for bountiXP, a subscription-based software-as-a-service (SaaS) employee recognition and rewards platform.
Collaborating cross-functionally with product development and digital marketing. Through leadership teams, I identify key opportunities for clients to integrate the platform into their business by improving their company culture, employee and engagement and business performance. Using various cloud- based presentation software, I provide product demonstrations for clients at all
levels and assist in the strategic development of a sales pipeline through
targeted marketing campaigns and events.

Business Development 

Clickatell

Duties, Skills and Responsibilities:

Oversee the improvement and growth of the self-service client database.
Oversee the efficient utilisation of the Online Sales Queries channel.
Implementation of automated digital tools to ensure seamless consumer experience.
Create business processes to evaluate client feedback.
Communicate with relevant departments to improve customer service and experience.
Address interdepartmental service failures and ensure resolution. Create and manage marketing campaigns to increase corporate footprint.
Forecasting, management and utilisation of quarterly and annual campaign budgets.
Maximize revenue through customer life-cycle.
Ensure platform operations are being executed correctly.
Oversee financial information, the financial system and the integration of the platform into the business.
Good communications skills, able to communicate effectively with both internal and external customers.
Ability to identify and resolve problems in a timely manner.
Able to manage difficult customers and honour customer commitments.
Time management skills.
Deadline-driven and ability to work under pressure demonstrates accuracy and thoroughness.
Knowledge of administration processes including forecasting, analyzing reports, planning and expenses.
Product and pricing knowledge.
Lead conversion to first purchase.
Retention.
Increasing Average Revenue Per User (ARPU).
Campaigning.
Weekly reports on purchasing clients, revenue, ARPU and tasks completed.

Online Sales Manager

Duties and Responsibilities:

Accurately forecast, target and identify winnable sales opportunities.
Submit and present sales proposals and close business.
Build long-term stakeholder relationships.
Developing and Managing digital clientele portfolio.
Management of affiliate partner relationships and business.
Annual and quarterly campaign implementation and tracking.
Advanced conversion funnel management; utilizing advanced analytic tools and metrics in order to maximize utilization of online self-service customer segment conversion opportunities.
Advanced customer transaction data analysis and evaluation.
Actual revenue attained versus quota and GP budget tracking, reporting and management.
Fostering strong working relationships with all departments in the company.
Generate detailed reports.

Channel Manager

Duties and Responsibilities:

Monthly reports on customer performance with an accurate monthly revenue forecast.
Keeping in contact with the customer portfolio to ensure constant client satisfaction.
Ensuring all customer communication is captured and updated in Salesforce.
Reviewing all account details and confirming that opportunities are up to date daily.
Merging of accounts if needed.
Cross-selling and upselling into existing client portfolios.
Being available and easily reachable in the customer’s time zone and following up on technical cases logged with our Technical Team.
Achievement of targets

Key Account Manager

Discovery Holdings

Duties and Responsibilities:

First-time resolution (telephonic, e-mail and face to face) of escalated complaints from Intermediaries, Employers and Members.
Troubleshooting.
Meeting clients and managing difficult situations on all levels (Intermediaries, Employers, and Members)
Keeping accurate and comprehensive stats on a daily, weekly and monthly basis in order to determine service failure trends and recurring problems.
Identifying the proposing solutions to process and service related failures.
Building and establishing relationships at all levels with external partners and internal departments to ensure that resolutions are found to any problem that may arise.
Attend meetings and provide training on request.
Support role to Corporate Account Managers.
Analysing and summarizing reports and providing feedback to management.
Market drives and other projects as and when required

Senior Client Relationship Manager

Duties and Responsibilities:

First-time resolution (telephonic and e-mail) of escalated complaints from Intermediaries, Employers and Members.
Troubleshooting, calling dissatisfied clients and managing difficult situations on all levels (Intermediaries, Employers, and Members)
Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems.
An average of 35 queries were required to be closed per day; I closed 45 per day.
Managing the Afrikaans and Government Billing queue email queries.

Client Relationship Manager – (Email correspondence)

Duties and Responsibilities:

First-time resolution (telephonic) and escalated complaints from Members.
Managing three Call Queues for queries from Afrikaans and English members.
Core queries and Government billing queries.
Top service consultant quarterly for Living the Values of Discovery Health.
Lowest absenteeism rate and ensuring a MBR (Member Based Research) score monthly of 9 out of 10.

Service Consultant

Head of Sales & Key Accounts at Transaction Junction
Driving Growth | Building Strategic Partnerships | Unlocking Revenue Opportunities

I am a results-driven business development professional with a passion for creating strategic partnerships, driving revenue growth, and enhancing client experiences. With a career spanning telecommunications, SaaS, and more recently fintech, I specialise in identifying high-impact opportunities that align business objectives with customer needs to deliver measurable ROI.

Expertise Includes:

* Business Development & Revenue Growth
* Strategic Partnerships & Market Expansion
* Customer Relationship Management (CRM)
* Loyalty, Rewards & Engagement Solutions
* Negotiation & Deal Structuring
* SaaS & Tech-Driven Sales

Current Role – Transaction Junction
As Head of Sales and Key Accounts, I lead efforts to secure and grow enterprise relationships, focusing on digital payment solutions and reward integrations that enhance customer experiences and business performance.

Founder & Entrepreneurial Background
As a graduate of the Founder Institute I developed a strong foundation in scalable business models, GTM strategies, and innovation-led execution. 

My Approach
I thrive on challenging the norm, solving complex problems, and driving commercial transformation. I’m passionate about working with organisations that embrace innovation, collaboration, and customer-first thinking.

💬 Let’s connect if you're exploring growth through strategic partnerships, sales enablement, or digital transformation: Adele.devilliers@switch.tj

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