Greater Manchester Mental Health NHS Foundation Trust

IT Service Desk Agent

The Football Family

Day to day tasks:

- Writing contact logs every month of the learner's performance.

- Writing reviews every two months of the learner's performance.

- Writing observation report of the learner at the workplace.

- Visiting learners in the workplace to teach them elements of the course, hospitality team member and production chef.

Apprenticeship Assessor

MILESTONE COMMUNITY TRAINING LIMITED

First Line Support Technician 

AGRA TANDOORI LIMITED

- Answering telephone calls
- Serving food to customers
- Working in a fast paced environment
- Booking tables for customers

Waiter

Techienology Ltd

Provide 1st line IT support
- Help customers using service desk engine ticket system by responding to tickets
- Answering 30-45 telephone calls a day from customers and clients
- Replying to emails from customers using outlook to help them with IT related issues

Active Directory
- Creating new user accounts for new users who joined the school
- Resetting passwords for users who have forgotten their password
- Giving users permission to printers and folders
- Disabling old accounts of students who have left
- Some exposure to group policy

Remote Support 
- Helping customers using remote software when they have IT related issues
- Updating and installing software for customers
- The remote software which is used are remote desktop connection, zoho remote assist and ultra vnc

Additional skills
- Confident in using windows operating system 7-10
- Installing software/ hardware in computers
- Confident in using office 365
- Troubleshooting printer issues
- Asset Management used to manage all the hardware used in the company
- Skype for business used to communicate with clients and customers

Junior IT Service Desk Engineer 1st Line

Sports Direct

- Dealing with cash and card payments on the tills
- Working in a fast paced environment where the store is very busy
- Working under pressure and staying calm when under pressure
- Answering telephone calls regarding customer enquiries
- Welcoming customers when they enter the shop and debriefing when they leave
- Working in the shoe department and communicating with other staff regarding shoe brand and size
- Climbing ladders to get down clothes for customers and putting out new stock 
- Staying over time to help out with stock and covering for staff

Salesperson

Recently joined The Greater Manchester Mental Health NHS Foundation Trust and my role within the organisation is IT Service Desk Agent.

In additon in the past I gained experience in IT support and gained 2 years worth of experience working as a first line support technician.

During that time I gained skills in Technical Support, Service Desk, Troubleshooting IT related issues, Active Directory, and Remote Support. So I have experience in different sectors in IT and I achieved a 2:1 in BSc (Hons) in Computer and Network Technology from The Manchester Metropolitan University.

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