KPMG Italy

Boost sales and play a key role in amplifying the presence of CRM practice in Italy with successful project. Support the growth of Salesforce practice and contribute to revise a Value Proposition on specific topics by leveraging local and international experiences

Senior Manager in Customer & Operation

Capgemini

Streamline overall operations for design and implementation of digital transformation initiatives. Determine and analyse new and effective solutions to apply in Italian market for Industrial sector, spanning across manufacturing, retail, automotive, distribution, telco, media, public sector, life science energy, non-profit organizations, and united nations. Steer a highly skilled team for finalizing complex responses regarding various service lines and domains whilst serving as Advisor on Big Deal.

Digital Customer eXperience, Center of Excellence (CoE)

Supervised daily functions of customer experience and relationship management unit. Oversaw internal resources across various sites, encompassing Milan, Boulogne, Turin, and Rome leading towards amplifying profit and reducing loss. Ensured the adherence of all operations with corporate policies and guidelines. Established and fostered professional relationships with unit staff and customers for achieving maximum satisfaction.
Technologies
Salesforce, Microsoft Dynamics 365 CRM, SAP, Adobe

CX e CRM Lead

Oversaw tender responses relating to the Digital Customer Experiences initiatives. Devised robust strategies for winning bids. Conducted research and analyzed market trends for identifying potential growth opportunities to place bids. Supervised team during bidding process and responded to client queries.
●	Seamlessly managed complex projects utilizing effective approach and strong management acumen.
●	Headed integration projects within multiple markets including manufacturing consumer products, retail, fashion, and media.

Program Manager

Deloitte Consulting

Project Manager and Offering Manager in CRM area especially in Telco & Media Sectors

Manager

Andersen Consulting

Project / Service Manager to manage AD&M services (CRM, Billing and Web Portals) for one of the most important player in Telco and Oil & Gas industries

Marconi

Managing Application Development & Management for technical solutions based on Sw Packages (CAE/CAD/CAM/CIM)

Team Leader

Growth-focused and accomplished leader with extensive experience in digital transformation and business development. Expert in conducting market research to identify and opportunities. Skilled at building and fostering long-term professional relationships with customers, staff personnel, and management. Demonstrated ability to define growth requirements and maximize business for supporting global transformation objectives. Adept at steering, mentoring, and empowering cross-functional teams within challenging environments.

Areas of Expertise
♦	Strategic Planning & Implementation 
♦	Client & Stakeholder Engagement 
♦	Continuous Process Improvement 	
♦	Digital Transformation
♦	Operational Excellence 
♦	Project Management 	
♦	Customer Service & Success 
♦	Team Building & Leadership
♦	Negotiation & Communication

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