Erica Jane's  Boutique ~ ericajanes.com ~

-Marketing and promotion: Creating and implementing marketing strategies to increase brand awareness, attract new customers, and retain existing ones. This may involve social media marketing, email campaigns, and collaborations with influencers.
-Customer service: Providing exceptional customer service, addressing inquiries, handling returns or exchanges, and ensuring overall customer satisfaction.
-Website management: Overseeing the online platform, including website maintenance, product listings, and ensuring a user-friendly shopping experience.
-Financial management: Handling budgeting, pricing strategies, and financial planning for the boutique
-Sourcing and selecting merchandise: Curating and selecting the inventory of clothing and accessories for your boutique, keeping in mind the latest fashion trends and customer preferences.
-Managing inventory: Overseeing stock levels, restocking items, and ensuring a diverse and appealing product range.-Fulfillment and shipping: Managing orders, coordinating packaging, and ensuring timely delivery to customers.
-Business development: Identifying opportunities for growth, expansion, and strategic partnerships within the fashion industry.

Business Owner

Bullhorn

Managed/owned roster of 50+ clients (SMB, Field, Enterprise) with ARR of over $2.24M, across NA/EMEA and all verticals (eg: IT, Healthcare, Finance, Business, Light Industrial, and Engineering) for enterprise cloud software company serving the staffing and recruitment industry.

-Established Success Plans and relationships with account POCs/key stakeholders at all levels (recruiters to C-Suite) and held monthly and ad-hoc meetings.
-Conducted post-onboarding tech audits and worked with clients to drive adoption and data health, find efficiencies, learn best practices, achieve business goals, and maximize ROI.  
-Served as core POC/SME for account management.  Collaborated across all departments including -Sales/Account Managers, Solution Consultants, Support, Specialty Customer Success Consultants, and leadership. 
-Strategically developed relationships across all internal departments to collectively work towards company goals. 
-Provided feedback to enhance the direction of the product roadmap based on clients’ needs and identified opportunities. 
-Conducted continuous review of client accounts and presented Monthly Business Review based on book of business.  Identified risks, opportunities, trends, and successes.  
-Pursued unstall efforts, developed plans for churn at-risk accounts and to drive renewals. 
-Consistently met or exceeded KPIs and Core Values during quarterly/semi-annual/annual review cycles.

Customer Success Consultant

NCOE CUSD #3

Results-focused educator leveraging experience in teaching, curriculum development, and classroom management within a public school comprised of 400 K-8th grade students. Enable students to overcome learning obstacles, practice critical thinking, and heighten enthusiasm for the learning process.

● Maintain a strong track record of boosting student engagement, performance, and comprehension by delivering an advanced curriculum with an interactive approach, differentiated instruction, and dynamic presentations.
● Present a hybrid of teaching methods with new technology implementation catering to next generation learning styles and individual student needs.
● Diminished classroom disruptions by rolling out disciplinary procedures and behavioral modification tactics.
● Employed diverse learning modalities to reach students with academic rigor and provide enriching learning experiences with project-based and interactive online learning as well as effective on-site, classroom management.
● Engage in consistent research on leading-edge teaching methodologies. Give presentations and coaching  faculty to boost educational efficacy and proficiency.

Elementary School Teacher

Harrisburg Alternative School- Regional Office of Education #20

Boosted student achievement, succession, and retention through effective instructional, organizational, and curriculum management. Presented weekly and monthly lesson plans in a tangible and engaging method with collaborative learning exercises, cutting-edge technology, and computer utilization in the classroom.

● Displayed passionate commitment to student learning with a positive attitude, drive for personal excellence, and ability to both motivate, engage, and challenge students in an orderly and enriching classroom environment.
● Persuaded students to take responsibility for their academic growth and advancement, overcame objections to daily lesson plans, and captured student interest in advancing academic achievements.

Junior High and High School teacher

-I am an experienced CS professional with a track record of achieving results, possessing 2+ years of 
 experience in technical support and customer-facing roles within the Software as a Service (SaaS) industry. 
 Additionally, I have a strong background in education and training, with over 20 years of experience.

-I develop strong partnerships with customers and successfully help them achieve their goals by thoroughly 
 understanding their business objectives and challenges. I then create tailored customer success plans to 
 overcome obstacles and drive success.

-I am proficient in utilizing customer success platforms such as Gainsight and Salesforce to effectively monitor 
 customer engagement. I also possess analytical skills to measure key metrics and identify areas for 
 improvement, ultimately driving adoption, customer retention, and expansion.

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