Afzal Ebrahim's Linkedin Analytics

Over 19 years of experience in different industries.Last worked in the role of a Senior Customer Success Specialist with Infoblox handling the Middle East, Turkey & Africa Region (META) customers, helping them with their product onboarding, bringing awareness and increasing adoption, bringing product stickiness that helps retaining the customer thereby increasing willingness to renew the product. Assisting customers with support cases and escalating when needed, working together with Product Management team to bring forth customer's requirement, building relationship with Partners as they work more closely with customers, and engaging with Renewals team to track renewal status. Arranging technical sessions that includes demos or walkthroughs on different features of the product, informing customers about webinars and upcoming product enhancements.