PayU

Leading the Business Process Management practice in GPO Operation Team (Global Payment Organisation). Establishing Process Architecture for the GPO Operation. Process mapping and optimisation across both EMEA & LATAM Operations Team. Expansion of project management practice to LATAM teams. Orchestrating the GPO-wide KPIs definition. Implementation of a standard framework for sharing and reporting KPI internally. Recommendation of a process risk framework including risk identification and risk assessment.

Leading strategic projects as a PM and as a part of the implementation team with the responsibility of creating requirements, agreeing on the solution with the Customer/Merchant, coordinating the developing subcontractor, testing or coordinating UAT of implemented solutions and instructions & training for users. Examples below:
•	Design & implementation of Merchant 360 degree view which allowed the use of the valid data of the merchant and to reduce duplicate work in the CDD (Customer Due Diligence) part of Operational Processes
•	Standardize and automate, together with the Settlement team, the Transaction Reconciliation process.
•	Continuation of implementation of the API marketplace solution used by the biggest marketplaces in Poland (next processes Reverification, Cession). Direct hyper care after implantation.

Full responsibility for managing the subcontractor responsible for implementing process improvements in SalesForce according to strategic priorities and in alignment with the budget.
Product owner of our BPM tool Signavio, project management tool Wrike and knowledge sharing tool SharePoint. International Team Management: Russia, Poland, Colombia.

Processes and Performance Manager GPO 

Process mapping and optimization across EMEA Operation Team (Europe, the Middle East and Africa). Establishing and implementing project management framework for Operation EMEA Team. Creation of knowledge sharing solution using SharePoint.
Leading strategic projects as a PM and as a part of the implementation team with the responsibility of creating requirements, agreeing on the solution with the Customer/Merchant, coordinating the developing subcontractor, testing implemented solutions and instructions & training for users. Examples below:
•	Implementing the API marketplace solution used by the biggest marketplaces in Poland in Onboarding, Data Update, and Bailiff management processes. Online Seller account & wallet creation. 
•	Robotic Process Automation (RPA) implementation in the last part of the onboarding process, the set-up of a merchant in the transaction platform. 
•	Implementation of Merchant Request Life Cycle which allowed for stabilising the Customer Support Process, setting metrics and reorganising KPIs. 
•	Implementation of an Incident Management & Problem Management process in the Operation Team. Due to the process, we were able to log and manage the incidents and bugs with a proper OLA.
•	Optimization of Merchant Onboarding process and implementation solution based on AWS which allows auto-decision-making in SalesForce. Online connection with different vendors allows for data from registry pull, UBO sanction and PEP check, document OCR, and Visa & Mastercard checks. 

Product owner of our BPM tool Signavio, project management tool Wrike and knowledge sharing tool SharePoint. International Team Management: Russia, Poland.

Business Process Engineer

UPC Poland

Process mapping and optimisation across all departments: operational, supporting and management processes. Process analyses on process owners’ demands, during internal organisational changes and based on law changes. Business Process Management education across all levels of the company. Trainings supporting both BPM education and process changes implementation. Financial, operational, CC, HR, logistic, marketing and IT/ technology processes audits.
Process analysis performed for all the strategic company’s projects e.g. merger and acquisition projects (M&A), new services implementation (VOD, mobile TV, MVNO), logistic centralization project, Access Network project centralization, CRM implementation, NPS (net promoter score) implementation, BPM Metastorm platform process workflow implementation.
Successfully led and carried organization through projects e.g. MVNO process implementation after merger and acquisition with a company with MVNO services, process implementation after telecommunication law changes, innovation program process and tool implementation.
Full responsibility for the management of UPC’s innovation programs: Mam Pomysł (I have idea) and Spark. Responsible for analysis of submitted ideas, recommendations for the program committee and employee rewording. Also forwarding ideas to implementation to process owners and monitor the implementation status. Adapting & supporting corporate objectives by changing the innovations programs rules additionally.

Business Process Manager

Implementation of business processes mapping and processes changes communication standards in the company. Creation of process architecture for the entire company. Process mapping and optimisation across all departments: operational, supporting and management processes. Implementation of processes on the BPM Metastorm platform. Business Process Management education across all levels of the company. Training performance which supports both BPM education and process change implementation. Financial, operational, CC, HR, logistic, marketing and IT/ technology process audits.
Process analysis was performed for all the strategic company’s projects e.g. merger and acquisition projects (M&A), and new services implementation (VOIP, DTV).
Successfully led and carried organization through projects e.g. services for employee process implementation, and simplification of the customer documentation package.
Full responsibility for the management of UPC’s innovation programs Mam Pomysł (I have idea). Responsible for analysis of submitted ideas, and recommendations for program committee and employee rewording. Also forwarding ideas to implementation to process owners and monitor the implementation status. Adapting & supporting corporate objectives by changing the innovations programs rules additionally.
Operational Manager for a team of 3 specialists. Budgeting department expenditures.

Business Process Leader

Process mapping and optimisation across all departments: operational, supporting and management processes. Financial, operational, CC and IT/ technical process audits.
Support in processing UPC’s innovation programs Mam Pomysł (I have idea). Responsible for analysis of submitted ideas, recommendations for the program committee and employee rewording. Also forwarding ideas to implementation to process owners and monitor the implementation status.

Quality Auditor

Financial, operational and IT/ technical audits e.g. audits of network investments, warehouse audits, fraud audits and access control audits. Internal control assessment. Examination and appraisal of controls, performance, risk and governance regarding SOX compliance. 
Reports to Executive Management and the Board with improvements of controls to assure the accomplishment of company goals and objectives.
Consultation of implemented processes and procedures for compliance with required regulations and SOX compliance.
Cooperation with external auditors from the Big Four.

Internal Controller

Telefonia Dialog

Customer acquisition, full customer service, submission of tenders, signing contracts, document handling, complaints, and control of customers’ receivables.

Sales Specialist

Tele-Fonika Kable S.A.

Full customer service, submission of tenders, taking orders and their implementation in the factory, control of execution until the shipment of goods, document handling, complaints (ISO 9001, ISO 14001), and control of customers’ receivables.
Additionally: cooperation with Export Director, reporting, and budgeting.

Export Specialist

I am strategist who merges customers’ needs & satisfaction with savings & cost optimization based on insights provided from data and analytics. I am also an experienced consultant with strong portfolio and project management skillset.
I am an enthusiastic and full of energy. My proven leadership and communication skills, matched with passion inspires others to continuous improvement. My ability to work with a team is serviceable both in contacts with members of the project teams and in dealing with subordinates. I am hardworking, open to knowledge and easy to learn news.

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