Desjardins

Product manager on the AccèsD transactional platform.
AccèsD Assistant: 
- Definition of 3-year roadmap in line with marketing vision, target architecture and budgets.
- Definition of budgets and allocation of IT resources
- Agile management of priorities via a product roadmap, writing and breaking down user stories.
- Close collaboration with marketing and communications teams and IT team
- Supplier relationship management 
Results: 
- Launch of the solution on the mobile application, doubling acceptance rates
- Implementation of proofs of concept and A/B tests tripling engagement rates
- Revision of processes to reduce supplier costs by around 20%.

Secure mailbox : 
- Definition of 1-year roadmap in line with marketing vision, target architecture and budgets
- Definition of budgets and allocation of IT resources
- Agile priority management via a product roadmap, writing and breaking down user stories
- Close collaboration with marketing and communications teams and IT team
- Manage relationship with external supplier
Results: 
- Channel made available in mobile application, tripling open rates
- Statistics retrieval structure implemented to optimize marketing strategy
- Implementation of a feedback mechanism for retargeting users
- Implementation of accessibility-compliant communication templates to enhance the user experience on mobile and web.

Research on marketing personalization (Gartner, Mintel, etc.) and implementation of strategic reflection workshops with key contributors.

Reflection and implementation of use cases to introduce the use of AI in relationship marketing teams.

Digital Product Owner

Croisières AML

Implementation of Google Ads and Facebook Ads campaigns 
Strategic thinking and writing of newsletters for Croisières AML, Voyages AML, Grands Feux Loto Québec
Product manager : Croisières AML website 
Participation in the migration of the company's website to Umbraco
Integration and revision of content
Coordination with the person in charge of graphic design 
Campaign management with external partners

Digital marketing specialist

Operational management Support to analysts and managers in the achievement of their objectives. Coordination of stakeholders Optimization of resources

Manager assistant

Risk analysis for granting credit to individuals, credit cards and financing. Taking charge of the files and accompanying the member and client in the management of the credit. Advice and implementation of solutions to improve the credit rating and limit the indebtedness of members. Related mandates : - Optimization of the referencing of procedures - Mentoring of junior analysts

Credit analyst

Taking care of members and clients for their requests for assistance with credit cards, use and payment of financing, use of digital platforms available. - customer care : listening and advising - finding and offering solutions adapted to each customer - coaching/mentoring new advisors

Customer service representative

Percy Miller Inc

Project detection / coldcall 
- Customer portfolio management
- Accompaniment of decision makers in the choice of their IT solutions
- Elaboration of specifications according to the company's needs.
- Generating contracts on a regular basis and detecting 3 to 5 projects per week.

Commercial adviser

Parc Asterix

In the Operations department, assist the managers in the management of the teams. 
- Ensure the training of operators and the application of knowledge and procedures.
- Setting up daily objectives.
- Briefings and assignment of the different missions to the operators.
- Ensure the quality of service provided to visitors (between 3000 and 25000 visitors per day).
- Coordination of the parties involved in operating incidents (security teams, technical teams, reporting to operational managers)
- Management of customer dissatisfaction.
- Participate in the smooth running of the visitor and agent experience by maintaining a good understanding among the teams.

Participated in increasing the customer satisfaction rate for 4 consecutive years.
Managed teams of 30 to 95 people

Swissmadprod

- Watch streaming programs 
- Select sequences suitable for the creation of radio and TV features.
- Participate in editorial choices for daily and weekly features.

Audiovisual Production Assistant

Beautiful World

- Organize the production of communications and marketing tools for the event, in conjunction with the communications agency.
- Research and select service providers.
- Draft specifications and commercial proposals. 
- Maintain good relations with beneficiary associations and media partners.
- Set up and respect deadlines and budgets. 
- Plan all parties involved in the various stages of the project.
- Participate in setting up sales logistics with resellers and ensure the quality of services and products.

Results: Participated in setting up a fundraising campaign (over $420,000) through the sale of products, for the creation of schools in developing countries and to promote schooling for young girls.

Event production

For Event

Coordinate and set up corporate events, transport and accommodation for participants (seminars, corporate parties).
- Canvass prospects, draw up specifications and sales proposals.
- Search for new event activities, competitive intelligence.
- Research and select suppliers and caterers, coordinate event service providers.
- Monitoring budgets and deadlines

Project management assistant

Curious and multi-talented, I have had the chance to work in various fields of activity, each one as exciting as the next. From tourism to media, from IT sales to finance, I have a predilection for everything related to marketing and the product. 
I have a strong taste for teamwork and meaningful actions. 
Bold, autonomous and motivated by challenges, I have the concern of constant improvement and the ability to manage different projects simultaneously.
I have resumed my studies in Marketing to refine my knowledge in strategy and communication.

I am also passionate about motorcycles and have participated in the Trophée Roses des Sables, Motorcycle category, in 2021, thanks to the support of Motoblouz. An exceptional adventure that made me realize that nothing is impossible when you don't lose sight of the goal, while being flexible on the means to reach it. 

I look forward to talking to you.

Taplio

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