Electrolux

Industry: Manufacturing & Trade (Electronics – Major & Small Appliances)
Business Channels: Indirect Markets, Trade
Markets: East & West Africa, KSA & GCC, Levant, Southwest Asia

Key Responsibilities:
Overseeing end-to-end order management and customer service
Managing project orders and achieving invoicing forecasts
Demand planning and inventory management for stock HUB

Projects & Achievements:
Established process flows for new business operations
Developed Standard Operating Procedures (SOPs) for sales operations and documentation
Set up 3PL/Stocks HUB (MTS) flow
Led continuous improvement initiatives, including a Six Sigma project focused on increasing container load ability

Supply Chain Execution | Customer Service & Export Distribution Expert

Philips Lighting

Industry: Manufacturing & Trade (Lighting)
Business Channels: Indirect Markets, Trade, OEM
Markets: KSA & GCC

Key Responsibilities:
Managing end-to-end customer service
Overseeing project and trade order management
Achieving invoicing forecasts
CRM management to enhance customer relationships and support

Order Management Specialist | Order to Invoice Expert

GEODIS Freight Forwarding

Industry: Contract Logistics & Warehousing
Business Channels: Local Trade and Project Customers
Markets: Local and International Customers

Key Responsibilities:
Planning daily operations and managing inventory accuracy
Overseeing customer KPIs and SLAs
Addressing IT issues and ensuring compliance with HSE (Health & Safety) standards
Managing security systems and leading a team of 22 personnel
Providing regular mentoring and coaching to enhance team performance
Maintaining optimal warehouse standards and managing facility and equipment upkeep
Preparing monthly billing for commercial clients

Projects & Achievements:
Successfully established complete physical and IT setups for new clients
Increased throughput by 100% through resource pooling and effective cost control

Warehouse Manager | Customer Accounts SLA Manager | Facility Manager | KPIs Manager

Industry: Manufacturing & Trade (Lighting)
Business Channels: Indirect Markets, Trade, OEM
Markets: KSA & GCC

Key Responsibilities:
Managing end-to-end customer service
Overseeing project and trade order management
Achieving invoicing forecasts and ensuring timely billing
Utilizing CRM systems to enhance customer relationships and streamline operations

Senior Customer Service Officer | Projects Fulfilment Expert 

Al-Futtaim

Industry: Retail (Fashion)
Business Channels: Retail (Franchisee)
Markets: GCC

Key Responsibilities:
Managing purchase orders (PO) and inbound shipments
Monitoring service level agreements (SLAs) with service providers
Overseeing 3PL distribution management and tracking KPIs
Conducting cycle counts for store inventory
Managing inventory levels for stores, including minimum/maximum checks
Performing aging inventory assessments

Projects & Achievements:
Achieved cost reduction in the cycle count process through remote management of administrative procedures
Played a key role in the setup of new stores, facilitating fixtures shipment and inventory arrangement

Inventory Control Supervisor | Stores Replenishment Planner | Inbounds Specialist (Ladybird)

Easa Saleh Al Gurg Group LLC

Industry: Projects (Electronics – Low Voltage Systems)
Business Channels: Projects
Markets: Local

Key Responsibilities:
Conducting regular inventory checks and maintaining critical consumables inventory
Negotiating purchasing agreements for project materials
Ensuring timely delivery of supplies to meet project deliverables
Managing end-to-end supply chain processes
Handling letters of credit for both local and international transactions
Providing after-sales support and managing project billing

Projects & Achievements:
Achieved 0% inventory discrepancy through rigorous accuracy checks and implementation of effective inventory management procedures

Logistics Incharge | Projects Supply Chain Specialist | Stores Incharge - Al Gurg Electronics

Rigid Office Furnishing L.L.C. (Rigid Group)

Industry: Retail & Wholesale (Office Furniture)
Business Channels: Wholesale, Retail, Trade
Markets: Local, GCC, Africa

Key Responsibilities:
Managing inventory levels and overseeing reordering processes
Conducting local and foreign buying and sourcing
Planning and scheduling local distribution logistics
Providing after-sales support to enhance customer satisfaction
Leading and managing team performance

Projects & Achievements:
Successfully improved the local distribution process, enhancing efficiency and service delivery

Purchaser | Local And Export Distribution Incharge | Sourcing Incharge | Warehouse Incharge

With over 20 years of comprehensive experience in supply chain management, I have successfully navigated diverse areas such as logistics, warehouse management, distribution, procurement, sales planning, and project management. I hold an MSc in Supply Chain Management from Bolton University, UK.

My career spans various organizational levels, including executive, supervisory, and managerial roles, allowing me to develop a well-rounded perspective on supply chain operations. Currently, I serve in Supply Chain Execution at Electrolux Appliances Middle East DMCC, where I continue to drive efficiency and improvement.

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