Addiko Bank Sarajevo

Independent specialist for digital sales channels

Sparkasse Bank dd BiH

• Establishing workflows and standards or entering data in the CRM
• Spotting ways to improve usage of the CRM through automating basic everyday tasks
• Customizing and pulling reports from the CRM
• Analysing the marketing reports to determine what kind of customer trends  the business should 
   respond to
• Creating, analyzing and reporting CRM campaigns
• Plan, manage and deliver a cross channel CRM strategy
• Develop strategies to increase customer activation, retention and loyalty
• Explore and manage all channels and communication activities with CRM
• Writing training manuals and teaching staff on how to use the CRM
• Other duties as required

Junior CRM Specialist

Centralna banka BiH - Централна банка БиХ

•  Management of Gyro Clearing – RTGS  (Operational Rules and Statements)

Student Intern

Frak Inženjering d.o.o

• Auditing financial information
• Compiling and presenting reports, budgets, business plans, commentaries and financial statements
• Analysing accounts and business plans

Focused on constant development, eager for new challenges in order to improve my acquired knowledge and improve my technical skills.

Areas of interest:

- Data analysis
- Development of business information systems 
- mBank and eBank improvements
- Project Management Support
- Digital and Offline Marketing
- CRM Setup & Onboarding
- Engagement Campaigns
- Sales Automation and Support 

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