Aidan Dickenson

Sage

As a Senior Sales Operations Analyst for Sage Intacct, I optimise revenue operations and drive data-driven decision-making to support growth across the UK, Ireland, Australia, and South Africa. Collaborating with sales, marketing, account management, and customer success teams, I enhance operational efficiency and implement strategic insights to accelerate regional scaling efforts.

Key responsibilities include:

Analysing sales data to identify trends, opportunities, and growth strategies.
Developing actionable dashboards and reports to inform leadership on key performance metrics such as pipeline health and revenue forecasts.
Managing and optimising the Customer Relationship Management (CRM) system, ensuring accurate data quality and streamlined workflows.
Supporting sales enablement initiatives by coordinating training sessions and educating new team members on key processes.
Assisting with sales forecasting, quota setting, and account allocations in collaboration with finance and operations teams.
In my role, I continually expand my product knowledge through Sage University and build strong relationships with stakeholders by participating in operating cadences, governance meetings, and performance reviews.

I apply strong stakeholder management, communication, influencing skills, analytical proficiency, and attention to detail to deliver exceptional operational support in a fast-paced, hybrid working environment.

Senior Sales Operations Analyst

Aspire Technology Solutions

Developed new business across the UK and managed existing accounts, specialising in Cyber Security, Cloud, Data Recovery, Unified Communications, and Connectivity.
Cultivated strong relationships with key clients, securing long-term contracts and enhancing client retention.
Collaborated with internal teams to optimise service offerings, aligning solutions with customer needs and industry trends.
Consistently exceeded sales targets, achieving a 120% target within the first five months.
Contributed to company growth by expanding the client base and identifying cross-selling opportunities.

Business Development Manager

Peloton Interactive

Led a team of 21, driving a 25% increase in showroom sales between 2021 and 2022.
Recruited, scheduled, and managed the daily operations of two showrooms, ensuring efficient and effective workflows.
Implemented comprehensive training programs across the US, UK, Germany, and Australia, boosting customer satisfaction and close-win rates.
Provided mentorship and development opportunities for team members, resulting in improved team performance and engagement.
Drove operational excellence by refining processes and introducing best practices in showroom management.

Showroom Manager & Training Lead

Apple

Supported business teams, store leaders, and the market leader in the North East region to drive Apple’s product offerings with SMBs.
Inspired and mentored sales teams, empowering them to meet and exceed commercial targets.
Led a region-wide sales training program over 12 months, enhancing team capabilities and overall sales performance.
Played a key role in client engagement and retention by establishing strong customer relationships and delivering a consultative sales approach.
Analysed market trends to identify growth opportunities, contributing to regional sales strategies.

North East UK Regional Business Manager

Promoted internally to strengthen and build client relationships through a consultative approach, driving pipeline growth and renewals.
Mentored junior account managers, contributing to skill development and career growth within the team.
Collaborated with national teams to enhance customer relationships and sales processes across the country.
Negotiated and closed high-value deals, meeting quarterly targets and boosting regional revenue.
Utilised CRM systems to track and optimise sales performance, ensuring consistent follow-through on leads and opportunities.

Senior Account Manager

I took a consultative approach to drive customer success and loyalty.

Here’s how I did it  ↓

I learned just how crucial relationship management is in sales.

It’s not just about closing deals, but developing meaningful connections with key stakeholders.

At the heart of this approach is understanding the client’s needs and pain points.

Here are a few things that made this strategy successful:

→ Discovery sessions

✅ Leading discovery sessions with prospective clients was key. This involved carefully identifying their needs and pain points.

By understanding these, I offered tailored solutions that deliver measurable business value.

→ Nurturing existing accounts

✅ Proactively identified low-usage accounts and engaged customers in strategic discussions.

This helped in understanding their challenges and opportunities for improvement, driving adoption and usage.

→ Tailored solutions

✅ Offered personalised guidance and support to minimize churn rates and ensure long-term client satisfaction.

By consistently delivering on commitments and exceeding expectations, I built a reputation as a trusted advisor and partner.

I’ve used this approach throughout my career to consistently achieve sales targets.

The ability to forge strong relationships with key stakeholders and align them with the solutions provided is invaluable.

Junior Account Manager

The best roles don't go to the most experienced people.

The best roles go to the most passionate.

My journey with Apple began in retail support.

I started as an Assistant and Coordinator. 

I learned

✅ To deliver exceptional customer service and manage operations. 

This role helped me understand Apple's products and services deeply. I also honed my skills in supporting both customers and colleagues.

Driven by a love for technology, I moved to Apple's Technical team in London. 

Here, I 

✅ Used my technical skills to solve complex problems. 

✅I provided advanced troubleshooting and innovative solutions. 

My goal was always customer satisfaction. I made sure every interaction was positive and transformative.

Working at Apple taught me a lot.

I appreciate the company's commitment to excellence, innovation, and customer focus. 

I thrive in fast-paced environments. I embrace opportunities to learn and grow. Technology is always changing, and I love keeping up with it.

Various Roles

🔒 Cybersecurity Expert & IT Managed Services Consultant | 🛡️ Safeguarding UK Businesses Against Cyber Threats | 🌐 Advanced Solutions in Cyber Protection & Risk Management

I am a sales coach with 15 years of experience. 

I know how hard sales can be. 

Many salespeople face problems that lower confidence. 

Rejection hurts, and targets that are too high create stress. 

A busy work schedule leaves little time for life outside work. 

Micromanagement limits freedom, and too many small tasks take away from real selling.

I have seen these issues up close. Quick fixes like too much caffeine or blaming others do not work. I believe in a work place where you can ask for help, learn new skills, set fair goals, and have time for yourself.

I use my own experience in sales and learning from poor leadership to help others fix these problems. I work with you to find clear ways to boost your confidence and bring back the joy of selling. 

Let us work together to bring the spark back to your career.

Most businesses need strong IT solutions.

Many firms struggle to align their technology with their needs.

This alignment is key for growth and security.

→ Driving Business Growth

Enhancing technological frameworks for clients in Tees Valley and Yorkshire is essential. 

→ IT Solutions Portfolio

A robust portfolio includes Crowdstrike Falcon, ConnectWise, VMware, Fortinet, IBM solutions, and Microsoft technologies. These tools optimise cybersecurity, network security, data management, and operational efficiency. 

→ Expert Certifications

Industry certifications like ITIL, Mitel, Datto Backup, Cisco, CompTIA, and Palo Alto provide a strong foundation for expert advice. Tailored solutions enhance client infrastructure, network security, and data security. Fortigate 60F, Fortigate 40F, and Fortigate 100F firewalls offer comprehensive protection.

→ Commercial Reviews

In-depth commercial reviews assess the effectiveness of solutions like Human Risk assessments, Qualys vulnerability management, and NIST cybersecurity framework. These reviews ensure services meet client expectations and align with cyber threat intelligence and online security standards.

→  Rapid Response

Tools like NinjaOne enable rapid response and effective issue resolution. High client trust and service reliability are maintained through proactive network penetration testing, SIEM cyber security, and intrusion detection systems.

→ Building Relationships

Valuable relationships are built and sustained by leveraging comprehensive product knowledge. 

→ Regional Focus

Efforts focus on key regional markets, deploying targeted solutions that leverage local business trends and technology demands.

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