Veolia North America

Led and delivered a complete Master Spare Parts List (800+ items) across all major equipment categories within 2 months—coordinating directly with OEMs, vendors, and internal teams despite gaps in legacy documentation.

 Project Coordinator

Canadian Choice Windows & Doors

• Led process optimization projects, boosting service technician utilization rates by 25% through eﬀective resource allocation and workflow management.
• Coordinated multi-team scheduling, optimizing service delivery for over 50 daily installations, ensuring alignment with client needs and project timelines.
• Enhanced user experience by streamlining communication between dispatch operations and customers, resulting in a 30% reduction in response times.

Project Coordinator

Stellar3

• Supported the CEO and Chief of Staff, enhancing data collection processes and achieving a 20% increase in efficiency and accuracy.
• Developed 10-year Pro-forma Financial Statements for informed decision-making by the CFO as part of the due diligence process evaluation of a new product launch.
• Designed and implemented an advanced file organization system, reducing retrieval times by 30% and ensuring compliance with data management policies.

Project Manager | Waste-to-Fuel Decarbonization

Glovo

As Operations Leader at Glovo, I spearheaded initiatives that drove operational efficiency, optimized logistics, and enhanced team performance. Leading a cross-functional team of 24 professionals, I focused on process improvement, cost-saving strategies, and data-driven decision-making to achieve significant operational milestones.

Key Accomplishments:

• Team Leadership & Performance Management: Led a team of 24 professionals, driving a 50% increase in productivity by implementing strategic process optimizations across various departments. This resulted in more streamlined operations and enhanced performance across the board.
• Strategic Cost Reduction: Implemented cost-saving initiatives that led to a 29% reduction in operational costs, while simultaneously driving a 155% increase in revenue through targeted vendor partnerships and improved procurement strategies.
• Logistics Optimization: Optimized logistics processes, reducing delivery lead times by 36%, which significantly improved overall operational efficiency and customer satisfaction. This initiative contributed to enhanced service quality and faster market response times.
• Revenue Growth through Supply Chain Excellence: Developed and executed a strategic supply chain plan, boosting conversion rates by 20% and contributing an additional $1.5M in revenue through effective supply chain management and vendor negotiations.
• Customer Satisfaction (CSAT) Improvement: Led initiatives that increased CSAT levels from 83% to +95% within 3 weeks, showcasing my ability to respond rapidly to operational challenges while maintaining high service standards.

Operations Lead

In just five months into my role as Operations Manager, I was promoted to Interim Head of Operations, a testament to my dedication to streamlining operations and driving operational excellence. During this pivotal tenure, I led transformative initiatives and achieved significant milestones: 

• Team Leadership: I provided steadfast leadership to a diverse team of 10 professionals spanning various sub-functions, including Growth, Excellence, UX, and RTO. My focus was on ensuring the seamless and efficient execution of operations, fostering a collaborative and results-driven culture.

• Revolutionizing Inventory Management: A standout accomplishment was my leadership in introducing a groundbreaking inventory management strategy. This strategic shift led to a remarkable 33% boost in profitability, not only enhancing our financial performance but also fortifying our competitive position in the market.

• Data-Driven Insights: I immersed myself in the world of data, employing both quantitative and qualitative methodologies for in-depth analysis. This data-driven approach allowed me to identify valuable operational strategies aligned with our overarching business objectives. My recommendations were instrumental in shaping our course toward sustained success.

Interim Operations Lead

As an integral part of Glovo's Operations team in Kazakhstan, I played a pivotal role in bridging the gap between our Courier Operations strategy and its execution. This multifaceted role demanded a blend of operational expertise, analytics, project management, and creativity.

Achievements:

• Process Automatization: Spearheaded the successful implementation of an innovative automation process. This strategic move resolved payment discrepancies, significantly improving fleet retention and quality. Notably, it led to an impressive 80% reduction in errors, bolstering operational efficiency. Moreover, Coordinated vendors and warehouses, reducing shipping time from the warehouse to the store in 14 cities by 57%.

• Retention Campaigns: Developed and executed targeted retention campaigns that included A/B testing. These campaigns resulted in a commendable 15% reduction in couriers' churn rate within a short span of six months, contributing to a more stable and engaged workforce.

• Lead Acquisition Optimization: Led and executed projects focused on optimizing the lead acquisition process within the fleet management domain. This initiative yielded outstanding results, achieving a remarkable 36% increase in the conversion rate from lead to onboarding/registration of couriers within just six months.

• Team Development: Implemented a comprehensive training and coaching program for a high-performing team consisting of 4 Operations Specialists and 2 Agents. This initiative significantly improved the team's performance and development, evident in the 0.5-point increase in employee NPS within five months.

Logistics Operations Manager

Philip Morris International

• Conducted in-depth business process analysis, resulting in a 13% increase in employee productivity through the implementation of recommended improvements.
• Led a Factory Logistics warehouse transition from manual to automated systems, resulting in a 50% increase in productivity and streamlined operations.
• Led continuous improvement projects, identifying opportunities for productivity improvement and achieving annual savings of 7% of the total budget for two consecutive years.

Process Improvement Specialist

Magnum Cash&Carry

• Conducted a detailed analysis of customer data using Excel of 5 key supply chain processes, resulting in a cost savings of 20% annually.
• Developed and implemented a comprehensive dashboard of KPIs for the supply chain team, enabling real-time monitoring of performance metrics and facilitating data-driven decision-making.
• Enhanced product availability and reduced stockouts by 15%.

Supply Chain Analyst

Abbott

• Spearheaded the successful registration of 50 pharmaceutical products in Kazakhstan, Kyrgyzstan, and Mongolia by creating a streamlined process that minimized regulatory risks and ensured compliance.

Medical and Regulatory Department Assistant

• Streamlined bonus/tender calculation data models in Excel resulting in a 20% reduction in errors and positively affecting $5B of Net Sales in Other Countries in 2015.
• Developed and implemented standard operating procedures for payment quality control that resulted in clearing a backlog of 2 years of invoice payments within two months.

Assistant Logistics Manager

Air Astana

• Managed a high volume of customer inquiries, processing an average of 450 ticket transactions daily with a 99% error-free rate, gaining skills in resolving customer issues, managing customer complaints, and delivering exceptional service.

Ticketing agent

👋 Welcome to my profile!
I’m Aika, a results-driven Operations Expert with over 9 years of experience in process optimization, strategic growth, and team leadership across diverse industries. My passion lies in transforming operations to drive efficiency, improve customer satisfaction, and achieve impactful business outcomes.

🔧 Current Role:
Spearheading project coordination within the environmental services industry, focusing on enhancing operational efficiency, optimizing technician utilization, and delivering exceptional customer experiences.

📈 Proven Results:
I led transformative projects that:
	•	Reduced operational costs by 29%
	•	Boosted revenue by 155%
	•	Enabled 34 additional services per technician monthly
	•	Generated an extra 46% in monthly revenue

📊 Strategic Expertise:
I bring a data-driven approach to decision-making, leveraging performance metrics and KPIs to design sustainable, long-term solutions. Whether streamlining operations or managing cross-functional projects, I thrive in fast-paced, dynamic environments.

🌍 Based in Toronto, Canada, I’m passionate about contributing to innovative companies that value operational excellence and sustainability. Let’s connect if you’re looking for a professional who blends analytical rigor with a collaborative mindset to create lasting impact.

📩 Feel free to reach out—I’d love to connect and explore how we can create value together!

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