Stellar3

According to McKinsey, the global Waste-to-Fuel Decarbonization Industry is poised for up to $50 billion in total investment and a projected 46 Mt of sustainable fuels capacity by 2025. I am committed to leading the way in promoting sustainable change.

I serve as the Project Developer and Research Manager at Stellar3, a company at the forefront of the Waste-to-Fuel Decarbonization Industry. In this role, my responsibilities encompass extensive research, financial modeling, and stakeholder engagement.

Project Developer and Research Manager | Waste-to-Fuel Decarbonization

Glovo

📈 As the Head of Operations Strategy at Glovo, I've been on a mission to optimize our operations and take them to the next level. Here's where I shine:

💡 Data-Driven Insights: My secret sauce is analyzing data obsessively to spot trends and drive strategies that elevate our on-demand operations.

🔍 Strategic Vision: I'm all about evaluating opportunities, diving into both quantitative and qualitative analyses to make strategic decisions that impact our business.

👥 Team Development: Leading by example, I've nurtured high-performing teams, providing mentorship, training, and guidance to operations professionals.

📊 Metrics Ownership: I'm the go-to person for keeping our operational metrics in check, working closely with regional teams and the GM.

🌟 Innovation Catalyst: I thrive on out-of-the-box thinking, contributing to the continuous improvement of global operations.

🌐 Cross-Collaboration: Collaboration is key. I actively foster a supportive environment where colleagues can learn from each other, grow, and make a difference.

Head of Operations Strategy | Supply Chain Management

In just five months into my role as Operations Manager, I was promoted to Interim Head of Operations, a testament to my dedication to streamlining operations and driving operational excellence. During this pivotal tenure, I led transformative initiatives and achieved significant milestones: 

🔸 Team Leadership: I provided steadfast leadership to a diverse team of 10 professionals spanning various sub-functions, including Growth, Excellence, UX, and RTO. My focus was on ensuring the seamless and efficient execution of operations, fostering a collaborative and results-driven culture.

🔹 Revolutionizing Inventory Management: A standout accomplishment was my leadership in introducing a groundbreaking inventory management strategy. This strategic shift led to a remarkable 33% boost in profitability, not only enhancing our financial performance but also fortifying our competitive position in the market.

🔸 Data-Driven Insights: I immersed myself in the world of data, employing both quantitative and qualitative methodologies for in-depth analysis. This data-driven approach allowed me to identify valuable operational strategies aligned with our overarching business objectives. My recommendations were instrumental in shaping our course toward sustained success.

Interim Head of Ops

As an integral part of Glovo's Operations team in Kazakhstan, I played a pivotal role in bridging the gap between our Courier Operations strategy and its execution. This multifaceted role demanded a blend of operational expertise, analytics, project management, and creativity.

Achievements:

🔸 Process Automatization: Spearheaded the successful implementation of an innovative automation process. This strategic move resolved payment discrepancies, significantly improving fleet retention and quality. Notably, it led to an impressive 80% reduction in errors, bolstering operational efficiency.

🔹 Retention Campaigns: Developed and executed targeted retention campaigns that included A/B testing. These campaigns resulted in a commendable 15% reduction in couriers' churn rate within a short span of six months, contributing to a more stable and engaged workforce.

🔸 Lead Acquisition Optimization: Led and executed projects focused on optimizing the lead acquisition process within the fleet management domain. This initiative yielded outstanding results, achieving a remarkable 36% increase in the conversion rate from lead to onboarding/registration of couriers within just six months.

🔹 Team Development: Implemented a comprehensive training and coaching program for a high-performing team consisting of 4 Operations Specialists and 2 Agents. This initiative significantly improved the team's performance and development, evident in the 0.5 point increase in employee NPS within five months.

Operations Manager - Growth and Efficiency Expert

Philip Morris International

• Conducted in-depth business process analysis, resulting in a 13% increase in employee productivity through the implementation of recommended improvements.
• Led a Factory Logistics warehouse transition from manual to automated systems, resulting in a 50% increase in productivity and streamlined operations.
• Led continuous improvement projects, identifying opportunities for productivity improvement and achieving annual savings of 7% of the total budget for two consecutive years.

Process Engineer

Magnum Cash&Carry

• Conducted a detailed analysis of customer data using Excel of 5 key supply chain processes, resulting in a cost savings of 20% annually.
• Developed and implemented a comprehensive dashboard of KPIs for the supply chain team, enabling real-time monitoring of performance metrics and facilitating data-driven decision-making.

Supply Chain Analyst

Abbott

• Spearheaded the successful registration of 50 pharmaceutical products in Kazakhstan, Kyrgyzstan, and Mongolia by creating a streamlined process that minimized regulatory risks and ensured compliance.

Medical and Regulatory Department Assistant

• Streamlined bonus/tender calculation data models in Excel resulting in a 20% reduction in errors and positively affecting $5B of Net Sales in Other Countries in 2015.
• Developed and implemented standard operating procedures for payment quality control that resulted in clearing a backlog of 2 years of invoice payments within two months.

Assistant Analyst

Air Astana

• Managed a high volume of customer inquiries, processing an average of 450 ticket transactions daily with a 99% error-free rate, gaining skills in resolving customer issues, managing customer complaints, and delivering exceptional service.

Ticketing agent

👋 Hey there, I'm Aigerim Saktaganova, and I'm all about making things happen in the world of supply chain.

📦 For about nine years, I've done it all - from logistics to operations, I've tinkered with every gear in the machine. And here's the fun part – I've got results to show for it.

💪 As an Operations Manager at Glovo, I led the charge on some game-changing projects. Think this: I cut operational costs by a solid 29% while boosting revenue by a whopping 155%. We're talking €200K above target in 2022. Not to mention, I pulled off a slick move called the Winter Strategy project. It sliced 15 minutes off delivery times and pumped up conversion rates by 20%, raking in over $1.5M extra in revenue.

🔍 My expertise is a blend of data wizardry, big-picture thinking, and being the team's biggest cheerleader. I thrive in the fast lane where spotting opportunities, streamlining stuff, and nailing results are the real deal.

🌍 Oh, by the way, I'm Canada-bound. I'm all set for new adventures and new opportunities. If you're all about shaking things up and pushing for excellence in the supply chain world, let's chat.

🤝 Drop me a line if you're up for a chat about how I can bring my knack for results and a dose of innovation to your team.

Taplio

Aigerim Saktaganova, MBA 's Linkedin Analytics

Aigerim Saktaganova, MBA

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