AFL - Australian Football League

•	Lead workshops across multiple business verticals to elicit high level requirements.
•      Collaborated with 150+ stakeholders and administered 18 Production Orgs
•	Created and implemented deduplication design for the clubs.
•	Create functional requirement documents and user stories that translate business needs to technical spectrum.
•	Lead pre-discovery and discovery workshops with C level stakeholders to understand the existing pain points, document the MUST & SHOULD haves and to understand the wider architecture.
•	Following the pain point discussions, designed sharing rules for Account, contact and Opportunity objects in accordance with the club’s requirement.
•	Created release notes for the above changes and communicated to the clubs.
•	Created a new Account Contact Data model which facilitated all the clubs to achieve customer 360-degree view and a golden record.
•	Create confluence pages with Salesforce FAQ and training materials as a part of user training.
•	Work alongside a Salesforce architect to design the implementation phase.
•	Delivered Salesforce implementations that involved configurations such as validation rules and Lead assignment rules.
•	Performed end to end testing to validate the business needs.
•	Data analysis to understand the authenticity of the data and to design duplicate rules.
•	Run SOQL queries to extract a range of data to validate the completeness. 
•	Work on configurations with respect to business requirements
•	Facilitate and conduct end user training.

Salesforce Business Analyst

Smartapps | Seisma

•	Lead workshops across multiple business verticals to elicit high level requirements.
•	Create functional requirement documents and user stories that translate business needs to technical spectrum.
•	Create User Stories and Acceptance Criteria and assign them to Dev teams.
•	Lead Business validation testing to identify the bugs before deployment.
•	Create confluence pages with Salesforce FAQ and training materials as a part of user training.
•	Work alongside a Salesforce Product Owner to define the scope for iterations.
•	Conduct impact and gap analysis

Salesforce Lead Business analyst

Contrivers

•	 Lead workshops across multiple business verticals to elicit high level requirements
•	Create functional requirement documents and user stories that translates business needs to technical spectrum
•	Lead pre discovery and discovery workshops with C level stakeholders to understand the existing pain points ,document the MUST & SHOULD haves and to understand the wider architecture
•	Define and finalize the scope of the project and work alongside Project managers to facilitate the project lifecycle
•	Create confluence pages with Salesforce FAQ and training materials as a part of user training
•	Work alongside a Salesforce architect to design the implementation phase
•	Designed the scope of the implementation and categorized it to various Epics
•	Interview and mentor new joiners as a part of resource allocation
•	Lead and conduct integration workshops to integrate applications such as Teams, Advise OS, Go Booking, Zoho and Outlook with Salesforce
•	Design a process flow which highlights the existing pain points and a prototype which depicts the TO BE solution
•	Lead AS IS and TO BE workshops to understand the current state and portray the future state

Salesforce Functional Consultant

Genix Ventures Pty Ltd

Salesforce Consultant / Business Analyst 

Saki Soft Limited

•	Leading requirements gathering workshops with customers, typically for multi-product implementations
•	Worked for a Non-Profit Organization (Charity) and showcased empathy to customers and the internal stakeholders
•	Collaborating with team members on solution design, whilst maintaining technical authority
•	Getting involved in all stages of the delivery of a Salesforce project – design, build, deployment, and training
•	Prepare requirements, specifications, business processes and recommendations
•	Communicate project status to management, and elevate project concerns to appropriate internal project sponsors
•	Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope
•	Identify and document system deficiencies and recommend solutions
•	Accountable for certain project deliverables and documents as well as project outcomes and quality
•	Day to day administration, troubleshooting, and maintenance of the connected Salesforce platform
•	Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep
•	Proactively recommend new features and improvements to optimize and grow the use of the platform
•	Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions
•	Uphold and promote best practices, design guidelines for security practices
•	Migrated CiviCrm to Salesforce
•	Developed training plans, training materials and conducted training sessions as a part of user training workshops
•	Rolled out MFA for all the users
•	Conduct periodic Salesforce Release Review to determine the features applicable to the business
•	Conduct training sessions and create Quick Reference guides to provide users with better understanding of enhancements and opportunity to ask questions

Salesforce Consultant

Commvault

•	Worked as a Salesforce Technical Business Analyst where I owned that customer service stream to implement Salesforce. Responsibilities include leading the team, writing functional design documentation, and facilitating workshops to gather requirements.
•	Delivered projects using Agile Methodology
•	Perform Scoping and requirement management activities which included backlog refinement, User story creation and creation of confluence pages
•	Engage Senior stakeholders to facilitate workshops to elicit high level requirements
•	Support and manage users in hyper care phase post Go Live of the project
•	Interactions with developers on a constant basis in terms of CMR’s
•	Periodically roll out Technotes to ensure that the knowledge gained is widespread
•	Performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high-quality software project deliveries, including Analysis, Design, Development, and Quality Assurance.
•	Work on projects related to improving the customer experience and customer communication

Technical Specialist

Concentrix

Salesforce Administrator – Dec 2015 to Feb 2017

•	Review Knowledge Articles or FAQ documents.
•	Worked on Case management.
•	Assignment rules
•	Data analysis & Data loads (update/ insert) using Data loader, Import Wizard.
•	Investigative analysis on tickets
•	Reports and Dashboards configuration
•	Configured roles and profiles in accordance with the hierarchies
•	Created validation rules and set field level security
•	Performed deployment using change sets
•	All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
•	Salesforce configuration changes, such as Flow, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings and mobile administration

 Salesforce Lead Consultant – Feb 2017 to Nov 2019

•	Understand business requirement document and create use cases
•	Worked with all stakeholders to achieve timely project delivery. 
•	Facilitated Triage calls and help to team resolve defect
•	Conduct project meetings as Agile team Facilitator and assign task to individuals
•	Maintain Rally, create backlogs and write user stories
•	Leveraging design thinking principles while building a product. 
•	Define product roadmap and work with stakeholders to set priority of the products. 
•	Categorize solutions as Must have/nice to have while building a product to deliver minimum viable product. 
•	Communicated empathy and advocacy for users, by solving complex problems and prototyping audacious solutions

Sr.representative analyst

HCL Technologies

Junior Engineer

I am a Salesforce Enthusiast and I  have close to 9 years of IT experience with over 8 years of experience in Salesforce
I have delivered Salesforce implementations for Non-profit, insurance and telecommunication clients
I have been a part of implementations which involved Salesforce administrator and Consultant responsibilities and delivered projects through Agile and Waterfall methodologies
I have analysed and consolidated information to develop solutions to ensure business requirements are achieved
Partnered with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
Ensured functional requirements are met using JIRA.
Maintained a backlog of requests for new requirements, bug fixes and process enhancements.
Facilitated meetings with key stakeholders to review and prioritize backlog items.
Offered suggestions and recommendations during all phases of the engagement to ensure the intent of business requirements is understood by all stakeholders.
Configured instance for Salesforce Backup and Recovery
Worked on setting up data model for the client using objects and fields.
Facilitated testing of new Salesforce functionality rollouts
Delivered effective training modules and user guides.
Performed data migration activities.

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