Aishwarya Sharma's Linkedin Analytics

Hi there! 👋 I’m Aishwarya — a Customer Service & eCommerce Virtual Assistant with 10+ years of experience helping brands and agencies run smoother behind the scenes. Over the years, I’ve supported a variety of online businesses — from global brands like iHerb.com and SmileTherapy.co.uk, to fast-growing Shopify stores and ad agencies. My work usually sits at the sweet spot between customer support, backend operations, and digital marketing support — and I love wearing many hats! Here’s what I help clients with: 💬 Customer support – Email, live chat, and social DMs (Zendesk, Gorgias, Reamaze, Freshdesk) 📦 Order fulfillment & returns – Shopify, Amazon, Etsy, WooCommerce 🧾 Admin tasks – Shipping labels, inbox management, returns, product uploads 🛠️ Ad agency support – Facebook ad setup, test campaigns, comment moderation, and basic reporting 🧠 Content & macros – Writing helpdesk responses, FAQs, and social replies 🧰 Tools I’ve used: Shopify, Trello, ClickUp, Monday.com, Meta Ads, Canva, and more I’ve also led a team of 10+ support agents, helped maintain 88% CSAT and 85% QA scores, and kept operations running smoothly even during peak seasons. I’m proactive, quick to learn, and genuinely enjoy helping businesses grow — whether that means taking care of customers, streamlining systems, or jumping in where needed. If you’re a founder, agency, or growing brand looking for reliable support — I’d love to connect! 💛