ECS Group

Automation Project Lead

Meero

Junior Product Manager

Technical Delivery Project Manager

Operations Manager

DFi Labs

SKEMA Job Service

Student Coordinator

Flex

•	Handling the shipment schedules and implementing proper shipment deliver plans with exceptional turnaround time
•	Updating the new order details in the ERP for the creation of sales order and ensuring that the orders are channelized towards the production
•	Populating the daily tracker with the work load and order release details
•	Maintaining a real time track of the delivery associates and ensuring timely deliveries
•	Aggregating and monitoring all the purchase and delivery reconciliations
•	Coordinating with the dispatchers and clients and maintaining a track of outgoing orders
•	Liaising with cross functional teams of sales, finance and customer service as a key point of contact
•	Resolving the part shortage issues on a priority basis and conducting root cause analysis of the situation to avoid similar crisis in the future
•	Formulating the attendance / mileage reports of the associates on daily / monthly basis
•	Facilitating accurate details of the orders from the customers to the production unit and other internal departments
•	Developing statement of purpose on a periodic basis
•	Analyzing the client requirements and responding to the clients queries in a accurate / timely manner
•	Communicating the delay in delivery schedules to the customers and scheduling alternate ETD
•	Managing the client requests of pull-in / push out by coordinating with the PMC, PPC and logistics teams
•	Assuring proper communication between clients and functional teams

Senior Analyst (GBS)- SUPPLY CHAIN OPERATIONS

Allsec Technologies Limited

•	Handled the customer inquiries in a polite manner
•	Communicated the clients payment outstanding reports / deadlines on a periodic basis
•	Organized client satisfaction and user reviews surveys
•	Coordinated with the clients and provided accurate information of clients recent payments / purchases
•	Demonstrated organizational products / services to the new clients and gathered the clients contact information
•	Analyzed the root cause of critical issues and nullified the future incidences of similar issues
•	Maintained exceptional relationships with the clients and delivered high level of customer satisfaction

Customer Support Officer

I'm a Product Manager with a passion for bringing simple, intuitive solutions to complex problems. My expertise lies in No code automations (iPaaS: MAKE, ZAPIER, N8N, AIRTABLE), API, Project Management, Operations, Supply Chain and Customer Service. I strive to create innovative products and bring ideas to life.
 I'm driven to continuously improve upon existing systems and processes, and I'm always looking for opportunities to incorporate automation into daily operations. My ultimate goal is to build products that exceed customer expectations and are both efficient and cost-effective.

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Ajayen YOGAKUMAR

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