Koalafi

Head of Operations, Customer and Merchant Support

Pavilion

Pavilion is a private, invitation-only organization exclusively for top sales, marketing, and operations leaders and executives worldwide.

Executive Member

Fringe

• Serving Fringe's Sales, Marketing, & Partnership teams to manufacture revenue
• Designing and executing GTM strategy for hyper-growth
• Managing programs, projects, & processes across the organization to drive operational success
• Creating demand in a new category (lifestyle benefits) through multi-channel strategy

Growth and Ops Director

Bonfire

• Built a world class customer experience through customer journey mapping and Voice of the Customer program & cross-functional initiatives to drive NPS
• Grew a team of 6 to 60 around the single goal of serving our users

Director of Ops, Customer Success

Ops Manager, Customer Success

Ops Team Lead, Customer Success

InterVarsity 

Led organization of 75, managed leadership teams, communicated to & maintained partner relationships, managed projects, mentored leaders, coordinated regional events with 100s of stakeholders.

Project manager & Non-profit Director

Bonfire.com

Devised overall strategy for sales development, user prospecting, and lead generation; identified holes in existing CRM process, researched alternatives, and initiated migration to new system; supported business development team by identifying new markets and handing off hot leads.

Sales Development Representative

Upchurch Chocolate

Co-founded a profitable business with 3 employees and gained regional recognition in the process. Primary responsibilities included: supply chain management, product development, improving production system, managing staff , sales, pitching to investors, and communicating brand identity.

Co-Founder

✅ 𝐏𝐌𝐏: End-to-end program and project management: Agile and waterfall settings
✅ 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐚𝐥 𝐰𝐢𝐳𝐚𝐫𝐝: spreadsheets, SQL, forecasting, modeling, FP&A, Salesforce, dashboards
✅ 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲: process/system/OKR creation to implement C-Suite initiatives
✅ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Building/leading global teams functions from scratch
✅ 𝐑𝐞𝐯 𝐎𝐩𝐬: Comp/incentive modeling, tech stack procurement, GTM planning & strategy

I help tech companies move fast without breaking things. A data-driven ops leader, PMP, & former founder, I've spent a decade in Tech managing teams of up to 60 people. 

🤫 Secret sauce: Strategic long-range thinking with fanatical attention to detail along the way. 

📍Personal mission: to create order and foster understanding by pursuing excellence.

Taplio

Alex Burlingame's Linkedin Analytics

Alex Burlingame

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