Andrew (AJ) Tjaden, CCXP, PMP's Linkedin Analytics

I’m a results-driven Sales and Customer Success leader with over 8 years of experience in driving enterprise client growth and ensuring customer satisfaction through strategic leadership, AI-enabled solutions, and innovative processes. My expertise lies in leading global teams, building and nurturing long-term relationships, and aligning business and technology goals to maximize impact. From working with top-tier enterprise clients to startup environments, I’ve consistently delivered exceptional results by optimizing customer experiences, enhancing operational efficiency, and driving sustainable growth. Throughout my career, I’ve developed a strong background in SaaS, AI-driven deployments, cybersecurity, and wealth management, with a focus on strategic account growth, team development, and cross-functional collaboration. I am passionate about utilizing data, technology, and strategic partnerships to foster customer success, reduce churn, and build lasting value for both clients and organizations. Whether it’s improving client onboarding processes or driving a significant increase in annual recurring revenue (ARR). ✨Stractix (2024–Present): Grew 77 clients with a total portfolio valued at $85 million and drove $35K in monthly upsell revenue while achieving a 60% reduction in onboarding time, improving revenue realization. 🌟VERO (2023-2024): Managed $15M in ARR across top 9 enterprise accounts, attaining a 93% renewal rate and driving $2.5M in upsell opportunities through strategic growth initiatives. 🚀 Sharetru (2021-2023): Drove an 18% increase in Monthly Recurring Revenue (MRR) while reducing churn from 9.3% to 4.6%, overseeing a $75M ARR portfolio across 786 SMB, mid-market, and enterprise accounts. 📈 SmartMoving Software (2018-2021): Increased total fleet value (TFV) by 60% by redesigning and optimizing the client onboarding process, reducing onboarding time to under 25 days, and achieving a 96% success rate. 🏀 Nike (2015-2018): Led a team of 40 across five city territories in China, managing a $175M budget for elite athlete programs and driving strategic growth through cross-functional collaboration, including the launch of China’s premier college basketball skills camp. AREAS OF EXPERTISE: Enterprise Account Management | Customer Success and Retention | Cross-Functional Leadership | AI/Automation Strategy | SaaS Solutions Implementation | Data-Driven Decision Making | Strategic Partnerships and Alliances | Onboarding Optimization | Client Relationship Management | Sales and Revenue Growth