MSCI Inc.

Focused on efficiencies, driving productivity and improving client experiences. Achieved via business analysis, data, dashboards, Salesforce improvements, self-service solutions, AI, ML and automation. 

Working with Technology teams, Sales, Finance, Marketing, HR, Procurement and Legal.

Executive Director Project & Program Manager

Project and Portfolio Management- Business Technology:

. Managed 10 high profile projects, 7 via agile delivery methodology, with direct reporting and weekly presentations to Managing Directors.
. Product Owner for Enterprise Data Warehouse Client Coverage initiatives
. Focused on the delivery and enhancement of an internal tool developed by technology teams, to assist our sales teams, with insights into our clients interactions and usage of applications. Using PowerBI, Automation, Machine Learning and assessment of data held within Enterprise Datawarehouse, the tool delivers insights with aim to upsell/ downsell and prevent cancellations
. Utilising Salesforce technology to deliver an Online Marketplace commerce website for MSCI’s ESG corporate clients
. Implementing a Client Portal, redefining MSCI's clients support webpage
. Refining our ESG client onboarding process
. Implementing Customer Success Platforms (Gainsight/ StartDeliver) and focused on tech/ business solutions for Customer Success Management
. Driving MSCI’s internal Business Technology team towards Azure. Focused on decomissioning on-premise infrastructure, cloud upskilling and certifications, architecture, security, change management, cloud adoption and senior management reporting for the abovementioned
. Technology/ data driven research projects with a London and US based university
. Delivered BarraOne in Azure for a Singapore based client (managing 40 project members from different business areas).

Vice President-Project Manager-Infrastructure and Cloud, Jan 2021 - March 2021:

. Continued focus on MSCI’s cloud deployments of BarraOne for a Singapore based client (managing 90 project members from different business areas) and concluded Barra and Credit Manager cloud deployment for Japan based client
. Delivery of multiple infrastructure projects focused on network, security and server/ hardware decommisions
. Technology/ data driven research projects with a London and US based university

Vice President Project Manager

Focused on the delivery of Infrastructure projects (Software, Hardware, Networks, Security and office modernisation), along with key focus on MSCI’s strategy of cloud enablement, DevOps and automation:

• Successfully delivered 18 projects (16 client facing). Trusted to deliver high profile and valued projects (multi million $), which required weekly status reporting to Managing Director level 
• Delivered POC’s for MSCI’s on-premise applications to the cloud and project managed the first cloud deployments of MSCI’s BarraOne and Credit Manager applications for high profile clients in Singapore and Japan 
• Project managed, technology/ data driven research projects with a London and US based university

Senior Associate Project Manager

Lloyds Banking Group

Business and IT representative to the product and data owners. Leading and delivering projects via Scrum and Waterfall methodologies within the Root Cause Analysis team with focus on Customer complaints and data analytics.

Lead IT Project Manager

IT Project Manager & Scrum Master: Root Cause Analysis

Business and IT representative to the product and data owners – collaborated on project / sprint planning.
Controlled root cause analysis to manage and resolve customer complaints.

Used Splunk toolset with business users:
-	Secured agreement from tooling data owners
- Facilitated staff training and delivered 3 use cases.

•	Debit cards Scrum:
-	Delivered 6 Epics
-	Rolled out Scrum-rooted workshops, investigations and questionnaires with complaints staff
- Demonstrated significant stakeholder agreement - senior management and business functions

IT Project Manager

IT Project Manager: Change and Innovation

•	Worked across business functions to encourage innovation and excitement – directly collaborated with Directors and Head of Systems
•	Developed 2 Proof of Concepts (PoC) - focused on:
- Artificial Intelligence
-	Security and compliance
- 	Robotics and Tableau data intelligence

•50/50 split role-Subject Matter Expert and Project Manager (User Access Management)

•	Direct report to Programme Manager, coordinated multiple cross-functional technical teams to deliver access for 1000+ Fraud users to the new web-based Fraud application
•	Project lifecycle control: 
o	planned – used Excel and MSP
o	managed all stakeholders – internal and 3rd party vendors / offshore
o	was IT and business point of contact


Controlled:
-User Acceptance Testing (UAT), smoke testing, QA defects, product support
-	System health checks and service pack installations
- Incidents / problems / risks / threats / issues
-	Out-of-hours support
- Technical and business documentation
-	Training, reports and manuals.
- Senior stakeholder engagement surveys and senior leadership event management.

IT Project Manager / SME

Subject Matter Expert-Financial Crime- Fraud Technician

Understood and appraised the banks Fraud application – whole and component parts:
-	interaction with bank’s multiple systems 
- Fraud lifecycle
-	Business engagement to prevent fraud via the amendments of tailored rules 
-	Falcon processes and usage protocols
- End-to-end project delivery - impact analysis, budgets / costs, design, development, coding and testing
-	Inspected and verified usability of IT changes 

Managed:
-	QA defects and out-of-hours product support
-	Application testing - UAT and smoke tests
- COBOL, DB2, UNIX development coding
-	Health checks and service pack installations
- 	Technical documentation and reporting
-Senior leadership events organisation

Subject Matter Expert Technician

Graduate Subject Matter Expert- Financial Crime- Fraud 

•Developed an understanding of the payment lifecycle, the systems involved within the payments lifecyle and the integral requirement for the banks fraud application within the bank. 
-End to end delivery of projects (Impact analysis, project costing, design, and development, coding and testing).
-Microsoft LDS and AD server installations, application system testing, application product development and installations, COBOL, DB2, UNIX development coding and application out of hours support.
-Graduate Mentor.

Subject Matter Expert

Peppermint Bars & Events

•	Enhanced my team building skills by working closely with the finance director, co-workers within the cash team, recruitment and the warehouse supervisors. 
•	Developed my knowledge in accounting, IT, business, finance, brand activation, advertising and the entertainment industry.
•	Developed management and teamwork skills when managing a cash team of over 50 members within the UK’s second largest festival. 
•	Enhanced my multi-tasking skills and customer service whilst working at the festivals and within the office.
•	Enhanced my mathematical, accounting and business knowledge when placed in charge of managing the company’s credit and debit invoices, stock purchases, stock projections and stock reconciliation. 
•	Assisted with the banking procedures using the SAGE software.
•	Aided with in-depth analysis and reports at the end of each event for the event organisers and for future stock and cash projections.
•	Project managed an event named Circo Loco in Birmingham. 
•	Worked closely with some of the UK’s biggest suppliers of beverages as well as G4S to manage the stock and cash flow of the company. 
•	ATM engineer. 
•	Responsible for programming cash tills using the CV10 Casio software.

Cash Manager and Stock Assistant

Focused on driving custumer success via Customer Success Platform implementations, client insight and centric solutions alongside agile delivery and transformation, DevSecOps, architecture, cloud adoption and machine learning. 

APM, AZ900 (Azure Fundamentals), Prince 2 (Foundation), ITIL Service Management (Foundation) qualified. 

Akbar is a Financial Computing graduate with IT retail banking and financial services experience. Akbar is a qualified, experienced and confident IT Project Manager who has a passion for working through tricky challenges and projects. A consistent high performer (Top performance rating received since graduation), who enjoys his job because it involves working with multiple people, with different backgrounds, skills and interests, to achieve a joint objective. 

Open to provide mentoring or coaching. Passionate about helping others achieve above, what they believe they can achieve, through encouragement to challenge themselves, work hard and never stop learning.

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