Cognizant

1. Senior ServiceNow Developer & Project Lead: Leads and directs
ServiceNow development projects, ensuring timely and successful delivery
while exemplifying technical leadership.
2. Comprehensive Module Implementation: Has successfully implemented
modules including ITSM and HRSD, demonstrating versatility and deep
platform knowledge.
3. Major Incident Management (MIM): Implemented effective Major Incident
Management processes, significantly improving the organization's response to
critical incidents.
4. Expertise in Integration: Specializes in integrating ServiceNow with thirdparty applications, enhancing system interoperability and streamlining
business processes.
5. Enhancements in HRSD: Drove significant improvements in the Human
Resources Service Delivery module, leading to more efficient HR processes
and better employee experiences.
6. Advanced Flow Designer: Demonstrated expertise in creating complex
flows, sub flows, and actions using Flow Designer to automate and optimize
business processes.
7. Technical Scripting Skills: Exhibited good scripting skills within ServiceNow,
including Script Includes, Client Scripts, and Business Rules, enhancing
platform functionality and customization.
8. Performance Analytics & Reporting: Utilized ServiceNow's Performance
Analytics to develop comprehensive reporting tools, enabling data-driven
decisions and continuous service improvement.
9. Custom Application Development: Led the design and development of
custom applications on the ServiceNow platform, tailoring solutions to meet
unique business requirements.
10. Agile Methodology: Championed Agile methodologies in project
management, ensuring rapid delivery of high-quality features that align with
user needs and business objectives.

Sr Infra Developer

Atos

•	Familiarity with ServiceNow administration and development. 
•	Enhancement and resolving issues following best practices.
•	Designed different Catalog items and Record producers. Configuration of existing or build new catalog item based on customer requirement.
•	Creating and modifying Script Includes, Client Scripts, Business Rules, and Workflows.
•	Hands-on expertise implementing end-to-end on Service catalog and flow designer. 
•	Provided L1 support for product issues, escalating more complex issues as per matrix.
•	Worked on building Flow Designer for few catalogs item to adopt REST integration as per Client Requirement. 
•	Preparation and Execution of major Release management activities, such as the migration of update sets to production instance.

Associate Consultant

iPRIMED Education Solutions Private Ltd

Data Analyst

Senior ServiceNow Developer with 5+ years of experience, I am skilled in developing, implementing, and maintaining ServiceNow applications and workflows to support business needs. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale ServiceNow implementations.

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