SmartestEnergy Australia

• Product Management: Managed live retail products; documented, maintained, and improved operational and commercial aspects.
• Product Assessment: Ensured commercial viability and optimal usage of products by sales teams through performance analysis and market insights.
• Research: Conducted competitor and market analysis on products, capabilities, and services.
• Product Development & Delivery: Delivered new products and significant changes to existing products within the retail business.
• Training & Development: Provided internal expertise, support, and training for relevant teams.
• Information Security: Ensured adherence to information security policies and procedures.
• Complex Retail Contract Delivery: Supported the performance of SEA’s non-standard/complex retail contract obligations through engagement with SEA departments and key customer contacts.
• Analyzed existing processes and made recommendations to improve efficient delivery of appropriate outcomes.

Retail Operations Specialist

Flow Power

•Utilized the kWatch System to identify inefficiencies in operational functions and implemented engineering solutions for continuous process improvement.
•Provided advanced technical support to internal teams and external clients, resolving complex billing inquiries and troubleshooting system functionalities.
•Collaborated with cross-functional teams to streamline billing processes, settlements, and service orders, developing automation solutions to improve accuracy and efficiency.
•Produced and presented monthly reports by analyzing billing data, extracting actionable insights for process enhancements, and leading quarterly initiatives that delivered measurable efficiency gains.
•Supported weekly reconciliation of AEMO, Distributor, and Retailer invoices, ensuring technical accuracy with kWatch data. Generated and analyzed weekly invoice reports for Flow Power clients.
•Assisted in rectifying and updating invoice items, particularly energy charges and network fees, using engineering principles to ensure accuracy.
•Played a key role in executing Monthly and Fortnightly invoicing processes for all Flow Power clients, ensuring precise reporting and the escalation of technical issues.
•Managed client communications and contracts, applying engineering principles to resolve issues efficiently and ensure regulatory compliance.
•Assisted in preparing tariff analysis reports for energy-ready customers, leveraging deep knowledge of tariff structures to determine optimal pricing and network tariffs.
•Delivered prompt and accurate data analysis reports using engineering techniques, ensuring alignment with specific analysis objectives.
•Effectively communicated technical data and analysis findings to stakeholders, translating complex information into actionable insights.
•Conducted reporting for Large Scale Generation Certificates, analyzed Power Purchase Agreements (PPA), and reviewed Fixed Value Generation Products to identify and rectify data discrepancies.

Operations Analyst

•Established and maintained strong relationships with external and internal stakeholders, ensuring effective technical communication and collaboration.
•Analyzed and executed monthly and weekly billing runs, focusing on accuracy and efficiency in the invoicing process through engineering methodologies.
•Maintained meter data with precision and punctuality, playing a critical role in ensuring the organization’s overall data integrity.
•Demonstrated a commitment to meeting deadlines by ensuring timely completion of energy site setups and reviews, applying engineering practices to streamline processes.
•Identified and resolved data and invoicing discrepancies, maintaining accuracy through rigorous problem-solving techniques.
•Created monthly and fortnightly reports, providing technical insights to support data-driven decision-making, particularly in areas like Power Purchase Agreement (PPA) reporting.
•Played a key role in ensuring prompt invoice creation, thereby enhancing overall financial efficiency and contributing to optimized processes.
•Continuously suggested and implemented process improvements to enhance invoice management and related workflows, applying engineering principles.
•Efficiently managed and executed tasks, ensuring completion with accuracy and in a timely manner through the application of engineering standards.
•Conducted customer and stakeholder interactions professionally, representing the company positively while conveying technical information effectively.
•Demonstrated strong analytical skills by completing and explaining key data pattern analyses, contributing significantly to data-driven decision-making processes.

Billing and Meter Data Specialist 

ERM Energetics

• Analyzed energy, waste, and water data for customers using Envizi & Box of Cards
• Liaised with energy retailers, distributors, and site managers for data collection
• Generated bill validation reports in Excel to identify consumption anomalies
• Assisted in client onboarding by preparing datasets using electricity and gas usage

Consultant

Origin Energy

• Provided energy retailing services for residential customers and SME businesses using Kraken technology
• Troubleshooted metering, billing, and consumption analysis issues, ensuring seamless operations for stakeholders
• Coordinated with state energy distributors and technicians to resolve metering faults using SAP technology
• Recognized as a 'Top Performer' for exceptional customer service, leading to bonuses and incentives

Energy Specialist

Sales Advisor

BorrowCup

• Analyzed BorrowCup system to identify cost-saving solutions and enhance efficiency.
• Collaborated with Behavior Change, Operations, and Tech teams to set goals for 95% Return Rate and financial stability.
• Led efforts to achieve 95% Return Rate, ensuring sustainability and overall system efficiency.
• Secured sponsorships to support BorrowCup's financial stability.

Innovation Team Lead

• Analyzed energy data sets from 2019-2021 to identify areas of improvement in energy consumption at Monash University.
• Collaborated with various stakeholders to develop solutions for reducing energy usage in the Learning and Teaching Building.
• Successfully implemented a pilot program resulting in a 1.7% reduction in overall energy consumption.

Energy Engineering Intern

Green Home Green Planet

• Conducted field audits for the Victorian Energy Upgrades Program, engaging with 200+ consumers daily to promote energy efficient products.
• Audited 100+ residential houses to determine eligibility for energy efficient product installation, reducing energy bills by 80%.
• Provided exceptional customer service by following up with clients on the retrofitting process of the equipment.

Field Auditor

WWF-India

• Created engaging content and managed social media for WWF volunteers, increasing online presence and engagement.
• Coordinated events and programs for environmental education, impacting +3000 participants in the Tide Turner Plastic Challenge.
• Organized the National Youth Summit for Environmental Conservation Heroes with +100 participants, fostering youth involvement in conservation efforts.

Environmental Education Intern

National Institute of Ocean Technology

• Enhanced power generation unit efficiency for an AUV using ocean thermal gradient.
• Developed prototype model and defined structural composition using SolidWorks.
• Conceptualized phase changing materials for battery recharging, achieving 30% efficiency.
• Simulated prototype on SolidWorks, showcasing successful efficiency improvement.

Project Engineering Intern

SmartestEnergy Australia benefits from expertise in managing live retail products, leveraging market insights to ensure commercial viability and their effective application by sales teams. Contributions include delivering new products, improving existing ones, and conducting competitive market research to drive informed business strategies.  

With a Master's in Renewable and Sustainable Energy Engineering from Monash University, a focus remains on operational excellence, training, and adherence to security protocols. Passionate about advancing energy solutions, fostering collaboration, and supporting sustainable growth within the energy industry.

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