Arrange KOCs for IS & CS in APJ & EMEA, ascertain deliverables, build campaigns, conduct training where necessary, provide ongoing support and collect feedback to adjust based on KPIs, as well working on post-sales attribution reporting.

Customer Experience Manager

* $100,000.00+ revenue 2019
* 10%- rejection rate 2019
* Trainer for multiple APJC vendors and solutions

Senior Solutions Specialist

SPS IRELAND

Spearheaded creation of innovative and effective business development, marketing, public relations, and sales strategies. Lead a team of professionals to achieve revenue targets and corporate goals reporting to the board of directors. Prospected new leads, identified and pursued new business opportunities, and built positive, long-term client relationships. Managed high-profile client accounts including Michelin Tyre PLC, Belfast City Council, and Phoenix Natural Gas. Planned and coordinated projects with profit and loss responsibility including estimates, contract negotiation, budgeting, procurement, and invoicing.

KEY ACCOMPLISHMENTS:

★	Increased revenue by upselling an ongoing consulting contract with McNicholas Construction and significantly enhancing a contract with Phoenix Natural Gas due to high customer satisfaction
★	Added new revenue stream through the introduction of a new repair service targeting existing clients
★	Boosted client numbers by 30% through client profiling, cold calling, consortium bids, and cross border contracts resulting in positive feedback from all clients
★	Improved quality, added price flexibility, and lowered costs by 10% through the introduction of standard operating procedures (SOPs) for supply management functions

Executive Director

Hotel Zileli

Led and motivated a multicultural team of professionals to complete strategic planning, administer budgets, and manage office functions reporting directly to the owner. Developed and expanded new business with local, national and international leisure and business travellers, consistently increasing room, meeting, conference, and food and beverage sales. Resolved complaints and settled disputes with employees, guests, and clients in professional manner and instigated standard operating procedures for same.

KEY ACCOMPLISHMENTS:

★	Increased sales by 75% in the first year and 25% in the second year by executing innovative marketing strategies including developing a fully responsive website and new online marketing and sales channels
★	Built a top-performing international team, effectively recruiting, monitoring performance, and providing feedback to decrease complaints and improve employee satisfaction
★	Facilitated hotel client star upgrade and expanded customer base through the construction and fit-out of restaurant, lobby bar and store after analysing customer profile and feedback, all within tight budget and time constraints

Digital Sales and Marketing Manager

Elit Languages

Founded and established a linguistic consultancy, developing organisational and administrative structures, pricing and financial systems, and marketing and advertising strategies. Recruited and managed a team of professionals to provide high standards of customer service.

KEY ACCOMPLISHMENTS:

★	Achieved a 300% increase in sales following a marketing campaign that focused on customer referrals and pay-per-click (PPC) online advertising offering free trials, with a dedicated landing page and analytic
★	Utilised modern teaching methods such as e-learning and team learning
★	Exited company following successful sale

Managing Director

EF English First

Managed and coordinated field and office including recruiting, training, and monitoring staff performance. Planned, delivered, and assessed program curriculum and administration processes, and coordinated nationwide activities of affiliated school partners.

KEY ACCOMPLISHMENTS:

★	Increased number of preschool customers by 50% by implementing online marketing strategies
★	Expanded corporate client base 35% through a new business client program
★	Established new revenue stream that increased business 25% by expanding language services

Business Development Manager

Steam Plant Engineering Services Limited

Maintained, audited, and reviewed company procedures and technical specifications, also prepared budgets and negotiated contracts. Developed and implemented health and safety procedures and training programs for 150 staff members.

KEY ACCOMPLISHMENTS:

★	Implemented and administered LAN and WAN computer networks between office and remote sites
★	Achieved ISO 9001:2000 certification by sourcing certification and consultants, gaining commitment from all levels, preparing documentation, and training and auditing staff
★	Submitted winning bid on £1.5 million BOP Ballylumford CCGT
★	Achieved 0 injuries (LTI) yearly by implementing effective and efficient training programs

Entrepreneurial and innovative, I am an executive with extensive business development, marketing, and administrative experience, credited with achieving sales targets and corporate goals in competitive markets.

As an analytical professional, I am skilled in identifying new business opportunities, motivating multicultural teams, and cultivating long-term client relationships to improve customer loyalty and expand sales.

My previous experience includes establishing and selling a successful start-up and encompasses the engineering and computer industries. Overall, I am a collaborative communicator, focused on building relationships and promoting cooperation across business lines to drive positive change and comprehensive business development approaches for enhanced profitability.

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