Center Parcs UK & Ireland

Responsible for the operation of the 6 villages in the UK and Ireland as well as the central leadership teams for Leisure, Aqua Sana Spa, Food Beverage & Retail and Service Development; as well as Housekeeping Operations. 
Over 10,000 team members across the villages with over 2.5m guests per year.
Member of the Operating Board and various Steering Groups and Project Boards. Chair of several Senior Management Forums covering a wide range of disciplines and business areas.
A qualified coach from Henley Business School.

Chief Village Operations Officer ( previously Operations Director )

Director of Village Operations

Responsible for Elveden, Longleat and Woburn villages - member of support team pre-opening and transitioning into business as usual.

Regional Director

Corporate/Group responsibility for Leisure/SPA, Guest Services, Retail, Security, Operational Marketing and Village Revenue Management. Sponsorship and Management of various company-wide projects.

UK-Group Operations Manager

Bupa

P&L management of 2 Hospitals and member of two Hospital Boards - Financial Performance, Service Standards, Staffing and Marketing of the Hospitals. In addition, acting as the internal and external Lead for the business, including governance and compliance.
Led two hospitals through a consultation process as a result of a sale.

Hospital Director

Eurostar

Responsible for the operations of both Waterloo and Ashford International Passenger Terminals. Member of the UK Executive Team.
Held number of  other management roles at Eurostar: Terminal Manager, Duty Manager and Customer Services Manager. Was a member of the team which helped set up and deliver the new service on the opening of the channel tunnel in 1994. Then helped lead the development of the service through the first 8 years of operation.

Head Of UK Customer Service & Terminals

Heathrow

Performed Immigration duties both on arrival and post entry to the UK, including a 6 month secondment to Home Office Asylum Division. It also allowed me to meet people from virtually every country in the world…

Immigration Officer

Royal Air Force (RAF)

Flying Officer RAFVR 1992-1995

4 years at Lossiemouth in both Station and Jaguar operations at the time of the 1st gulf war. Loved playing for both the station and local football teams.
Then spent 3 years as a part time officer at RAF High Wycombe before the full time job took over.

Assistant Air Traffic Controller/Flight Operations

Scottish Road Services - NFC Group

Coordination of a fleet of 25 transport vehicles distributing food (nestle products) across Scotland. Route planning and vehicle compliance with transport regs were the key areas.

Traffic Clerk/Management Trainee

25 years senior management experience with 3 excellent companies renowned for service and quality, spanning Leisure, Healthcare and Transport & Travel sectors.
Led very large and diverse teams through major change, service and business growth, plus significant organisational redesigns and modernisation.
Multi projects and evidence of progressing and developing senior members of the team through the business.
Been a member of several Operating Boards in different sectors, all of which are highly regulated.
Regular and extensive multi-agency working across various sectors.
Additionally, a qualified coach with extensive experience of crises and incident management on all scales.

Sport and part-time MC are just a couple of my other interests.

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