Abnormal Security

Director, Customer Support

Manager of Support

L2 Support Team Lead

Technical Customer Success Manager

Proofpoint

Pre Sales Support Engineer

Barracuda (NYSE: CUDA)

Lead Support Engineer

About the Company
Barracuda Networks Inc. offers industry leading products for three distinct markets. As the worldwide leader in content security appliances, Barracuda Networks offers products that protect organizations from threats over email, Web, and IM. With a strong security heritage, Barracuda Networks offers networking products that improve application delivery and network access with SSL VPN, Internet link load balancing, and server load balancing product lines. Finally, Barracuda Networks offers world-class solutions for backup and data protection that include message archiving, backup software and appliances, and offsite backup services.

Tier 2 Tech support Engineer

About the Company
Barracuda Networks Inc. offers industry leading products for three distinct markets. As the worldwide leader in content security appliances, Barracuda Networks offers products that protect organizations from threats over email, Web, and IM. With a strong security heritage, Barracuda Networks offers networking products that improve application delivery and network access with SSL VPN, Internet link load balancing, and server load balancing product lines. Finally, Barracuda Networks offers world-class solutions for backup and data protection that include message archiving, backup software and appliances, and offsite backup services.

- Support all Spam & Virus Firewalls units from models BSF100-BSF900 and Barracuda Email Security System (BESS) 
 and Barracuda Back up Servers.
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 50 cases in any given 
 week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 
 100% marks in all categories including communication skills, listening skills, problem resolution and 
 politeness.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve
 productivity. 
- Here at Barracuda Networks I learned to have a solid understanding of SMTP, HTTP/HTTPS, SSL, DNS, TCP/IP, OSPF Routing, DNS/DHCP, LDAP Directories and 
 (Open LDAP, Active Directory), Proxy Servers, Firewalls. As well as a solid understanding of Network Administration, 
 Windows Server Operating System, UNIX, Linux
- Work on backing up data from network file systems including CIFS (Windows), SSHFS (Mac and Linux/Unix) and NCP 
 (Novell).- Work with Backup agent software is included with the Barracuda Backup Service to capture System State

Tier 1 Tech Support Engineer

- Check and inspect over 45 different units and parts.
- Read and Follow blueprints to match all units. 
- Perform GUI tests on every unit.
- Fix any quality or testing issues.
- Maintain all units’ records and daily counts.
- Ran Build, Post builds, QA, Repair and RMA’s.

QC/QA Technician

- Assemble electronic parts and units.
- Follow all instructions and company policies. 
- Use different hand power tools to create parts and units. 
- Solder up to 9 cables per unit.
- Maintained safe work environment.

Manufacturing Technician

Microsoft

- Provide customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.     
  Customized solutions to ‘new’ purchasers that meet their needs and exceed their expectations.
- Engage, Educate, Excite, and Empower both customers and team members alike.
- Performing Phone Activation
- Completing sales transactions with POS
- Collaborate with corporate and field team members in the development of the necessary tools and programs         
  that will lead to long-term relationships with elated customers.
- Personal train customers on how to use and work around  Windows Phone 7 and Microsoft Office programs     
  (word, excel, power point, one note, outlook)

Product Advisor

Global Supply LLC

- Shipping, receiving, and daily record keeping.
- Verified orders with outside vendors, delivery drivers, faculty, and staff alike
- Open/close warehouse and office (key and alarm code holder)
- Packaged UPS, FedEx and other freight packages

Shipping & Receiving Clerk

Mvp Arena

- Manage all soccer leagues and soccer activities
- Maintain all team fee records and files.
- Supervised all referrers and playing areas.
- Solved all and any soccer and facility problems.

Soccer League Manager

Bilingual (Spanish speaking) Cybersecurity specialist with over 10 years of experience specializing in email security, data protection, and pre/post sales customer support. 

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