National Debt Relief, LLC

Assist Operations Manager with managing timeline, communication, and deliverables of active projects within the department.

 Develop analytical tools/reports/dashboards and analyze data to discover trends within the department’s operations and agent KPIs using Excel. Use data-based insights to produce actionable business recommendations.

 Work directly with the Operations Manager to create weekly and monthly report for department performance; continually track progress on metrics and identify trends/outliers.

Operations Analyst

Client Communication and Support:

Provide excellent customer service via E-mail, SMS, and chat.
Answer client questions and address concerns related to the debt settlement program.
Proactively anticipate client needs and offer guidance to ensure successful program completion.
Build positive rapport with clients and maintain a compassionate and helpful demeanor.
Document client interactions clearly and concisely.

Account Management and Documentation:

Review and process client documents, including legal documentation for clients in litigation.
Upload client-provided documentation to the appropriate internal systems.
Utilize Salesforce or other CRM software to manage client communication and track progress.
Review and obtain settlement approvals from clients.
Escalate complex issues or concerns to team leaders or other departments as needed.

Compliance and Quality Assurance:

Maintain a high level of accuracy and professionalism in all communication.
Adhere to company policies, procedures, and productivity standards.

Client Success Specialist

Compassion International

My main tasks are related to evaluate the Letters between the sponsors and participants/beneficiaries and translate it from the native language of one to another.

Sponsor Donor Support - Letters Translator

Black Birch Group

My responsibilities in this position are related to:

Enter personal customer information into databases as collected upon forms or spreadsheets.

Review all data for errors and report unusual findings to management.

Collect and determine completed of all information before entering data into software programs.

Work following privacy guidelines as dictated by state and federal law.

Generate weekly and monthly reports regarding sales information or areas to be improved upon.

Ensure proper updates of required software and train new employees as needed on company processes.

Data Entry Analyst

Thryv

Sr. Service Specialist I

AloricaDR

As a customer service representative, my main goal during this process was to enhance the experience of the customers, providing the right information and help with any kind of inquiries related to their services, and make sure they're enjoying the full experience of the products and services we offer to them.

Customer Service - Chat Support

FH DOMINICANA 

My assignments in this position consist of updating the supplier database, either by acquiring new suppliers and managing the filling in of the documents required to enter them in the system or by requesting the filling of the forms and documents of suppliers already existing in the system. In the same way, request quotes to carry out purchasing processes as required by the department in cases of urgency.

Administrative Office Assistant

This time my assignments were to digitize all information related to the institution providers registered in physical forms. In the same way, create a database to work with suppliers in a more efficient and organized way, and evaluate their status, that is, if the documents to validate their status as a supplier were complete or up-todate, or not.

During this process my main task was to organize the files of the employees, and to simplify the management of the main file.

Human Resources Internship

ObjectLink

This time I collaborated in the assignments of evaluating the code of the web pages for internal surveys, and correcting the errors in it.

Junior Software Developer

My general assignments during this experience were to organize the information from the database of the communities with which the institution works.

Monitoring and Evaluation Intern

Motivated and responsible Data Analyst with years of experience interpreting and analyzing data in order to drive successful business solutions. Creatively finds solutions to problems by determining modifications for optimal use of organizational data. Highly analytical and process-oriented with in-depth knowledge of database types.

Taplio

Albert Shamir Galvá De Jesús's Linkedin Analytics

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