Lansweeper

Smb and Mid Market Account Manager

Lansweeper is an IT asset management software provider that helps businesses understand, manage, and protect their IT devices and network.
Managing IT is more challenging than ever. In IT environments, hardware, software, and users can be anywhere at any time, making them highly dynamic and complex.
The seemingly simple question of 'Who uses what' has become a significant challenge. It was this question that inspired Lansweeper and still drives us today. 
We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day
Lansweeper empowers IT heroes with accurate data and actionable insights about their technology estate

Enterprise Sales Development Representative

nextplay sales fellowship

Nextplay is an 8-week fellowship focused on helping talent from non-traditional backgrounds break into tech sales. The fellowship combines virtual classroom learning and 1:1 coaching to help prepare fellows for a career in tech sales.

- Selected in the top 3% of applicants to prepare high-potential individuals for a tech sales role in SaaS.
- Engaged in 100+ hours of training, project work, & assessments led by instructors from companies like http://Gong.io, Amazon, Salesforce, Zoom, Slack, LinkedIn, & more.

- Developed foundational skills around forecasting, account prioritization, time management, handling objections, market research, cold-calling, creating cadences, and qualification calls.

- Learned & practiced various sales methodologies, qualifying frameworks (e.g. BANT), and omni-channel communication across email, social, phone, and video.

- Tech tool exposure: Salesforce, LinkedIn, SalesLoft, Vidyard, Calendly, and more.

Tech Sales Fellow

HealthHelp

HealthHelp, a WNS Company, is a utilization management partner that collaborates with health plan leaders and providers to improve care and realize sustained cost savings

Managed and provided support to a team of 20 customer facing FTE including performance reviews, 121s, executing staff meetings and scheduling training; applied lean process improvement to increase productivity per hour by 112%.

Generated productivity reports to ensure staffing goals and customer SLAs are met

Develop, coach, and encourage staff and front-line leadership to boost performance and promote a customer-centric culture, reducing worker turnover by 15%.

Maintained 99.02% customer satisfaction rate



Coordinated with HR and recruiting to scale operations for business needs

Operations Manager

Sutherland

Provided support and coaching to 12 team members

Successfully managed a mortgage pipeline of 50-90 loans, including verifying all loan documentation.

Outperformed company average in achieving loan-processing turnaround time of 12 days or fewer (compared to typical 15 to 20 days).

Raised rate of identifying inconsistencies in loan applications and financial documents by 23%.

Operations Lead

Processed authorizations for healthcare services obtained from the VA or directly from Veterans,ensuring proper data entry and accuracy of authorization data

Contacted network providers to arrange, reschedule, or cancel appointments.

 Maintained 99% call quality average over a 36-month period

 Exceeded appointment scheduling quota by 30%.

Customer Service Team Lead

Hi!👋🏿  My name is Alcourtney (pronounced Al+Courtney)
I have over 7 years of experience in business operations & leadership. I recently made a career pivot into tech sales as an SDR. 

I'm an empathic analytical thinker who embraces challenges. I'm passionate about helping others and take great pride in my accountability; anything that helps me become a better person drives me forward.

 I come from humble beginnings and want to be a source of motivation for others to believe in themselves and go after their dreams.

It's been a long road that I'm proud to have taken. I'm looking forward to what the future brings!

If you want to chat feel free to reach out to me! I'm happy to connect.

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