Digicel Group

Owner P&L for Aruba, Bonaire & Curaçao market, steering operational team, service delivery, commercial strategy, bid management, credit collection and business marketing initiatives.
·  Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels;
·  Design, execute and drive strategic growth programs by steering multi-disciplinary teams;  
·  Develop, validate and track annual budgets;
·  Accurate forecasts on all business product revenue lines; 
·  Operational effectiveness and customer-first focus;
·  Increase staff effectiveness by recruiting, selecting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions;
·  Performance management of a team Head of Sales, Business Account Managers, Service delivery, Sales support and Customer experience, Credit collection; 
· Coach team on different selling techniques and business prospecting to feed pipeline and customer experience;
·  Package, design and presenting business solutions to customer needs; 
·  Operational focus and successfully driving new product launches & commercial strategies; 
·  Manages and owns service delivery, driving ‘customer first’ experience; 
·  Drives sales growth across business segments / larger clients; 
·  Building company image by collaborating with customers, government and employees; 
·  Representing the ABC market as the B2B head at business events; and grow and drive NPS.

Head of Business (Aruba-Bonaire-Curaçao)

MetaCorp

Provide for planning, organizing, leading and control of all tasks and activities with major impact on
the value-adding business streams of the subsidiary companies, increasing revenue, and foster sustainable growth, whilst maximizing profit on CURACAO, ANTIGUA, ARUBA, BAHAMAS, BARBADOS, BONAIRE, DOMINICA, GRENADA, GUADELOUPE, GUYANA, JAMAICA, MARTINIQUE, NETHERLAND, ST. KITTS & NEVIS, ST. LUCIA, ST. MAARTEN, ST. VINCENT. 

Increased sales growth rate by 25% on Curaçao and 7% on other territories. 

Responsibilities:
• Management of internal and external strategic issues and opportunities. 
• Develop and implement commercial strategies according to company goals and objectives aiming 
to accelerate growth. 
• Conduct market research and analysis to create detailed business plans on commercial 
opportunities (expansion, business development etc.)
• Understand the requirements of existing customers to ensure their needs are being met
• Act to acquire new customers and manage client relationships (new and existing)
• Collaborate with and coordinate diverse teams (marketing, sales, customer service, production.)
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for CEO
and group senior management
• Assist in setting financial targets and budget development and monitoring
•  Overseeing Logistics and distribution. Finished goods warehousing, delivery on time and at a good cost. 
• Overseeing supply chain and logistics ensuring cost-effective purchase of all materials, quality control and compliance.

Commercial Director

Flow Business

Responsible for the SMB market:
1. Overall accountability for the market SMB Segment P&L. 
2. End-to-end execution management of the SMB value proposition for the specific market, 
following the consistent C&W methodology
3. Management and oversight of the entire go-to-market lifecycle: CVP Ideation, Creation, 
Customer Base Segmentation, Brand/Media/Comms, Sales, Care
4. Accountability of the go-to-market activities to ensure successful execution of business 
operations, holding workstream owners accountable (local governance, operating model)
5. Establishing strategic project management across workstreams
6. Conduct customer base management segmentation and launch targeted campaigns to drive 
value within the base (cross-sell, up-sell) to drive overall Average Revenue Per Customer. 
7. Oversight of sales performance across DC markets. 
8. Building a customer centric operating model, defining customer experience initiatives to drive 
NPS and overall customer satisfaction and reducing churn
9. Development, ownership and weekly tracking of business KPIs

Ad Int. SMB Service & Market Manager

1. Generate a robust understanding of businesses across the Dutch Caribbean in the business-to-business (B2B) side.
2. Understand the current state of business, challenges and opportunities.
3. Work closely with key stakeholders across the organization to collect and synthesize data as required, including working with central Business Operations team to facilitate the required reporting for key meetings.
4. Identify synergies across each group, and focus on developing activities to drive goals.
5. Help develop and define the strategic vision and narrative for use in stakeholder communications.
6. Support the collection, consolidation and analysis of key information across CWC to improve the reporting insights and decision-making
7. Help define specific management reporting requirements and metrics.
8.Support and facilitate company culture change through team building initiatives and programs
9.Build relationships with key stakeholders within CWC and leverage those relationships to support the success of the local business
10. Generate robust understanding of the strategic direction of CWC and leverage that understanding to enable the development of the local business
11. Support with leadership presentations, meetings, and team development initiatives (i.e. SLT, Offsite, etc.)
12. Serve as a ‘sounding board’ to the B2B Director Dutch Caribbean for new ideas and initiatives

B2B Manager Of Business Operations

Leading a team of seven professionals to achieving objectives for the Eastern Caribbean region's business markets. Responsible for the execution of sales strategies, KPI obtainment, forecasting and P&L. Successfully ran ARPU growth (YOY) 20%. Maintained oversight of and acquisition of $5 million in gross revenue annually. 

My roles and achievements included:
1. Acting Chief Commercial Officer, Regional Director Sales & marketing (B2B), Acting Manager Residential market (B2C), Acting Manager Customer Service & Relation, Deputy Director B2B Dutch Caribbean, and Team Lead Management team EC.
2. Commercial Lead (Network/system Migrations)
3. Monitoring the net income after expenses of all business products. 
4. Developing and execution of the marketing- and accounts plan/strategy. Alignment of targets set with the ones of Service Market Manager and Service Market Developer.
5. Managing decisions on budget | Classification of quality and sales targets | Products | Price adjustments | SLA’s with external outlets | Content of bids | Contents of the insurance sales and service contracts to a certain fixed amount | Content of opinions and proposals to improve sales | Deployment of personnel.

Regional Director Sales and Marketing (B2B)

United Telecommunication Services (UTS)

• Acting Section Manager Pricing 
• Developing and managing all products/services process and pricing in billing systems. Advisor Commercial team on possibilities and constraints within the systems architecture, products and prices.
• Performed architecture function solutions by defining/designing in the context of large projects or initiatives. Including coordination with domains architects and driving the impact analysis/design work across technology areas in alignment with the Technology Architecture Governance Process (TAG) with as objectives. Ensure the best technology solutions are implemented/maintained to meet the business requirements and in an appropriate time-to-market condition

Senior Pricing Analyst (Acting Manager Pricing department)

• Established and maintained relationships with CEOs, CTOs, CIOs and other senior leaders from (top-secret) businesses/institutions (and government).
• Prepared proposals negotiated price and other terms, closed deals and led account implementation.
• Account plan development large, medium, and small customers.
• Exceeded quotas by 125% YOY in collaboration with Sales Associate.
• Taking independent decisions on: The use of budget (within accounts plan) | Content of bids | Ensure sales and service contracts are within process and procedures.

Senior Account Manager

Fortis Prime Fund Solutions

• Relationship/Project Manager for two key processing departments. Liaised between four territories (Dublin, Cayman Islands, Curacao, and Asia) Accounts executives, operations and systems areas for problem resolution and proactive process improvements including end-to-end new products management system, development/enhancements. 
• Oversaw end-to-end development/testing of account opening/tax reporting, which will result in increased revenue to the company.
• Mediated processing disputes between accounts management offices and operations/systems departments.
• Managed business/functional requirements and testing for new systems development for New Accounts and Tax Reporting processing.
• Established expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.

International Information Technology Project Coordinator

University of the Dutch Caribbean

• Teacher Database design
• Teacher Big data fundamentals

Professor

Centrale Hypotheekbank N.V.

Oversaw and coordinated technology direction and strategy, process, and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. Provide daily support of individual computers and staff. Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints:
• Facilitated server builds and network configurations, including migration to a virtual environment.
• Defined, documented, and published all IT policies, procedures and standards.
• Led disaster recovery project and network architecture re-evaluation.
• Successfully implemented a new system for mortgage management in support of the multiple variants of mortgage products and strategy.
• Managed a team of three information technology offshore resources.

IT Manager & Database administrator

CMG Telecommunications

Worked closely with clients to analyze IT system requirements, client’s information technology needs and their resources to plan IT projects and fulfill client’s expectations.
• Developed IT system specifications (Functional design) after evaluating customer's nature of work and business volume.
• Assisting customer managing their IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management.
• Managed business/functional requirements and testing for new systems development

Information Technology Business Consultant

Getronics

• Managed functional/Designer Electronic Document Management System (EDMS)

Designer UML

TNO Buildings & Infrastructure

• Developed IT system specifications (Functional design) after evaluating customer's nature of work and business volume

Information Analyst

☆ Strategic leader and entrepreneur with a successful background building and leading top performing teams focused on exceeding goals in the areas of sales, marketing and sport.
☆ Strong communicator and cultivator of key relationships with all levels of personnel, clients and executive managers.
☆ Big picture thinker, talented and driven to impact bottom line while ensuring staff compliance with quality of service, procedures and regulations.
☆ Skilled provider of training, guidance, and motivation that result in the retention of top performing people

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