Planet

- Contributed to a highly technical, public-facing support organization, maintaining a 98% Customer Satisfaction score for 10 consecutive quarters, handling an average of 80 high-touch tickets per month.
- Guided Partners, Customers, and Customer Success by intuitively
troubleshooting problems, achieving successful results by interfacing with screenshare sessions, presentations and email across more than 2500 Zendesk tickets for all of Planet’s products.
- Pioneered the inaugural Designated Technical Support Engineer role for Planet, managing a customer ACV of over $10 Million.
- Authored 140+ Jira tickets and consistently advocated for “the Customer,” providing feedback as their voice to internal teams, enhancing the quality of Planet’s products.
- Contributed to weekly internal updates as the Subject Matter Expert for Planet’s Fusion, Hyperspectral, and Planetary Variables
teams.
- Lead weekly team ticket meetings, coordinating troubleshooting efforts for Planet’s customers across timezones.
- Maintains availability for bi-weekly on-call support for Premier Customer support, ensuring responses within 30 minutes.

Technical Support Engineer

G2 Integrated Solutions

• Developed and maintained AGOL web applications
• Automated and connected to various REST services, including ESRI map and feature services as well as Socrata APIs, writing Python scripts and using model builder.
• Connected with stakeholders to develop collection methodology and to track and maintain up-to-date 
data for current and future projects and conflict detection.
• Created ArcPro project files and maintained ArcPro group permissions to decrease onboarding time for additional resources during critical project deadlines.

GIS Specialist II

Insight Global

• Executes and processes preventative and corrective maintenance requests using SAP.
• Follows reference material and established protocols while communicating with supervisors and field specialists to maintain service of equipment.
• Ensures the financial accuracy of corrective and preventive maintenance orders.
• Data validation and quality control for thousands of records within a PODs-based data pipeline and SAP database. 
• Handling of special projects as assigned.

Tech Consultant I - Asset Strategist

SynchroNet Marine, Inc.

• Designed unified brand and theme for a website launch
• Created creative brief to communicate design expectations and negotiated website design contract
• Coordinated in-house technology demands for front and backend user experience

Web Design and Marketing Intern

Pitch and Match

• Organized Pitch and Match, a pitching event for six socially and environmentally minded start-ups and a guest panel of investors from banks and venture capital from around the Netherlands

• Led a team of four students to create a successful pitching competition in a period of several months

• Promoted and grew a network of social entrepreneurs and investors through online social media, word-of-mouth and network partnerships across Europe and Africa

• Created posters, flyers, and a online promotional strategy

• Secured sponsorship from KPMG, Seeds Investment Bank for event funding and a business workshop prize for Marieke den Nijs and Enviou, the winner of the event

• Donated event profits to StudieTrust, a non-profit, which supports disadvantaged South African students

Organizer/Promoter

San Francisco State University

• Maintained campus-wide plant, building and fire safety system ArcGIS geodatabases

• Verified accuracy of existing GIS data via groundtruthing with GPS and comparison of CAD data

• Created 3D building layouts using ArcScene with topology and integration of CAD data

• Trained incoming employees to become proficient with ArcGIS

GIS Analyst

• Assisted 14 Professors with preparation of course materials by printing assignments, emailing students, professors and visitors, organizing instruments and transporting instruments

• Answered student’s questions about the Geography Department, course selection and curriculum

Volunteer Map Librarian

Diablo Custom Publishing

• Assisted in maintaining 90+ Mac and Windows workstations with current design, operations, accounting software and operating systems

• Built a capital asset database of telephony, displays, computing and related technologies with specifications and serial numbers

• Used an in-house help ticket system to solve personal computing problems and assisted with weekly tape backups

I.T. Network Assistant

As a multi-year Silver Stevie Award-winning Technical Support Engineer, I bring a rare blend of customer empathy, technical acumen, and strategic insight to every interaction. With over 4 years of experience supporting global SaaS customers at high-growth, mission-driven companies like Planet Labs, I’ve built a career at the intersection of cutting-edge technology, customer success, and business impact.

My background spans GIS, spatial analytics, data pipelines, and cloud workflows giving me a holistic view of how businesses operate and scale. I thrive when partnering with Sales and Customer Success teams to unlock strategic value for customers—something I’m excited to deepen in a Sales Engineering role, particularly in AI-first, revenue-driven organizations.

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