Customer.io

Customer Success Manager

Uscreen

- Managed a book of 150+ Enterprise customers worldwide with an ARR of over $2mil. 
- Full onboarding to customers on the use and benefits of our Web and OTT Platforms
- Management of external and internal stakeholders including product, engineering, and support
- Promote renewal/expansion/retention and results in synergies with our best customers
- Using expert product knowledge to define value for our customers working directly with our technical engineers and marketing team to innovate unique solutions
- Setting quarterly OKRs to track progress, create alignment, and encourage engagement around our team and individual measurable goals

generation adidas international

- Influence Markets: USA West Coast & Canada
• Lead market research and product´s review, including preparation of 15+ new programs
• Lead the annual market sales analysis and definition of the projected target goals of $1.5 Million
• Manage the annual budget assigned for business development and sales purposes 
• Nurture and manage all market partner´s contractual relationships for 150+ clients
• Responsible for 15% of the total company annual revenue

Global Business Development Manager

- Influence Markets: EMEA Region
• Create and execute programs within budget restrictions for +15 international programs
• Develop and implement annual sales target goal of $1 Million Revenue
• Successfully identified, negotiated and execute partnerships with +80 clients
• Generate and manage commercial relationships with 25+ countries
• Responsible for 10% of the total company annual revenue

- Operations
• Develop special programs across Europe including Russia’s World Cup 2018 and Euros 2020.
• Budgeting, logistics, sponsorship and communication management for +20 international clinics
• Project coordinator for over 30 programs including team travels, coaching courses, tournaments and International clinics in 15+ countries

Global Business Development & Operations Manager

- Influenced Markets: Australia, EMEA, North-Central-South America (Latin Accounts)
• Key Account Management and Sales Manager for 15+ countries
• Lead the annual market analysis per region including target goals and quota
• Generate and manage commercial relationships
• Responsible for 7% of the total company annual revenue


-Project Management
• Team travel, Individual training programs, coaching courses, Tournaments, and International Real Madrid Foundation clinics.

Global Sales Representative

St. Louis Scott Gallagher

- Fast Footwork Skills
- Dribbling Moves & Fakes
- First Touch & Receiving
- Short Passing
- Long Passing
- Heading
- Shooting Techniques
- Speed, Agility, Quickness & "Soccer Movement" Training


Age Range: 8-12

SLSG Soccer School Technical Staff

•	Assisted in the planning and implementation process for St. Louis Scott Gallagher summer program
•	Helped manage the registration process for programs and events
•	Coordinated programs specific correspondence with staff, coaches, volunteers, and clients
•	Helped with developing content and scheduling for the 2014 Summer Evaluation Forms
•	Assisted SLSG with other general initiatives/programs/events
•	Participated in weekly and daily meetings
•	Helped develop a summer curriculum for trainers 
•	Entered contact information into contact management systems
•	Taught relevant skills, techniques, and tactics
•	Monitored and helped enhance performance 
•	Undertook administrative tasks
•	Assisted sports promotion and development
•	Maintained Google Docs, Sheets, and Slides that referred to web-based editor which created, edited, and shared Google documents

Summer Internship

Soccer STL MO

•	In Charge of Business Development & Marketing Execution
•	Develop a system of accountability for transactions within budget parameters.
•	Responsible for budget oversight of all budgets assigned.
•	Administer and monitor established contracts with service providers. Negotiate competitive bids from prospective vendors and suppliers.
•	Oversee equipment procurement.
•	Field Distribution
•	Players Distribution based on group age, skills, and number of sessions
•	Sponsorship opportunities and contracts
•	Develop and review recommendations regarding short-term and long-range programs and projects.
•	Clarify and resolve complex problems spanning multiple areas.
•	Research and develop new initiatives, technology to improve service, enhance revenue, and realize system wide opportunities.
•	Provide guidance and leadership to all staff to execute successful tasks 
•	Manage Sports Marketing & Digital Media
•	In Charge of Camp Management & Customer Services

Director of Operations for the Real Madrid Foundation Clinics in St. Louis, MO, USA.

Unique Creations Company, Inc

-Meeting and retaining existing clients
-Acquiring and establishing new business accounts
-Attending business meetings for product knowledge, sales training, development, networking, etc...
-Planning and leading for team members while partaking in job training exercises for human resources experience and team management
-Event planning

Account Executive

Lindenwood University

-Sell parking Decals.
-Clean up the office.
-Answer calls and emergencies.

Security Office Assistant

St. Theodore Soccer Camps

>2012/2013/2014
-Teach soccer skills and abilities to kids.
-Teach good behavior on the soccer field.
-Motivate kids to keep practicing soccer.

Manager / Head Soccer Coach

FoodMan

-Maintain clean the cafeteria.
-Serve food to students.
-Wash dishes.

Kitchen Porter

Children Campning Los Cortijos

Working in a camping with children doing all kind of activities to entertain them. Taking care of 15 children for a month.

Children Guide

Experienced Customer Success Manager with a  demonstrated history of working in the SaaS industry. Focused on consulting/advising to solve complex customer problems creatively. Expert on executing/implementing customers´ journey map meeting specific timelines for their business.

Taplio

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Taplio

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Alejandro Casas Da Silva's Linkedin Analytics