Lithia & Driveway

F&I Manager

Sales Consultant

Argo AI

At Argo AI, we’re reimagining the human journey. We’re self-driven engineers, strategists, product managers, and more—from over 50 countries—coming together for one mission: to make the world’s
streets and roadways safe, accessible, and useful for all.

I joined Argo as a Test Specialist and was promoted after around 10 months to be the team lead and
managed a team of 20 specialists.

This included planning and executing test and road operations programs for autonomous vehicles, managing performance goals, creative problem-solving, and advising engineering teams on performance.

We maintained a 10% higher-than-average global NPS and I managed multiple process improvement initiatives that increased our mission efficiency and reduced operational needs.

Autonomous Vehicle System Test Manager I

Grafton Furniture

Improved and organized company brand by developing strategic and targeted marketing plans, management of vendors, social media, development of corporate messaging, Customer Success program, KPIs, and budgets.

Key Accomplishments:
- Increased 5% new customers by completely redesigning the company brand including standardization of brand books, optimization of the showroom, and development of brand guidelines.
- Increased online furniture sales by 80% by revamping the company website.
- Optimized marketing ROI while slashing expenses by 80%.
- Increased Alexa ranking by 2.58 million with innovative web and social media experience.
- Created a digital asset database from scratch which included designing a new process to showcase finished pieces and hiring external vendors and agencies to create quality digital assets.

Marketing Manager

Empresas Noffra

We are a company dedicated to the commercialization of automotive spare parts with a history of more than 30 years, specialists in the electrical line, alternators, starters, and components, with a development in the main categories of the national and international market such as braking systems, suspension, motor parts, universal products, and spare parts for heavy machinery.

I was promoted to manage commercial marketing and sales strategies for the MX1 and Heavy Duty categories which included the development of promotional needs for clients, managing price positioning relative to competitor strategies, launch and management of campaigns, and maximizing the ROI of various promotions.

We reduced our 5-year overstock to a healthy 6-month supply, increased sales by 30%, launched company promotional processes, relaunched 3 different brands, and reduced Churn to less than 10%.

Heavy Duty Marketing Category Manager

I joined Empresas Noffra and implemented marketing and advertising campaigns by developing and analyzing sales forecasts, preparing marketing strategies and plans, and developing promotional
presentations.

I bridged category gaps by creating additional inventory awareness, market research, and constant product characteristics and evaluation.
I optimized our pricing process, developed inventory classifications, and optimized the commercial proposal process internally which led to my promotion.

Corporate Marketing coordinator

UNICEF Spain

•	Performed Cold calling sales and exceeded sales budget by 10% in the last fundraising campaign
•	Coordinated sales team activities
•	Trained new sales members 
•	Selected new potential sales zones

Fundraiser Team Leader

Alcaldía de El Hatillo

Designed, directed, and executed Customer Service high-performance strategies program. 
Responsible for the organization of the workshops and their proper implementation.

Key Accomplishments:
Increased 10% Net Promoting Score.
Established Customer Service Procedures.

Customer Service Consultant

Medtronic

Utilized data analysis to optimize hospital bidding results and improve commercial proposal success rate by approximately 10%.
Developed and executed data-driven newsletters to increase engagement and conversion rates by 5%.
Assisted in the successful launch of 2 new products, resulting in an increase in revenue by 5%.
Organized and coordinated events and meetings, resulting in increased brand awareness and customer engagement.
Managed the CareLink Spain Hospital Network, resulting in an increase in network membership by 35% and a 40% increase in sales through network referrals.
Assisted sales representatives with market research, lead generation, and proposal development resulting in an increase in closed deals by 20%

CRDM Marketing Graduate Intern

Sigma Dos

• Successfully executed the Restaurants and Hotels Industry market research Study in Venezuela for the Italian Institute for Foreign Commerce (ICE).
• Developed media and product questionnaires for Target Group Index survey of Kantar Media Research in Venezuela.
• Assisted in the implementation and coordination of the research methodology 
• Responsible for the analysis of quantitative and qualitative results. 
• Implementation, technical support, and customer service Kantar Media Research’s Choices 3 (Software as a Service)

TGI Analyst

Customer Success Manager with a results-driven and collaborative approach. Bilingual in English and Spanish, providing tailored strategies that exceed expectations and drive measurable results.

► Increased time on mission efficiency by 31.97% and operating results by 30%
► Increased online sales by 80% by revamping the company websites
► Reduced Churn to less than 10% by creating and developing the Key account management division and Customer Relationship Management process

Specialties: Customer Success, People Leadership, Communication, Metrics and Reporting, Marketing Strategy, Staffing Strategy, Customer Retention, Data Analysis, and Organization.

Looking for an amazing Customer Success Manager? Contact me at alejandro.bartoli@gmail.com

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