AllSaints

• Leading the store team to deliver financial targets and goals – driving sales by empowering the team
• Daily reporting of KPIs and utilizing data to improve store profitability and team sales
• Hiring and training a full team, while also working with existing team members to further develop and upskill their capabilities
• Scheduling and payroll submission
• Execute monthly floor plans (visual merchandising)
• Receiving and sending out inventory
• Leading audits for profit/risk protection, identifying areas of opportunity and strategizing plans for improvement
• Building clientele and ordering/receiving for clients
• Deescalating customer disputes
• Working with members from other brands and departments to ensure customer satisfaction across the department store
• Relaying information back to other stores and corporate

Store Manager

Floor Manager

A.P.C.

• Building clientele and ordering/receiving for clients
    • Receiving and sending out inventory (RLM)
    • Opening and the closing store
    • Responsible for cash deposits, safe counts
    • Daily reporting of in-store sales (UPT and other KPIs)
    • Product knowledge on vast amounts of fabrics, weaves, techniques used to create the product
    • Relaying emails back to clients, other stores, upper management

Keyholder

Dolls Kill

• Evaluating employees
    • Managing employees and their breaks on the sales floor
    • Opening and the closing store
    • Responsible for cash deposits, safe counts, overseeing shift change cash counts
    • Daily reporting of in-store sales (conversion rate, UPT, AUR, and other KPIs)
    • Deescalating customer disputes
    • Responsible for sending clothes back to warehouse
    • Relaying emails back to RetailOps, HR, and payroll specialist

Buffalo Exchange

• Hiring and training employees
    • Managing employees and their breaks on the sales floor
    • Evaluating employees
    • Taking part in store meetings
    • Opening and the closing store
    • Visual Merchandising
    • Buying clothing from customers/selling clothing
    • Responsible for cash deposits, safe counts, overseeing shift change cash counts
    • Daily reporting of in-store sales
    • Deescalating customer disputes

Associate Manager

American Apparel

• Opening and closing the store
    • Managing employees and their breaks on the sales floor
    • Organizing back stock/scanning the floor
    • Responsible for cash deposits, uploading sales to Intranet, safe counts, shift change cash counts, closing batch for credit cards
    • Store inspection and maintenance, e.g., requesting maintenance and repairs with third-party contractors
    • Daily reporting of in-store sales (conversion rate, UPT, AUR, and other KPIs)
    • Escalating problems as necessary to Retail Operations
    • Deescalating customer disputes .

Assistant Manager

LUSH FRESH HANDMADE COSMETICS North America

• Opening and closing the store
    • Managing employees and their breaks on the sales floor
    • Cashiering 
    • Responsible for cash deposits, uploading sales to Headquarters
    • Responsible for sharing knowledge and training new and current employees on campaigns, products, company service, and the company
    • Providing excellent customer service

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