Google

Customer Engineer - Chrome for Enterprise

VMware AirWatch

•Manage enterprise customer relationship with customers from various verticals including healthcare and government
•Discover business initiatives and develop business strategies
•Design and develop solutions to customer requirements using AirWatch & VMware products
•Act as liaison and between the support, development, QE and other internal teams and the customer
•Document customer requirements and work with internal teams to develop new features and bug fixes
•Maintain functional and technical knowledge of AirWatch & VMware products and offerings

Technical Services Manager

Boeing

•	Build out and manage the Boeing enterprise MDM solution based on AirWatch by VMware
•	Set up policies based on Information Security requirements to secure the Android and iOS platforms deployed in the Boeing enterprise
•	In charge of first ever industry implementation (NMEC - Native Mobile Email Client project) where an MDM automatically deploys and configures Samsung KNOX container, installs and configures certificate authenticated Pulse Secure VPN, applies a KNOX wide PAC based proxy and configures certificate based authenticated native Active Sync connection; all from an enterprise certificate authority and with minimal user interaction.
•	Daily interaction with vendors including Samsung, AirWatch and Pulse Secure to work out integration bugs and define and test custom features developed by the vendors
•	Closely work with internal customers to tailer secure solutions for factory

AirWatch MDM Product Manager

•	Support CAS customers to deploy cloud solutions 
•	Create test scripts for various components deployed in the cloud
•	Engage customers to gather testing requirements
•	Integrate three different COTS tools to create an automation testing platform

Cloud Testing Analyst

•	Engaged customers across the enterprise to gather requirements for mobile solutions 
•	Evaluated, selected and implemented mobile device management (MDM) solutions
•	Analyzed, diagnosed and resolved issues with mobile device management solutions (VMware Airwatch and Citrix Zenprise) and mobile email solution (Good for Enterprise application)
•	Tested devices and applications as part of Android Enterprise Pilot
•	Reviewed and corrected documentation as part of Red Team for a major RFP on mobile back end and cellular contract

Enterprise Mobile Solutions Analyst

•	Set up, maintained, improved and upgraded various server applications including SharePoint, Spotfire (data visualization tool) and MediaBin (content management tool)
•	Worked with development teams from Russia and India to deploy custom code in the Boeing environment.
•	Helped architect the IT infrastructure for a new multi-million dollar customer engagement facility in Tukwila, WA

Versatile Technologist

Denali Advanced Integration

•	Provided IT support for Executives including software and hardware troubleshooting, configuration and hardware migration
•	Created and configured accounts for new employees across the company
•	Troubleshot software and hardware computing issues for multiple office and clinic locations in downtown Seattle, WA

Systems Access Analyst & Desktop Support Technician II @ Swedish Medical Center

RMS Computer Corporation

Part of the hardware refresh team; set up, replace, maintain computers on the Boeing network

IT Technician

Wipro Technologies

Part of the XP-Roll-Out Project team; improved proposed roll-out method by cutting operation time by >50%; Image new computers; add them on Active Directory; shipping/receiving of new computers

Workstation Admin @ Neiman Marcus

University of Texas at Dallas

Provided technical/maintenance support for the wireless network covering the campus apartments
Helped provide basic support for iPhone, including email and wireless.
Troubleshoot computers including network setup and virus removal.
Supervise a computer lab – PCs, Macs, Sun workstations; maintain an adequate working atmosphere in the lab; provide technical support for computer users

Network Technician, Help Desk Support Specialist & Computer Lab Assistant

Fry's Electronics

Troubleshoot computers for hardware and software issues; repair and build computers; reinstall operating system and clean for viruses

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