Salesforce

• Analyze client business models as well as Industry trends & competitive data to advise 
on strategic technology investments.
• Help customers to connect with their customers In a whole new way. 
• Digitally transform companies In order to optimize processes and enhance the customer experience. 
• Develop ROI models to articulate strategic opportunities and present recommendations to customers

Account Executive

Kijiji Canada

Kijiji is the #1 online classifieds site in Canada and one of Canada’s top 10 most-visited digital sites.
They are a leader in helping users find and trade goods and services in their communities, including Autos, Real Estate and Jobs.
My main responsibility coming on board was to provide a strong foundation for their Jobs vertical’s in Canada to set them up for success to attain a greater market share.
This was achieved through building a strong framework internally, training/up-skilling, support teams, working alongside marketing & directly with Snr. management on developing a strong go-to market strategy.
Providing the organisation with a playbook for when they are working with their client’s on some of their biggest challenge's & then being able to provide relevant solutions.

Account Manager - Jobs

Indeed.com

Senior Account Manager

- The management of business portfolios specifically to clients operating in the North American Market, ranging from large to small businesses.            
- Strategically planning with clients so to ensure their hiring & recruitment success, with emphasis on PPC advertising and solution selling.        
- Ensuring the development and maintenance of on-going relationships through a mixture of cold calling, social networking, live demonstrations, continuous reviews, campaign analysis & face to face meetings.
- Financially targeted role, with quarterly targets contributing to driving company growth & revenue by up-selling current business, taking on new business at every opportunity.    
- Developing specifically targeted product emails to send out to clients to educate and inform of new products and services. These emails were later used throughout the organisation.    
- Working closely with individual clients, their recruitment teams & multiple contacts within the organization from CEO, to Marketing, Finance & Head of Departments on the company’s branded landing page on the platform, job descriptions, job application management, their hiring process & ensuring that they achieve their businesses goal and objectives.        
- Identifying areas where clients may have potentially missed opportunities, or could achieve better results through implementing my recommendations.

Account Manager

- The management of business portfolios specifically to clients operating in the UK & Ireland, ranging from large to small businesses.            
- Strategically planning with clients so to ensure their hiring & recruitment success, with emphasis on PPC advertising and solution selling.        
- Ensuring the development and maintenance of on-going relationships through a mixture of cold calling, social networking, live demonstrations, continuous reviews, campaign analysis & face to face meetings.
- Financially targeted role, with quarterly targets contributing to driving company growth & revenue by upselling current business, taking on new business at every opportunity.    
- Developing specifically targeted product emails to send out to clients to educate and inform of new products and services. These emails were later used throughout the organisation.    
- Working closely with individual clients, their recruitment teams & multiple contacts within the organisation from CEO, to Marketing, Finance & Head of Departments on the company’s branded landing page on the platform, job descriptions, job application management, their hiring process & ensuring that they achieve their businesses goal and objectives.        
- Identifying areas where clients may have potentially missed opportunities, or could achieve better results through implementing my recommendations.

Strategic Account Manager

- Managing & Developing Relationships with customers in assigned portfolio to achieve sales and income goal, retaining & growing business with existing customers and adopting an external focus on identifying opportunities with new to bank customer's.
- Anticipating customer needs & thinking innovatively to deliver highly compelling service propositions and position the bank as the primary one for choice of SME Business in the region.
- Navigating & leveraging the full suite of bank products, tools & services to deliver exceptional customer experience and advice, driving digital adoption and an Omni-Channel approach.
- Developing and maintaining strong relationships with key stakeholders, KBI’s and community leaders in the local region, in order to build understanding of the banks offering and drive new business.
- Provide support and guidance to the wider relationship team to help each individual contribute to the success and achievement of portfolio targets.
- Ensure personal adherence to bank standards of credit management and excellence in operational risk management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationships.
- Promote good communication/staff morale and people management practices, demonstrate a positive attitude, provide clear objectives and support the drive for high performance.

Business Relationship Manager

- Delivering appropriate credit restructuring solutions to a customer base across Personal, SME, Corporate and Property Sectors.
- Comprising the proactive credit management of previously restructured customers across a number of sectors, whilst also providing the highest standard in customer relationship management.
- Developing positive and professional working relationships with key internal and external teams.
- Achieving KPI’s that include both restructuring and management of restructured portfolio of customers.
- Analysis of credit and risk implications of credit proposals, making well informed lending decisions to grow profitable business.
- Prioritizing and planning to effectively achieve goals and be dependable in consistently achieving results in a challenging and fast paced environment.
- Playing a pivotal role in meeting with customers in financial difficulty and providing them with sustainable solutions.

Credit Analyst

KBC Bank Ireland

- Responsible for selling KBC Mortgage products.
- Go through mortgage process with clients from initial criteria, affordability and assessing the application. 
- Pipeline management to ensure no sales opportunity is missed and effective service for each client.
- Provide a comprehensive and professional selling, advisory and delivery service
- Convert enquiries into sales opportunities and ensure the highest level of service throughout and cross selling Current Accounts, Home Insurance, Mortgages, Consumer Finance, Regular Savers, Deposit Accounts, Sivek Investment & Protection Leads.
- Provide each client with a personal point of contact and ensure smooth processing of applications.
- Analysing information and preparing plans best suited to individual clients requirements.
- Proactive Outbound Calling to both existing and potential KBC clients to generate further business for KBC Bank.
- Researching the marketplace and providing the team with updates on competitors’ products and offers
- Develop team initiatives to drive sales and boost team moral.
- Liaise with senior management on teams sales performance and areas of weakness.
- Be a point of contact for all AML related queries to ensure all transactions and accounts are opened compliantly.
- Meeting the regulatory aspects of the role, e.g. requirements for disclosure and advised products.

Personal Banking Specialist

Experienced Strategic Account Manager with a demonstrated history of working in the internet industry. Skilled in Customer Relationship Management (CRM), Financial Services, Banking, Portfolio Management, and Credit Analysis. Strong sales professional with a Professional Diploma in SME Credit focused in Finance & Financial Management Services from The Institute of Banking.

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