Soul Machines 

Technical Account Manager

Adobe

Providing technical guidance, managing support escalations, and driving best practices adoption for the highest level of Adobe Premier Support customers. Primarily focused on supporting Adobe Experience Manager (AEM) as a Cloud Service for Fortune 500 Marketing/IT/DevOps teams.

SkyKick

Technical expert for pre-sale and large Partners, supporting the scope of SkyKick's platforms for Cloud Migration, Cloud Backup, and Cloud Manager. 

- Supports sellers in scoping complex Cloud data migration scenarios 
- Performs technical demonstrations of SkyKick's Cloud technology for diverse audiences (CTO, Directors of Cloud Services, Systems Engineers, etc...)
- Implements and onboards Partners on SkyKick's Cloud Manager platform
- Creates and updates Help Center content to better reflect Partner needs
- Performs live webinars of SkyKick technology to administer training to vast SkyKick Partner base

Technical Account Manager / Sales Engineer

Responsible for training and and providing technical support to Microsoft IT Partners on SkyKick's platform.

Product Specialist

Bizible

Responsible for driving new business opportunity pipeline for enterprise segment accounts. Demonstrated success in securing meetings with VPs/MDs of marketing at companies greater than 2000 people.

Enterprise Business Development

SightLife

- Assessed donation potential by critically reviewing the patient’s clinical course and health history; this was done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
- Conducted sensitive, informational discussions with potential donor families regarding tissue donation options for their loved ones.
- Empowered legal next of kin to make an informed donation decision through finely tuned communication skills.
- Communicated donor medical information to national tissue processors in an accurate, professional and efficient manner.
- Collaborated with Partner Relations management to troubleshoot challenges in real-time.
- Advocated for donation while communicating with partner organizations and donor families. 
- Continually monitored research requests to meet distribution needs for research tissue. 
- Routinely monitored all Donor Operations activity including timely follow-up on early referrals, updating referrals in database, actively addressing barriers, etc.
- Completed continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
- Promoted SightLife’s growth-driven, continuous improvement culture through positive, productive communication.
- Routinely provided feedback to Donor Operations Management and Director of Partner Relations regarding hospital education needs, medical review and coordination logistics.
- Designed and executed on projects as needed.  Actively participated in other projects and duties as assigned.
- Ensured all applicable FDA, EBAA, SightLife and state regulatory policies are followed.

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