ConvertFlow

Senior Customer Success Manager

Elevar

Defined the company wide customer experience strategy (Customer Success, Customer Support, Professional Services)
Driven digital and front-line teams to collaborate in order to improve customer experience and create  champions across our customer base
Partnered with cross-functional counterparts in Sales, Marketing, Product Management, and Engineering to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion, and improve the overall CX

Head of Customer Success

Instapage

Customer Success Team Leader

Drive the early success phase for our new customers and ensure a positive and productive start to a long relationship
Own overall relationship of assigned customer accounts, which includes being responsible for customer on-boarding, training, developing innovative solutions, increasing user acquisition and engagement, and ensuring retention and up-sells
Coach customers to be product experts and train their teams on Instapage best practices so they become increasingly self-sufficient

Customer Success Manager

At Postclick, we work with the most innovative companies in the world to significantly increase their return on digital advertising investment.
We do this with our expert conversion-intelligence team and market-leading Post-click Automation technology.

Atos

Creating, distributing and maintaining Agents and Repositories; configuring Product Policies and Tasks; performing database maintenance; Installing and deploying the product, and product updates; setting up Automated Event Notifications; producing and distributing reports to identify the state of the customer environment (non-compliant platforms identified in the console, etc.) and following up with the customer administrators to make sure of implementing changes as soon as possible.

Endpoint Security Engineer

Built and overseed the co-sell/resell pipeline in coordination with the Sales and Pre-Sales Technical teams. Authored Project Documentation & Process Documentation for clients as well as the teams supporting them. Successfully tweaked operational processes and implemented changes to the workflow.

Global Channel &  Scalable Platforms Deployment Support

HPC Global Technical Support 

McCarthy & Holthus LLP

Referral Audit Assistant

Customer Success Leader with a proven history in the tech Saas industry, experienced in building customer success programs, workflows of models for new products.
Strong support background, I have had Enterprise customer-facing roles for more than 5 years, able to communicate effectively with all organizational levels, build relationships of trust and rapport.

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Taplio

Alex Sandrea's Linkedin Analytics

Alex Sandrea

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Taplio

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Alex Sandrea

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Alex Sandrea's Linkedin Analytics