Printify

- Lead supply-side platform improvements: automated onboarding, reduced product setup friction,
 and decreased operational costs.
- Drove initiatives to stabilize core internal tools used by partners and staff.
- Program-managed large cross-team projects across onboarding, catalog sync, and tooling
 modernization.

Product Manager

Eziil Production Intelligence

- Delivered weekly planning, roadmap scoping, and competitive research.
- Led feature iteration and metric-based validation for MRP modules.
- Conducted user interviews and experience reviews for onboarding tools.

Product Manager ( MRP ) 

Veriff

- Owned PEP & Sanctions tooling + verification session speed improvements.
- Delivered QA tools and dashboards for internal ops use.
- Created roadmaps and generated data-driven feature recommendations.

Product Manager ( Internal Tools ) 

Pipedrive

Different project within Tribe team. 
• Scheduler 
• PD Calling feature 
• Labeling
• Provided oversight and collaboration through documentation, organisational, analytical and communication.
• Created and implemented individualised solutions for internal users
• Identify issues and opportunities, and acting as a bridge between different teams.
• Worked with developers to create project scopes and implement roadmaps and estimate timeframes.

• Internal Tooling 
• Backoffice 
• In house support for Sales and Support teams

Junior Product Manager

• Monthly 1:1s with the team
• Cases/performance review for the team
• Task assignments
• Schedule/shift management

Support Team Lead

• Support cases
• Search and report of bugs
• Helping team on the support with their work and cases.
• Provide and manage the schedule/shifts for the support team.
• Analyzing and reviewing cases/performance

Senior Customer Support Specialist at Pipedrive

• Answering calls on a daily basis
• Email support
• Providing "demos" for the customers
• Trying to "WOW" the customer as much as possible

Customer Support Specialist

arvato Customer Services

• Providing on call support
• Answering questions about :
º Billing issues
º Hardware
º Live

Customer support

Strategic and hands-on product leader with 10+ years' experience driving growth, automation, and
 customer-centric improvements in SaaS, eCommerce, and Fintech platforms. Skilled at aligning
 cross-functional teams, optimizing partner onboarding funnels, and shipping tools that make a real
 operational impact.

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