Printify

Supply side 
* Focusing on Onboarding funnel of new Partners
* Decreasing time and cost of onboarding 
* Decreasing time and cost of product setup
* Automating manual steps
* Maintaining existing internal tool to ensure reliable and stable performance of the platform.

Leading Cross team company wide programs and initiatives. 
* Ensuring team tasks and scope is clear 
* Ensure the release is happening on time
* Proactive stakeholder communication

Product Manager

Eziil Production Intelligence

• Competitive market research 
• Team weekly planing on strategy and roadmap 
• Feature and metrics implementation
• Existing feature analysis / improvements 
• User story mapping / users interviews

Product Manager ( MRP ) 

Veriff

•  Internal Tools ( Different projects for in-house users )
•  Decrease Time of sessions verification process
•  PEP and Sanctions project
• Quality Assurance tool for in-house users 
• Creating and managing roadmap, vision and plans for Quarters for the company and the development team 
• Gather insights and feedback from stakeholders, customer research and user data to improve existing features and generate ideas for new features.

Product Manager ( Internal Tools ) 

Pipedrive

Different project within Tribe team. 
• Scheduler 
• PD Calling feature 
• Labeling
• Provided oversight and collaboration through documentation, organisational, analytical and communication.
• Created and implemented individualised solutions for internal users
• Identify issues and opportunities, and acting as a bridge between different teams.
• Worked with developers to create project scopes and implement roadmaps and estimate timeframes.

• Internal Tooling 
• Backoffice 
• In house support for Sales and Support teams

Junior Product Manager

• Monthly 1:1s with the team
• Cases/performance review for the team
• Task assignments
• Schedule/shift management

Support Team Lead

• Support cases
• Search and report of bugs
• Helping team on the support with their work and cases.
• Provide and manage the schedule/shifts for the support team.
• Analyzing and reviewing cases/performance

Senior Customer Support Specialist at Pipedrive

• Answering calls on a daily basis
• Email support
• Providing "demos" for the customers
• Trying to "WOW" the customer as much as possible

Customer Support Specialist

arvato Customer Services

• Providing on call support
• Answering questions about :
º Billing issues
º Hardware
º Live

Customer support

Experienced Product Manager with a demonstrated history of working in the SaaS based and Fintec company. Skilled in Scrum and Agile, Customer support, and Customer Relationship Management (CRM). Heavy focus on working with the platform product teams and internal tools.

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Alex Tsus

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Alex Tsus

Want to drive more opportunities from LinkedIn?

Alex Tsus's Linkedin Analytics